Nov 2011 – Rating 9.4 out of 10

City Rating Customer Comments Resolution
Alexandria 10 The Salespeople And The Manager Made This A Great Experience.
Alexandria 10 I Did Shop Around And Went Back Because Of The Person I Dealt With.
Alvin 10 Friendly Service.
Bellville 9 I Would Not Recommend The Saleswoman Who Assisted Me.  She Put My Name Wrong On The Order, Was Not Helpful, Knowledgeable Or Efficient.  It Would Have Helped If There Was Another Salesperson Because She Was Helping Several People At The Same Time.
Bellville 10 The Furniture And The Staff’s Good. They Stand Behind Everything.
Centerburg 10 They Did A Really Good Job.
Columbus 10 Gianna, The Saleswoman Was Very Nice.  I Liked The Furniture And Picked Out What I Wanted.  The Delivery People Were Very Careful And Polite.  Everything Was Great.
They Set Up The Tv Stand For Me.  I Would Recommend Connell’s To Anybody.
Croton 10 I Was Waited On Right Away. They Helped Me To Make The Right Decision.
Danville 10 Ashley Was Excellent.
Frazeysburg 7 The Salesperson Was Not Very Well Informed.  He Told Us Things That Were Not Correct And What We Thought We Ordered Did Not Show Up.  There Was A Lot Of Confusion.  The New Salespeople Should Be Trained Better. Miscommunication! Oops! We resolved the issue immediately upon finding out what customer expected to receive. Delivered complete.
Fredericktown 10 They Are Helpful And A Good Company To Buy Furniture From.
Fredericktown 10 I Have Dealt With Them For Twenty Years
Granville 8 My Experience Was Okay.
Granville 10 The Staff Were Very Cooperative And Helpful When We Had A Problem.
Heath 10 The Friendly  Sales And Delivery People Made This A Great Experience.
Heath 10 We Have Dealt With Connells For Several Years. They Have Always Delivered Promptly And Addressed Our Concerns.
Heath 10 The Gal Was Very Helpful, Answered My Questions.
Hebron 10 We Went To Several Stores, But We Felt At Ease With Our Salesperson.  She Let Us Browse Through The Store And Listened To What We Had To Say.  We Liked Her Salesmanship And She Was Not Pushy.
Hebron 8 Work  With Me A Little More On The Price.
Howard 10 I Have Dealt With Them For Years And I Have Never Had A Problem With Them.
Howard 10 The Sales People Are Nice, The Prices Are Good, And I Always Find What I Am Looking For.
Howard 9 The Girl Who Assisted Us Was Very Good.
Howard 8 The Sales Girl Promised That We Could Get A Piece Of Furniture.  But She Came Back A Week Later And Said That We Could Not Get What We Wanted.  She Should Not Have Made Promises She Could Not Keep. Date of Sale 10/08, manufacturer notified us of discontinued mdse 10/12, we notified customer right away, & refunded money immediately.  We were un aware of this mdse being unavailable @ factory when customer ordered it. Remainder of mdse was delivered complete 10/31/11, customer was quoted 45 day arrival.
Howard 10 I Have Purchased From The Store Several Times.  Lisa Is Really Good At Pointing Out Materials And Things.
Howard 10 They Had What I Wanted, Sales People And Delivery Was Great.
Howard 8 The Delivery Staff Call Before They Come Out.
Johnstown 10 We Have Shopped There Before And Had A Great Experience, Which Is Why We Returned.  I Like That I Can Stroll Around Before Being Approached.  I Prefer To Shop This Way And Will Definitely Return.  The Sales People Were Great.
Johnstown 9 They Were Efficient, Nice, Actually Moved My Furniture Three Times Before I Knew Where I Wanted It. They Were Very Nice Gentleman.
Marengo 10 It Was A Good In Store Experience And The Delivery Was On Time.
Marengo 5
Marion 10 I Was Not Pressured To Buy Anything, The Staff Was Very Friendly And They Have Extremely Wonderful Customer Service.  The Associate Was Very Informative And Gave Us Time To Look Around.
Millersport 8 There Is Nothing I Can Think Of.
Millersport 10 Everyone Was Friendly And Helpful. This Was My First Time In The Store And They Had Exactly What I Was Looking To Purchase.
Mount Gilead 10 I Am Not Sure.
Mount Vernon 10 We Got What We Wanted.
Mount Vernon 10 They Have Good Quality Furniture.
Mount Vernon 10 We Like The Furniture.
Mount Vernon 10 We Find The Price, Quality, Sales Associates And Delivery People Are All Great.
Mount Vernon 10 I Have Dealt With Them Before And I Was Happy.  I Am A Long-Time Customer And Am Quite Content With Them.
Mount Vernon 10 Lisa Was Awesome.  She Would Call Me Back Periodically And Give Me Updates And Never Made Me Feel Like I Was Being Left Behind.  I Would Definitely Return Because Of Her.
Mount Vernon 10 The Sales Team Was Knowledgeable And Honest.  Price Did Not Dictate What They Thought Was The Best Product.  The Delivery Service Was Prompt And Nice.  They Were Aware Of How To Maneuver Around The House.  It Was A Great Experience.
Mount Vernon 9 They Did Everything They Said They Would Do. They Were Right On Time.
Mount Vernon 9 The Girls Who Assisted Me Made This A Great Experience.
Mount Vernon 7 The Store Should Have Things In Stock.  They Should Not Charge For Delivery. Date of Sale 11/08, Date of Delivery 11/09!  Customer paid our next day delivery fee of $59.95. We have convenient warehouse hours for customer’s that would rather pick up their new furniture, rather than pay our low delivery fee.
Mount Vernon 9 They Acted As If They Cared.
Mount Vernon 8 It Was Kind Of Expensive But Worth The Money.
Mount Vernon 7 I Was Satisfied With My Experience.
Mount Vernon 10 I Walked In, Purchased The Item And They Delivered It.
Mount Vernon 10 Their Customer Service Was Excellent.
Mount Vernon 10 They Are Easy To Work With And Steve Helped Me To Figure Out What I Wanted..
Mount Vernon 9 We Have Been There Before, Really Enjoy Staff And The Delivery.
Mount Vernon 10 The Person That Took Care Of Me.
Mount Vernon 10 The Store Is Local.
Newark 10 I Have Dealt With Them Before And Have Always Been Satisfied.
Newark 10 I Have Bought Several Things And All The Sales People Have Been Very Kind And Helpful.
Newark 10 Every Time I Go Into The Store, Larry Or Another Salesperson Show Me All The Options.  They Are Very Helpful.  They Bend Over Backwards Making It A Nice Experience And I Have Already Told Others About The Store.
Newark 10 The Salesperson Was Really Nice And Helpful.
Newark 10 We Are Long Time Customers.  Everything Went As I Expected.  It Was Great.
Newark 10 It Was Easy.
Newark 10 I Am Pleased With The Furniture.
Newark 9 They Were Just Easy And Friendly.
Newark 8 Nothing, I Am Happy With It.
Newark 10 Noah Was Very Helpful.
Newark 10 The Staff Is Friendly. I Did Not Have To Wait For Help And The  Delivery Was On Time.
Newark 10 Good Service.
Newark 10 The Man That Sold The Furniture To Us Was Very Polite And Informative.
Newark 7 They Should Not Have Told Me It Would Be Here If They Did Not Have It In Stock. The Other Items I Am Happy With, The Delivery, Just Not With Not Receiving The Trunk. Date of Sale 10/17-Date of cancellation 11/17. Customer was quoted 45 day arrival. We contacted manufacturer end of October & was told mdse was on back-order, informed customer of status.  We contacted manufacturer middle of November to get updated shipping information & was informed by manufacturer mdse still out of stock & would not be able to get it, due to production issues. Informed customer of this information.
Newark 10 They Let Us Shop At Our Leisure, Knew Our Information, Were Very Personable.
Newark 9 They Had What We Wanted.
Newark 9 We Have Been Going There For Years. Steve Is The Store Manager.
Newark 8 I Would Like It To Be Easier To Communicate With The Store.
Saint Louisville 10 The Staff Was Very Pleasant And Respectful.  There Was No Problem In Exchanging Our Purchase For A Different Item.
Saint Louisville 10 The Staff Is Friendly And Helpful.
Thornville 8 We Have Dealt With Connell’s Many Times And Have Not Had Any Problems With Them.
Thornville 10 Everything Went Well.
Utica 10 The Selection Is Good, The Store Is Clean And I Appreciated Everything About It.  The Staff Are Nice And Courteous.
Warsaw 10 I Really Like Their Store, The Variety And They Are Very Friendly.
Zanesville 10 This Is A Nice Store.
Zanesville 10 Great Value For The Price And A Decent Selection.
By | 2011-12-07T10:50:00+00:00 December 7th, 2011|Customer Satisfaction, Uncategorized|0 Comments