May- 2012 – 8.9 out of 10

City Rating Comments Resolution
Ashland 10 I Like That They Had It In Stock. They Were Helpful.
Canal Winchester 10 I Think It’s A Better Experience Then The Chain Stores.
Centerburg 10 Lisa Was Very Helpful And Very Patient With Us
Centerburg 10 The Selection That We Had And The Way They Arranged The Delivery To Fit Our Schedule.
Fredericktown 8 I Don’t Know
Fredericktown 10 The Help That I Got.  The Sales Rep That Helped Me Piece Everything Together That I Wanted
Fredericktown 10 A Good Sales Person And They Did What They Said They Were Going To Do.
Fredericktown 10 They Were Very Helpful To Find What I Needed.
Fredericktown 6 We Are Still Doing Business With Them, Waiting For Them To Come Out To House And Do The Service, Still Waiting On A Service Call. Date of Sale 05/19, Date of Delivery 06/01, , service call was completed & determined to replace with new. Replacement delivered 06/29
Gambier 10 It’s Close To Home And I Like The Store.
Gambier 10 The People Were Polite But I Was Not Pressured. I Made My Decisions And No One Was Breathing Over Me.
Gambier 10 The Way It Was Displayed And Salesperson Was Nice
Granville 9 Good Service.  The People We Worked With Were Enjoyable To Work With.
Granville 8 We Had To Send The First Couch Back Because The Seams Kept Ripping Out.
Granville 8 There Was A Little Communication Problem Regarding An Extra Mattresses That Ended Up Being Taken As Originally Requested.
Granville 10 My Husband Did The Purchasing.  I Was Only Involved With The Delivery And That Was Excellent.
Heath 10 We Liked The Selection And Quality. The Salesperson Was Good.  They Held It While I Was Getting Carpet.
Howard 8 It Was Pretty Good Experience. I Did Not Have Any Problems With It. The Manager Larry Did A Really Good Job With It.
Howard 10 Just The Way They Treated Us.
Howard 10 From The Minute We Hit The Door, Lisa Was Not Pushy But Informative. I Was Free To Browse. We Moved Items Around The Store And She Encouraged Us To Do What Was Needed. The Price Is Reasonable. I Have No Negatives Except When They Delivered The Cabinet
Howard 10 Salesperson Was Very Helpful And Delivery Staff Was Great
Howard 10 They Have Always Done Everything I Have Asked.
Howard 8 Lower Prices. We have a Price match guarantee! If you find the same exact furniture elsewhere, we will not only match their price, but will give you an additional $50.00 off!
Howard 10 The Product, But Definitely The Customer Service.
Howard 10 Extremely Helpful And The Delivery Staff Was Great
Howard 10 We Have Dealt With Lisa The Twelve Years We Have Lived Here And Have Always Received Good Advice.
Johnstown 8 They Were Ready And Available For Any Questions I Had And I Was Not Pressured.
Mount Vernon 10 The Salesperson Was Very Helpful And Flexible, Listened To Me And Kept In Contact.
Mount Vernon 5 Date of sale 03/03, Date of delivery 05/13, customer quoted 45 day arrival.  Fabric delay from manufacturer, customer was informed periodically throughout.
Mount Vernon 9 We Had A Problem With A Couch And They Replaced It. The Fabric Started Wearing Very Badly.
Mount Vernon 10 They Were Not Following Me. When I Had Questions They Answered Them. The Suggested An Alternative And It Worked Out Perfect. Nice, Courteous And I Will Go Back.
Mount Vernon 10 We Have Bought Almost Off Of Our Furniture From Them. They Have Things There When They Say They Will. Delivery People Do Their Job Well.
Mount Vernon 7 This Time Was Very Good.  I Specifically Told Them On The Delivery Do Not Pull In To The Driveway, And They Did. I Was Not Happy With That.
Mount Vernon 10 They Let Me Make Up My Own Mind.
Mount Vernon 9 I Had Purchased A Couch And End Tables A Couple Of Years Ago. I Decided To Go Back And Look At A Chair.
Mount Vernon 8 I Am Pretty Satisfied.
Mount Vernon 10 I Shop There Quite A Bit. I Know Everybody. Personal Service.
Mount Vernon 10 No Pressure, Helpful Information, Good Quality Furniture, Delivery Went Well. The Whole Experience Was Good.
Mount Vernon 8 The Store Should Extend The Hours Of Business.
Newark 5 The Ownership Has Changed, They Did Not Have Any Coffee Or Cookies In The Waiting Room.
Newark 10 We’ve Bought A Lot Of Furniture And They Have Been Very Helpful.  If There Are Any Questions, They Take Care Of It And They Are Good People To Work With.
Newark 10 The Quality Of The Furniture And The Installation. The Man Was Real Nice And Did A Good Job. We Were Happy.
Newark 8 Some Of The Items Delivered Were Damaged.
Newark 10 They Answered Any Question We Had Promptly.
Newark 8 I Was Not Happy With The Manager Customer purchased 2 separate times, both times customer used our Layaway plan & everything seemed to go smoothly.
Newark 7 They Did Not Order The Right Fabric And They Wanted To Charge Me The Difference Of The Fabric; They Should Absorb The Cost For Their Error Service Manufacturer issues. We Allowed customer to reselect after over a year of orginal delivery, customer reselection was more than originally purchased & was charged the difference
Newark 10 They Showed Me What I Wanted To See, And Found Me What I Wanted.
Newark 10 It Was Easy To Shop; I Felt Like It Was A Buyer’s Place
Newark 8 I Do Not Think Anything.
Newark 8 I Don’t Know
Newark 10 Nice Furniture And It Is Easy To Work With.  The Staff Is Very Helpful.
Newark 10 They Did Not Pressure Me And They Were Quick, Polite And Answered All My Questions
Newark 1 Date of Sale 05/26, Date of Delivery 06/01, Not sure why we recvd a 1???
Newark 10 I Have Done Business With Connell’s For A Lot Of Years.
Newark 4 We Were Very Unhappy With Our Experience.  We Ordered The Couch And 13 Weeks Later We Got It. They Kept Saying It Was Coming And Then They Would Not Work Around Our Schedule For Delivery. They Wanted To Charge Extra To Have It Delivered When We Wanted. Date of Sale 03/10, Date of Delivery 05/24, Customer quoted 45 day arrival. Oops! A communication failure on our behalf, Customer was notified throughout with updates from factory as to shipping information, BUT we failed to notify customer immediately of merchandise arriving for scheduling delivery to their home.
Thornville 10 They Worked With Us, Got Us What We Wanted, Everything Was Great.
Thornville 10 Selection.
Utica 10 Very Helpful, They Gladly Took Back The Furniture That We Did Not Like.
Utica 10 We Have Dealt With Connell’s Several Times And The Quality Is Good.
Walhonding 10 We Shopped There Before With No Problems.
Warsaw 10 They Helped Us Right Away, Did Not Hover, Answered Our Questions.
By | 2012-07-10T15:33:59+00:00 July 10th, 2012|Customer Satisfaction, Uncategorized|0 Comments