Mar – 2012 – 9.3 out of 10

City Rating Comments Resolution
Centerburg 10 I Walked In The Door And Saw What I Wanted.  The Sales Staff Was Helpful
Frazeysburg 10 Everything Was Here When They Said.  They Were Kind And Courteous And We Did Not Get The Runaround
Fredericktown 8 Nothing
Fredericktown 9 We’ve Dealt With Them In The Past And Have Always Had Good Response From Them
Fredericktown 10 Staff Member Larry Was Nice To Us.
Fredericktown 5 Date of Purchase 03/08, Date of Delivery 03/12. No issues or problems reported.
Fredericktown 7 More Accurate Delivery Time. Date of Purchase 12/31, customer quoted 30 day delivery, Customer was notified regarding delay at the factory, Partial delivery was made at NO charge due to factory delay.
Granville 9 Good Value And Good Service
Granville 8 There Was A Slit In The In Chair When It Was Delivered And I Have Not Been Contacted By Connells Yet
Heath 10 I Like The Showroom.  They Have Good Prices And Good Service.
Heath 10 I Was Happy With The Salesperson And The Delivery Staff.  I Also Liked The Overall Look Of The Store.
Hebron 10 They Were Very Helpful
Howard 10 We Know The Owner; Home Town Feel
Howard 10 They Were Very Helpful And I Love The Chair I Bought
Howard 10 We Had Excellent Customer Service When We Were At The Store.  They Are Very Good About Calling About The Delivery And Showing Up When They Say They Will.
Howard 10 They Make You Feel Like They Were Interested In The Product They Are Selling And They Answered My Questions
Howard 10 They Are Great People To Work With.  There Is The 5 Day Policy If Unsatisfied.
Howard 10 They Help You Find What You Want And Help You Pick It Out. It’s Always Something You Want
Howard 10 They Had Plan Where You Can Take The Furniture Home And Try It For 5 Days And Then Take It Back. I Was Not Satisfied And They Came And Picked It Up And Brought The New Selection With No Problems.
Johnstown 10 The Staff And Location.  I Like That They Have Cash Price And Finance Price
Johnstown 6 What They Had On The Floor Was Not Available And That Was Annoying Date of Purchase 03/14, Date of Delivery 03/20.  It is impossible for us to stock everything that we show on our showroom floors. We do try to keep incoming stock on order for quick delivery for customers.
Mansfield 10 I Was Happy With The Delivery And The Way I Was Handled.
Mount Gilead 9 I Liked The Sales Lady.
Mount Vernon 9 I Have Dealt With Them For Years And Never Had Any Problems
Mount Vernon 7 Everything Is Okay
Mount Vernon 8 It Was A Pleasant Experience But We Had Issues With Dresser Drawer That Was Purchased
Mount Vernon 10 Location; Variety Of Items.  The Salesperson Was Excellent And We Have Gone There For Many Years.  They Have Competitive Prices
Mount Vernon 10 If I Have A Problem They Try To Take Care Of It
Mount Vernon 9 I Bought What I Wanted; The Staff Was Nice
Mount Vernon 10 I Have Always Bought My Furniture There And I Have Never Had Any Problems
Mount Vernon 10 My Son Buys A Lot Of Furniture From Them And Has Been Satisfied. So We Decided To Try It.
Mount Vernon 10 The Associate We Worked With Made Everything Easy And It Went Smoothly.
Mount Vernon 8 I Don’t Know
Mount Vernon 10 Linda Was Great
Mount Vernon 5 I Don’t Know Manufacturers warranty claim. Date of purchase 03/20, Date of Delivery 03/22
Mount Vernon 9 They Seemed Interested That I Was Satisfied With The Product
Mount Vernon 10 The Patience That He Gave When I Was Trying To Decide And The Price
Mount Vernon 10 We Have Purchased Furniture Before. Their Customer Service Is Top Notch.  I Like To Do Business Locally.
Mount Vernon 10 We Have Dealt With Them Before.
Mount Vernon 9 The Woman Who Assisted Us Was Helpful. She Explained Things To Us.  She Was Knowledgeable.
Mount Vernon 10 The Quality And The Service.
Mount Vernon 10 The Delivery Staff Was Very Nice And Professional, Larry The Manager Does A Good Job
Mount Vernon 10 Friendly Staff And Quick Delivery
Neward 9 I Liked The Way The Salesperson Helped Us
Newark 9 They Had What I Wanted
Newark 8 Selection; It Was Unorganized
Newark 10 I Received My Merchandise The Next Day And Set Up.
Newark 10 It Is Easy
Newark 10 I Have Been A Customer Since 1970
Newark 10 We Found What We Liked
Newark 10 They Were The Cheapest
Newark 10 I Enjoyed It
Newark 10 The Salesperson Was Very Nice And Polite. It’s Right Next Door To Where I Live.
Newark 5 We Had Problems With Them Not Delivering When They Said They Were Going To Date of Purchase 03/03, Date of Delivery 03/23, wrote up extra piece that we discovered customer did not need with bed they purchased.
Newark 10 The Men Who Handled The Delivery Were Excellent. They  Were Able To Get Everything In And Out Of The Bedroom And They Arrived When They Said They Would.
Newark 10 They Have Really Good Sales People, A Good Selection And  The Delivery Guys Were Great. They Did An Excellent Job With The Delivery. It Was Really Smooth.
Newark 10 Have Purchase From The Store Before. The Prices Are Competitive And Everyone Is Very Professional.
Newark 10 The Salesperson Made It A Great Experience.
Newark 10 The Salesperson Was Nice And We Are Happy With The Furniture.
Newark 9 They Were Helpful
Newark 10 This Was The Best Of The Three Placed We Looked At For A Chair, And Gianna Was Very Pleasant.
Saint Louisville 10 The People Are Really Pleasant.
Sparta 10 They Spend A Lot Of Time With You. They Try To Help You Find Exactly What You Are Looking For. They Listen To You And Do Not Try To Rush You. They Were Very Patient When I Explained What I Was Looking For.
Thornville 10 Good Customer Service
Utica 10 Noah, The Salesman, Was A Great Guy. His Recommendation For Chairs Was Great.
Utica 8 I Don’t Know Yet. I Have Had The Couch For A Week And The Stuffing Is Breaking Down Already. I Want To See How It Is Resolved. Date of Purchase 02/27-Date of Delivery 03/29, Date of Service 03/22-Date of service Completion 03/29. ALL Resolved
Walhonding 10 The Salesperson Was Very Good And The 5 Day No Ups Thing Is A Great Idea.
By | 2012-05-29T12:30:37+00:00 May 29th, 2012|Customer Satisfaction, Uncategorized|0 Comments