June-2012 9.4 out of 10

City Rating Comments Resolution
Mount Vernon 10 I Have Been There Many Times.  It Has Been Great Every Time.
Newark 10 Mike Was A Good Help, My Sales Person. Only Thing Was That It Took So Long To Get The Order.
Howard 10 The Sales Person Was Really Helpful, But We Live In Columbus, And Having Delivery Showing Up Three Hours Later Then Expected Was A Hassle.
Mount Vernon 8 I Really Do Not Know.
Newark 10 They Have Exactly What I Was Looking For, And I Had A Nice Sales Associate.
Howard 10 Lisa Payne, She Is Wonderful And Very Helpful.
Canal Winchester 10 This Past Time Was A Great
Newark 10 It Was A Good Experience All The Way Around, They Have A Good Selection.
Hebron 9 You Did Not Bug Me A Lot.  I Was Surprised After The Delivery That No One Gave A Follow Up Call After Delivery. Seems Like Something A Sales Person Should Do.
Martinsburg 10 The Sales Man Was Really Good To Work With. The Furniture Took Longer Then It Should Have, But He Was Real Good Keeping Us Updated.
Howard 10 We Love Our Furniture.
Mount Vernon 10 Customer Service, Delivery Right As Scheduled.  I Could Not Have Asked For Better.
Mount Gilead 8 They Should Have Had Better Samples Of The Furniture I Was Buying .
Mount Vernon 10 Everybody Was Very Kind, Did Not Rush Us, And That Was Important To Me,
Bellville 10 They Were Just Very Easy To Deal With, And We Had To Take Advantage Of Their New Policy, The Total Customer Satisfaction.
Danville 10 The Lady That Took Care Of Us Was Really Nice, Considerate, And Really Helped Us Out.
Gambier 4 The Guy That Came Out To Talk To Me Did I Believe Everything He Could. They Should Tell The Customer More Complete Information.
Heath 10 The Sales Person Took Their Time And Did Not Make Me Feel Rushed. He Special Ordered What I Needed.
Mount Vernon 10 The Sales Clerk, I Have Dealt With Her Before.
Mount Vernon 10 We Have Been There Before And I Like The Way I Was Treated. I Got A Card From Ashley Today (Our Sales Girl). I Have Purchased From There Before.
Mount Vernon 10 Larry Gardner. They Had The Kind Of Furniture I Wanted.
Coshocton 8 Free Delivery.
Mount Vernon 5 I Have To Take Some Pillows Back. They Came With The Couch. They Just Look Like The Material Has Been Washed And It Is Frayed – Like They Have Been Used And Washed. It Was Not Followed Through.
Granville 8 I Think In General It Was A Good Experience. I Find Furniture Stores Overwhelming. It Was A Good Experience.
Utica 10 I Had Been In The Market For Some Furniture And They Had What I Wanted.
Mount Vernon 10 Personalized Sales People That Go Beyond The Expected.
Howard 9 I Think It Is The Product Line And The Expedited Nature Of The Transaction And Delivery. It Was Quick.
Newark 10 I Like Going In There And Look At The Stuff
Heath 10 The General Business.
Newark 10 The Delivery Guys Were Extremely Friendly And Courteous.
Columbus 10 The Saleswoman Lisa Pain Is Extremely Knowledgeable, Sincere And Helpful.
Newark 10 The People Were Friendly.  It Was Convenient For Us And They Did What They Said They Were Going To Do.
Mount Vernon 1 Someone Is Not Doing Their Job.  I Ordered Two Chairs And I Was Told 4-6 Weeks. I Got Them In 8 Weeks, Nobody Called Me, And Let Me Know What Happened To Them.  It Cost Forty Dollars For The Delivery Charge.
Fredericktown 9 I Was Happy With The Product I Received
Mount Vernon 10 Everything Came In On Time And Everything Was Fine
Newark 10 They Were Very Patient With Us.  We Looked Around And Nobody Gave Us Any Problems.
Mount Vernon 10 Everything Went Well, Smooth As Expected, Delivery Was Really Well
Thornville 10 The Salesman Was Helpful And We Found What We Wanted
Fredericktown 10 We Have Dealt With Connell’s For Many Years And Have Always Been Satisfied
Utica 10 I Was Allowed To Proceed Throughout The Store At My Own Pace.  The Salesperson Was There If I Needed Her.
Mount Vernon 10 The Staff Are Friendly And Helpful.
Howard 10 The Staff Were Friendly, Knowledgeable, And Knew What They Were Talking About.
Newark 10 There Weren’t Any Problems.  They Did What They Said They Would.  The Products Are Nice.
Bellville 10 We Have Always Shopped There And Have Gotten Good Quality Furniture From Them.
Worthington 10 We’ve Always Shopped With Connell’s.  They’re The Only People We’ll Do Business Because Of Their Customer Service And Fast Delivery.
Saint Louisville 8 I Ordered My Chair Back In Early April And The Leather Was On Back Order.  I Thought I Would Have Had The Chair In 4-6 Weeks.
Mount Vernon 10 I Got A Chair There And It’s Not The One I Picked Out, But It Would Have To Do. I Could Not Call Them Because I Was Without A Phone.  I Will Have To Put Up With It Because I Could Not Call And Let You Know.
Centerburg 10 Everyone, From The Salesperson To The Delivery People, Were Very Professional.
Centerburg 10 My Wife Was The One Who Dealt With Them And She Was Very Happy.  She Has Nothing Bad To Say.
Alexandria 10 Everything Went As Smoothly As They Said It Would And It Came When They Said It Would.  I Could Not Find Anything Cheaper Online.
Newark 10 It’s The Second Time I Have Been Down There.  I Enjoyed The Price And I Enjoyed The Furniture.
Howard 10 I Know Staff Member Larry Really Well. He Is A Really Good Salesman.
Heath 9 They Had A Good Salesperson Who Was Very Informative.
Fredericktown 10 Staff Member Lisa Helped Me Pick Out My Couch.
Howard 8 I Am Not Sure.
Fredericktown 10 Lisa Understands My Tastes And Makes This A Wonderful Experience For Me.
Newark 10 It Was My First Time Buying Furniture And It  Was Easy.  It Was Here A Couple Of Days Later.
By | 2012-07-31T10:33:08+00:00 July 31st, 2012|Customer Satisfaction, Uncategorized|0 Comments