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Wednesday, December 3, 2014

Color is Key

Without a doubt, color is perhaps the most important decorating element. And even though it may seem like a daunting task, choosing a color scheme to tie your entire home together doesn’t have to be chore. Simply choose some colors you love as a starting point, and read on for some tips from Connell’s Furniture & Mattresses to make your favorite colors work together throughout your entire home.

How to pick your colors

Find an object (which we’ll refer to as an inspiration piece) with a color scheme you enjoy. Your inspiration piece should generally be something multicolored like a rug, throw or even a picture. Use your inspiration pieces to select the hues that work well together throughout your entire home.

Applying your colors to different rooms

Give each room its own color and personality. As you repeat your color scheme throughout your house in different rooms, it will tie your rooms together to create a feeling of comfort and cohesion.

How do I decide what color to use in a certain room?

Start with the rooms where you spend a good chunk of your time. Decide what kind of feel or mood you want to create in those rooms, and then ask yourself what colors will help you achieve that mood. Use that color for the walls and/or ceiling. For furniture, look for fabrics that combine your inspiration piece colors in varying amounts and shades.

Never feel like you have to match colors perfectly. Remember, you love the colors in your home and the feel and comfort they give to your rooms. And if you believe the color just isn’t right, try a darker or lighter shade. Always choose the colors you like best for decorating success!

Choosing a color for a certain feel

  • Red: Red can be common in dining rooms, bedrooms and studies. Red expresses passion, zeal, and can help with appetite.
  • Orange: Orange is a very warm color and hard to tone down. Consider using this only as an accent color.
  • Yellow: Pale yellow creates a bright, crisp pleasing environment, while sharp yellow can create deterrence.
  • Green: Green is a peaceful color that blends well in any room and will compliment your existing color scheme.
  • Blue: Blue is also a peaceful color. Light blues make a room refreshing, while a dark blue can be somber.
  • Violet: Violet can communicate romance, but it’s being used more commonly in living rooms or bedrooms to create a feel of serenity.

Whatever color combination you choose, come to Connell’s Furniture & Mattress in Mt. Vernon and Newark for friendly advice and a great selection of quality furniture sure to create a beautiful color combination for your entire home.

Wednesday, November 19, 2014

Tips and Trends When Shopping For Kids Furniture

Kid’s love trendy furniture just as much as we adults do, and as adults, it sure is fun picking out bedroom furniture they’re sure to love! What’s more, most major furniture manufacturers are designing quality and adorable youth furniture built for safety, fun, functionality and sleep. Read on for some tips and trends from Connell’s Furniture & Mattresses for today’s youth furniture, and visit us in store at Mt. Vernon and Newark, and online to shop our huge selection of kid’s furniture.

Shopping for functional nursery furniture that will grow with your child

One of the biggest trends today is furniture that grows with your child. Furniture that grows with your child is extremely popular since one purchase can last for years through your kid’s developmental stages. For example, many manufacturers offer convertible cribs that convert into a bed or daybed when your child gets older.

Another example is a “combo dresser.” A combo dresser combines a dresser and a hutch with a changing pad under a flip-up top and plenty of room to hold baby supplies. When the dresser is flipped upside down, the changing pad hutch disappears and it looks like a regular dresser with large drawers. The drawers are reversible and have double sets of tracks as well.

Other ways the industry is meeting parental demand is with changing tables that convert to toy chests, bunk beds that have a twin on top and full on the bottom and raised beds that have a desk underneath. Don’t be afraid to be practical when shopping with your child.

Personalization

While functional furniture that grows with your child is important, there is still that element of making a child’s room, a child’s room.

For the baby and toddler, some parents look for a monogram crib bumper or even rocking stools with pictures on them. Many manufacturers now offer personalization from everything to baby furniture, and youth furniture well into the teenage years.

What’s more, manufacturers specialize in everything from kid’s rugs, lamps, artwork to bedspreads. Accents are where a child’s personality can really liven up your child’s bedroom, and they can be found in every shape and design imaginable. You and your child will love picking out customizable accents together.

Safety

Finally, safety is probably the most important aspect to consider when shopping for kid’s furniture. Nonetheless, manufacturers and current designs are generally extremely safety oriented. For example, most toy boxes now are designed so they won’t snap shut on little fingers. Also, the industry is moving towards non-moving parts.

When considering any furniture for your kids, stop by Connell’s Furniture & Mattresses for a huge selection of furniture and quality advice.

Wednesday, October 29, 2014

Five Common Decorating Myths

We’ve all heard different decorating myths from time-to-time. Do this and don’t that to avoid color clashes or a mismatch of patterns. Nonetheless, the most common decorating myths are false! They take away from our creative inspiration and limit our designs. At Connell’s Furniture & Mattresses, we encourage you to get creative and remember, these are simply myths.

1. You can have only one metallic tone in a room. Take a quick trip to your local home improvement store and check out some of their kitchen displays. You’ll notice silver and gold tones are mixed. Keep this in mind when you consider your kitchen design and drawer pulls for your bedroom.

2. Never mix floral and plaid patterns. If you look at some modern living room designs, companies now coordinate floral and plaid patterns in the same color pattern to be used together. As long as the color pattern remains constant, it’s safe to mix floral and plaid patterns.

3. Pick one style and stick with it! Modern designs reflect many different eclectic influences. It’s safe to change your style from room-to-room, and even within the same room. Whether you prefer a casual or a more formal approach to furnishing your home, the contrast of different styles enlivens the space.

4. Never place your furniture symmetrically. As we noted  above, since you can mix floral patterns with plaid, the left side of your room doesn’t have to match the right. Use asymmetry to create a focal point and interest, while leading to a more casual style.

5. Books belong on bookshelves. Books are a great way to add color and interest to a room. A common use of books, off of the bookshelf, is to place them on the coffee table as a focal point or talking point. Stacks of books can also be used to elevate a lamp or a plant in a table top arrangement. If you are feeling adventurous, you can stack several oversized books to the side of a chair to serve as an end table. When you use a bookcase, not every book has to be standing on end; try laying some flat and place decorative accessories on top.

Home design should not be restrictive, it should be freeing. Visit us at Connell’s Furniture & Mattress in Newark and Mt. Vernon for some clever design tips that are outside of the box.


Monday, October 13, 2014

High Point Market & Halloween

It’s not even the second half of October, and yet fall is in full swing; the weather continues to cool and our sunny skies turn to grey, rainy skies. But don’t let the advent of rainy, cool weather get you down! Rain or shine, there’s still plenty of fun in store for the second half of October. Here’s what’s coming up.

Fall Furniture Market:

Every fall, thousands of furniture manufacturers and retailers head down to High Point, NC for The High Point Market. As usual, Connell’s Furniture & Mattresses takes this opportunity to travel on down to the furniture market to pick out the latest trends and styles of brand new furniture we know you’re going to love.

In fact, the High Point Market is the world’s largest furniture tradeshow in the world, brining more than 75,000 people together from more than 100 countries on 11.5 million square feet of showroom space! Now that’s a lot of furniture! And as the High Point Market Website says, “if you can’t find it in High Point…it probably doesn’t exist.”

So, that’s why we make the trip down to High Point in the fall, to bring the newest and best furniture back home just for you. We come back with fashions that are in style year-round for your living room, bedroom, dining room, kid’s bedroom, as well as occasional furniture and accents from the most trusted brands like Ashley, Broyhill, Flexsteel, Magnussen, Vaughan Bassett, and more!

Halloween:

Halloween will be here in a little less than 3 weeks! Whether you have kids who will be trick-or-treating, you’re an empty nester or a single family, we have several fun ways to celebrate this Halloween!

  • Invite trick-or-treaters over: If you’re not out trick-or-treating with your kids, it’s a ton of fun to turn on the porch light and pass out candy. Just put up some decorations – like a fake cobweb, and stuff some of your leaves into an orange pumpkin bag – dress up in a costume and buy a few bags of candy for the kids and have fun passing it out! It’s always a blast to see the smiles on the kids’ faces.
  • Go trick-or-treating: It’s always fun to go trick-or-treating with your children, nieces or nephews or a group. Offer to chaperone your family around and have a blast with the little ones while they gather candy!
  • Drive through your neighborhood and look at Halloween decorations: Anymore, it seems people spend as much time decorating their homes for Halloween as they do for Christmas. From inflatable pumpkins, fake tombstones, spiders, to scarecrows, it can be a blast to drive the neighborhood and see the decorations. So pack the family into the car and take a drive!

From all of us at Connell’s Furniture & Mattress in Mt. Vernon & Newark, we’re wishing you a very safe and Happy Halloween!

Tuesday, May 29, 2012

Mar – 2012 – 9.3 out of 10

City Rating Comments Resolution
Centerburg 10 I Walked In The Door And Saw What I Wanted.  The Sales Staff Was Helpful
Frazeysburg 10 Everything Was Here When They Said.  They Were Kind And Courteous And We Did Not Get The Runaround
Fredericktown 8 Nothing
Fredericktown 9 We’ve Dealt With Them In The Past And Have Always Had Good Response From Them
Fredericktown 10 Staff Member Larry Was Nice To Us.
Fredericktown 5 Date of Purchase 03/08, Date of Delivery 03/12. No issues or problems reported.
Fredericktown 7 More Accurate Delivery Time. Date of Purchase 12/31, customer quoted 30 day delivery, Customer was notified regarding delay at the factory, Partial delivery was made at NO charge due to factory delay.
Granville 9 Good Value And Good Service
Granville 8 There Was A Slit In The In Chair When It Was Delivered And I Have Not Been Contacted By Connells Yet
Heath 10 I Like The Showroom.  They Have Good Prices And Good Service.
Heath 10 I Was Happy With The Salesperson And The Delivery Staff.  I Also Liked The Overall Look Of The Store.
Hebron 10 They Were Very Helpful
Howard 10 We Know The Owner; Home Town Feel
Howard 10 They Were Very Helpful And I Love The Chair I Bought
Howard 10 We Had Excellent Customer Service When We Were At The Store.  They Are Very Good About Calling About The Delivery And Showing Up When They Say They Will.
Howard 10 They Make You Feel Like They Were Interested In The Product They Are Selling And They Answered My Questions
Howard 10 They Are Great People To Work With.  There Is The 5 Day Policy If Unsatisfied.
Howard 10 They Help You Find What You Want And Help You Pick It Out. It’s Always Something You Want
Howard 10 They Had Plan Where You Can Take The Furniture Home And Try It For 5 Days And Then Take It Back. I Was Not Satisfied And They Came And Picked It Up And Brought The New Selection With No Problems.
Johnstown 10 The Staff And Location.  I Like That They Have Cash Price And Finance Price
Johnstown 6 What They Had On The Floor Was Not Available And That Was Annoying Date of Purchase 03/14, Date of Delivery 03/20.  It is impossible for us to stock everything that we show on our showroom floors. We do try to keep incoming stock on order for quick delivery for customers.
Mansfield 10 I Was Happy With The Delivery And The Way I Was Handled.
Mount Gilead 9 I Liked The Sales Lady.
Mount Vernon 9 I Have Dealt With Them For Years And Never Had Any Problems
Mount Vernon 7 Everything Is Okay
Mount Vernon 8 It Was A Pleasant Experience But We Had Issues With Dresser Drawer That Was Purchased
Mount Vernon 10 Location; Variety Of Items.  The Salesperson Was Excellent And We Have Gone There For Many Years.  They Have Competitive Prices
Mount Vernon 10 If I Have A Problem They Try To Take Care Of It
Mount Vernon 9 I Bought What I Wanted; The Staff Was Nice
Mount Vernon 10 I Have Always Bought My Furniture There And I Have Never Had Any Problems
Mount Vernon 10 My Son Buys A Lot Of Furniture From Them And Has Been Satisfied. So We Decided To Try It.
Mount Vernon 10 The Associate We Worked With Made Everything Easy And It Went Smoothly.
Mount Vernon 8 I Don’t Know
Mount Vernon 10 Linda Was Great
Mount Vernon 5 I Don’t Know Manufacturers warranty claim. Date of purchase 03/20, Date of Delivery 03/22
Mount Vernon 9 They Seemed Interested That I Was Satisfied With The Product
Mount Vernon 10 The Patience That He Gave When I Was Trying To Decide And The Price
Mount Vernon 10 We Have Purchased Furniture Before. Their Customer Service Is Top Notch.  I Like To Do Business Locally.
Mount Vernon 10 We Have Dealt With Them Before.
Mount Vernon 9 The Woman Who Assisted Us Was Helpful. She Explained Things To Us.  She Was Knowledgeable.
Mount Vernon 10 The Quality And The Service.
Mount Vernon 10 The Delivery Staff Was Very Nice And Professional, Larry The Manager Does A Good Job
Mount Vernon 10 Friendly Staff And Quick Delivery
Neward 9 I Liked The Way The Salesperson Helped Us
Newark 9 They Had What I Wanted
Newark 8 Selection; It Was Unorganized
Newark 10 I Received My Merchandise The Next Day And Set Up.
Newark 10 It Is Easy
Newark 10 I Have Been A Customer Since 1970
Newark 10 We Found What We Liked
Newark 10 They Were The Cheapest
Newark 10 I Enjoyed It
Newark 10 The Salesperson Was Very Nice And Polite. It’s Right Next Door To Where I Live.
Newark 5 We Had Problems With Them Not Delivering When They Said They Were Going To Date of Purchase 03/03, Date of Delivery 03/23, wrote up extra piece that we discovered customer did not need with bed they purchased.
Newark 10 The Men Who Handled The Delivery Were Excellent. They  Were Able To Get Everything In And Out Of The Bedroom And They Arrived When They Said They Would.
Newark 10 They Have Really Good Sales People, A Good Selection And  The Delivery Guys Were Great. They Did An Excellent Job With The Delivery. It Was Really Smooth.
Newark 10 Have Purchase From The Store Before. The Prices Are Competitive And Everyone Is Very Professional.
Newark 10 The Salesperson Made It A Great Experience.
Newark 10 The Salesperson Was Nice And We Are Happy With The Furniture.
Newark 9 They Were Helpful
Newark 10 This Was The Best Of The Three Placed We Looked At For A Chair, And Gianna Was Very Pleasant.
Saint Louisville 10 The People Are Really Pleasant.
Sparta 10 They Spend A Lot Of Time With You. They Try To Help You Find Exactly What You Are Looking For. They Listen To You And Do Not Try To Rush You. They Were Very Patient When I Explained What I Was Looking For.
Thornville 10 Good Customer Service
Utica 10 Noah, The Salesman, Was A Great Guy. His Recommendation For Chairs Was Great.
Utica 8 I Don’t Know Yet. I Have Had The Couch For A Week And The Stuffing Is Breaking Down Already. I Want To See How It Is Resolved. Date of Purchase 02/27-Date of Delivery 03/29, Date of Service 03/22-Date of service Completion 03/29. ALL Resolved
Walhonding 10 The Salesperson Was Very Good And The 5 Day No Ups Thing Is A Great Idea.
Monday, June 25, 2012

April – 2012 – 9.4 out of 10

City Rating Comments Resolution
Brinkhaven 10 Lisa, The Salesperson, Was Great.
Cambridge 10 I Did Not Have Any Body Breathing Down My Neck, Treated Well At Connells
Centerburg 10 I Have Dealt With The Store In The Past.
Centerburg 10 I Guess Attention To The Detail Of What Our Needs Were. Probably The Patience Of The Saleslady. She Didn’t Seem To Be Pushing Of A Sale At All.
Centerburg 10 When They Delivered The First Set Of Furniture We Were Not Happy With It And They Delivered New Furniture A Bed Footboard And A Chest.
Danville 9 I Got What I Wanted.
Danville 10 I Ordered The Furniture And It Turned Up The Next Day
Fredericktown 10 We Have Always Dealt With The Store. We Have Made A Lot Of Purchases There.
Fredericktown 10 Just Because I Walked In And It Was There. We’ve Always Dealt With Connells Since I’ve Been Married.
Gambier 10 It Was Easy And Friendly Service.
Gambier 10 They Are Local And Had What We Wanted.
Granville 10 They Were Knowledgeable And Not Pushy. The Delivery People Were Wonderful And Took Care. It Was Very Nice Experience.
Heath 10 The Delivery Staff Were Polite And Well Trained.
Heath 6 We Had To Wait Almost One Month For Our Merchandise, Then We Had To Wait Another Month For A Part That Was Missing.
Howard 10 Everybody Was Great. They Were More Than Helpful.
Howard 10 They Were Helpful, Timely Delivery, Variety, Nice People.
Howard 8 Printer Was Not In Stock, But Everything Was Fine
Howard 10 The Quality And The Lady That Helps Me In The Store
Johnstown 8 I Had To Keep Calling Them For The Status Of Our Order, They Did Not Call Me.
Johnstown 10 The Salesman I Used To Deal With Quit. Now They Have A Hot Chick. They’re People Are Friendly
Johnstown 10 I Ordered Over The Phone But I Had Problems Ordering Online.
Mount Gilead 10 I Liked What I Found Down There.
Mount Vernon 10 The Person Who Sold Us The Couch Was Very Friendly
Mount Vernon 10 Ashley Was Absolutely Wonderful. She Was Lovely And Gave Us The Best Customer Service I Have Had In A Long Time. The Delivery Staff Was Also Great.
Mount Vernon 9 My Experience Was Wonderful. Everything Was Fine.
Mount Vernon 10 The Saleswoman Was Very Helpful. I Thought Everything Was Handled Really Well.
Mount Vernon 9 The Process Was Pretty Easy And I Got What I Wanted.
Mount Vernon 4 There Were Some Marks On Some Of The Pieces. They Exchanged It And There Were Marks On The Replacement As Well. I Contacted Larry. He Said He Might Have Something On The Floor, But He Never Got Back To Me.
Mount Vernon 10 The Sales Person, Lisa Payne.
Mount Vernon 10 The Saleswoman, Lisa, Was Informative And Not Pushy. She Left Me Alone And Needed What I Needed To Do. We Chatted And We Decided On My Purchase.
Mount Vernon 10 We Love The Furniture And It’s A Great Store. Larry Was Fantastic With Us.
Mount Vernon 10 I Have Dealt With You Before.  I Know The Salesman And I Believe That You Spend Your Money Locally.
Mount Vernon 10 The Sales Lady.
Mount Vernon 10 Every Time We Go In You Have Friendly Helpful People.  If You Do Not Have It In The Show Room, You Have It In The Catalog.
Mount Vernon 10 They Were Very Friendly And Informative
Mount Vernon 8 Is There Any Way To Get The Furniture That I Ordered In Faster? I Bought A Chair And It Took 2 Months To Get Here.
Mount Vernon 10 I’ve Dealt With Them For 20 Years, They’re Not New To Me
Mount Vernon 10 The Salesman Was Very Good
Mount Vernon 7 Impressed With The Store And The Furniture We Bought
Mount Vernon 10 Lisa Is The Sales Person And Is The Reason I Go Back Every Time
Mount Vernon 9 The Girl That Waited On Me, I Think Her Name Was Julie.
Mount Vernon 10 I Like The Fact That The Delivery Person Was Clean And I Did Not Have To Pick Up After Them.
Mount Vernon 10 We Have Been Buying From Connells For Thirty Years And Have Had No Issues
Newarck 10 The Guys Were Real Good, Very Helpful, And Explained Everything Well To Me. My Husband Loves The Chair, I Can Hardly Get Him Out Of It.
Newark 7 They Should Make Their Deliveries When They Say They Will.
Newark 10 I Got What I Wanted And The Clerks Were Friendly.
Newark 10 I Have Dealt With Them Before.  I Love The Styles They Have, And The Great People They Have Working For Them.
Newark 10 Our Sales Girl.
Newark 9 Very Helpful, Worked With Me To Get What I Wanted.
Newark 9 The People Were Nice.
Newark 10 We’ve Dealt With Connell’s In The Past And They Responded To Our Mattress Problem And They Are Willing To Work With You.
Newark 8 It’s Kind Of Hard To Pick Furniture And Not See It. We Ordered In A Different Color And All That.
Newark 10 Everything I Buy There I Like.
Newark 10 Good Choices
Newark 6
Newark 10 Have Good Prices, Delivery Was When They Said
Newark 9 We Found What We Wanted, It Was Delivered The Next Day, And The Price Was Right
Newark 10 We Purchased Here Before, And We Are Very Satisfied.
Newark 7 The Delivery, It Seemed Like They Were Not Very Responsive To A Question That I Had. I Had Called The Day Before To Get My Delivery And They Were Not Responsive.
Newark 9 They Are Very Helpful And They Had What I Wanted In Stock.
Newark 10 They Were Very Helpful. I Was Unsure And They Let Me Take My Time.
Pataskala 10 It Was Nice Service
Sunbury 10 They’re Really Good To Work With
Thornville 10 I Miss Linda. She Retired, But Noah Was Fine. He Took Good Care Of Me. I Was In And Out Of The Store Quickly.
Utica 10 The Friendliness And Willingness Of Staff.
Tuesday, July 10, 2012

May- 2012 – 8.9 out of 10

City Rating Comments Resolution
Ashland 10 I Like That They Had It In Stock. They Were Helpful.
Canal Winchester 10 I Think It’s A Better Experience Then The Chain Stores.
Centerburg 10 Lisa Was Very Helpful And Very Patient With Us
Centerburg 10 The Selection That We Had And The Way They Arranged The Delivery To Fit Our Schedule.
Fredericktown 8 I Don’t Know
Fredericktown 10 The Help That I Got.  The Sales Rep That Helped Me Piece Everything Together That I Wanted
Fredericktown 10 A Good Sales Person And They Did What They Said They Were Going To Do.
Fredericktown 10 They Were Very Helpful To Find What I Needed.
Fredericktown 6 We Are Still Doing Business With Them, Waiting For Them To Come Out To House And Do The Service, Still Waiting On A Service Call. Date of Sale 05/19, Date of Delivery 06/01, , service call was completed & determined to replace with new. Replacement delivered 06/29
Gambier 10 It’s Close To Home And I Like The Store.
Gambier 10 The People Were Polite But I Was Not Pressured. I Made My Decisions And No One Was Breathing Over Me.
Gambier 10 The Way It Was Displayed And Salesperson Was Nice
Granville 9 Good Service.  The People We Worked With Were Enjoyable To Work With.
Granville 8 We Had To Send The First Couch Back Because The Seams Kept Ripping Out.
Granville 8 There Was A Little Communication Problem Regarding An Extra Mattresses That Ended Up Being Taken As Originally Requested.
Granville 10 My Husband Did The Purchasing.  I Was Only Involved With The Delivery And That Was Excellent.
Heath 10 We Liked The Selection And Quality. The Salesperson Was Good.  They Held It While I Was Getting Carpet.
Howard 8 It Was Pretty Good Experience. I Did Not Have Any Problems With It. The Manager Larry Did A Really Good Job With It.
Howard 10 Just The Way They Treated Us.
Howard 10 From The Minute We Hit The Door, Lisa Was Not Pushy But Informative. I Was Free To Browse. We Moved Items Around The Store And She Encouraged Us To Do What Was Needed. The Price Is Reasonable. I Have No Negatives Except When They Delivered The Cabinet
Howard 10 Salesperson Was Very Helpful And Delivery Staff Was Great
Howard 10 They Have Always Done Everything I Have Asked.
Howard 8 Lower Prices. We have a Price match guarantee! If you find the same exact furniture elsewhere, we will not only match their price, but will give you an additional $50.00 off!
Howard 10 The Product, But Definitely The Customer Service.
Howard 10 Extremely Helpful And The Delivery Staff Was Great
Howard 10 We Have Dealt With Lisa The Twelve Years We Have Lived Here And Have Always Received Good Advice.
Johnstown 8 They Were Ready And Available For Any Questions I Had And I Was Not Pressured.
Mount Vernon 10 The Salesperson Was Very Helpful And Flexible, Listened To Me And Kept In Contact.
Mount Vernon 5 Date of sale 03/03, Date of delivery 05/13, customer quoted 45 day arrival.  Fabric delay from manufacturer, customer was informed periodically throughout.
Mount Vernon 9 We Had A Problem With A Couch And They Replaced It. The Fabric Started Wearing Very Badly.
Mount Vernon 10 They Were Not Following Me. When I Had Questions They Answered Them. The Suggested An Alternative And It Worked Out Perfect. Nice, Courteous And I Will Go Back.
Mount Vernon 10 We Have Bought Almost Off Of Our Furniture From Them. They Have Things There When They Say They Will. Delivery People Do Their Job Well.
Mount Vernon 7 This Time Was Very Good.  I Specifically Told Them On The Delivery Do Not Pull In To The Driveway, And They Did. I Was Not Happy With That.
Mount Vernon 10 They Let Me Make Up My Own Mind.
Mount Vernon 9 I Had Purchased A Couch And End Tables A Couple Of Years Ago. I Decided To Go Back And Look At A Chair.
Mount Vernon 8 I Am Pretty Satisfied.
Mount Vernon 10 I Shop There Quite A Bit. I Know Everybody. Personal Service.
Mount Vernon 10 No Pressure, Helpful Information, Good Quality Furniture, Delivery Went Well. The Whole Experience Was Good.
Mount Vernon 8 The Store Should Extend The Hours Of Business.
Newark 5 The Ownership Has Changed, They Did Not Have Any Coffee Or Cookies In The Waiting Room.
Newark 10 We’ve Bought A Lot Of Furniture And They Have Been Very Helpful.  If There Are Any Questions, They Take Care Of It And They Are Good People To Work With.
Newark 10 The Quality Of The Furniture And The Installation. The Man Was Real Nice And Did A Good Job. We Were Happy.
Newark 8 Some Of The Items Delivered Were Damaged.
Newark 10 They Answered Any Question We Had Promptly.
Newark 8 I Was Not Happy With The Manager Customer purchased 2 separate times, both times customer used our Layaway plan & everything seemed to go smoothly.
Newark 7 They Did Not Order The Right Fabric And They Wanted To Charge Me The Difference Of The Fabric; They Should Absorb The Cost For Their Error Service Manufacturer issues. We Allowed customer to reselect after over a year of orginal delivery, customer reselection was more than originally purchased & was charged the difference
Newark 10 They Showed Me What I Wanted To See, And Found Me What I Wanted.
Newark 10 It Was Easy To Shop; I Felt Like It Was A Buyer’s Place
Newark 8 I Do Not Think Anything.
Newark 8 I Don’t Know
Newark 10 Nice Furniture And It Is Easy To Work With.  The Staff Is Very Helpful.
Newark 10 They Did Not Pressure Me And They Were Quick, Polite And Answered All My Questions
Newark 1 Date of Sale 05/26, Date of Delivery 06/01, Not sure why we recvd a 1???
Newark 10 I Have Done Business With Connell’s For A Lot Of Years.
Newark 4 We Were Very Unhappy With Our Experience.  We Ordered The Couch And 13 Weeks Later We Got It. They Kept Saying It Was Coming And Then They Would Not Work Around Our Schedule For Delivery. They Wanted To Charge Extra To Have It Delivered When We Wanted. Date of Sale 03/10, Date of Delivery 05/24, Customer quoted 45 day arrival. Oops! A communication failure on our behalf, Customer was notified throughout with updates from factory as to shipping information, BUT we failed to notify customer immediately of merchandise arriving for scheduling delivery to their home.
Thornville 10 They Worked With Us, Got Us What We Wanted, Everything Was Great.
Thornville 10 Selection.
Utica 10 Very Helpful, They Gladly Took Back The Furniture That We Did Not Like.
Utica 10 We Have Dealt With Connell’s Several Times And The Quality Is Good.
Walhonding 10 We Shopped There Before With No Problems.
Warsaw 10 They Helped Us Right Away, Did Not Hover, Answered Our Questions.
Tuesday, July 31, 2012

June-2012 9.4 out of 10

City Rating Comments Resolution
Mount Vernon 10 I Have Been There Many Times.  It Has Been Great Every Time.
Newark 10 Mike Was A Good Help, My Sales Person. Only Thing Was That It Took So Long To Get The Order.
Howard 10 The Sales Person Was Really Helpful, But We Live In Columbus, And Having Delivery Showing Up Three Hours Later Then Expected Was A Hassle.
Mount Vernon 8 I Really Do Not Know.
Newark 10 They Have Exactly What I Was Looking For, And I Had A Nice Sales Associate.
Howard 10 Lisa Payne, She Is Wonderful And Very Helpful.
Canal Winchester 10 This Past Time Was A Great
Newark 10 It Was A Good Experience All The Way Around, They Have A Good Selection.
Hebron 9 You Did Not Bug Me A Lot.  I Was Surprised After The Delivery That No One Gave A Follow Up Call After Delivery. Seems Like Something A Sales Person Should Do.
Martinsburg 10 The Sales Man Was Really Good To Work With. The Furniture Took Longer Then It Should Have, But He Was Real Good Keeping Us Updated.
Howard 10 We Love Our Furniture.
Mount Vernon 10 Customer Service, Delivery Right As Scheduled.  I Could Not Have Asked For Better.
Mount Gilead 8 They Should Have Had Better Samples Of The Furniture I Was Buying .
Mount Vernon 10 Everybody Was Very Kind, Did Not Rush Us, And That Was Important To Me,
Bellville 10 They Were Just Very Easy To Deal With, And We Had To Take Advantage Of Their New Policy, The Total Customer Satisfaction.
Danville 10 The Lady That Took Care Of Us Was Really Nice, Considerate, And Really Helped Us Out.
Gambier 4 The Guy That Came Out To Talk To Me Did I Believe Everything He Could. They Should Tell The Customer More Complete Information.
Heath 10 The Sales Person Took Their Time And Did Not Make Me Feel Rushed. He Special Ordered What I Needed.
Mount Vernon 10 The Sales Clerk, I Have Dealt With Her Before.
Mount Vernon 10 We Have Been There Before And I Like The Way I Was Treated. I Got A Card From Ashley Today (Our Sales Girl). I Have Purchased From There Before.
Mount Vernon 10 Larry Gardner. They Had The Kind Of Furniture I Wanted.
Coshocton 8 Free Delivery.
Mount Vernon 5 I Have To Take Some Pillows Back. They Came With The Couch. They Just Look Like The Material Has Been Washed And It Is Frayed – Like They Have Been Used And Washed. It Was Not Followed Through.
Granville 8 I Think In General It Was A Good Experience. I Find Furniture Stores Overwhelming. It Was A Good Experience.
Utica 10 I Had Been In The Market For Some Furniture And They Had What I Wanted.
Mount Vernon 10 Personalized Sales People That Go Beyond The Expected.
Howard 9 I Think It Is The Product Line And The Expedited Nature Of The Transaction And Delivery. It Was Quick.
Newark 10 I Like Going In There And Look At The Stuff
Heath 10 The General Business.
Newark 10 The Delivery Guys Were Extremely Friendly And Courteous.
Columbus 10 The Saleswoman Lisa Pain Is Extremely Knowledgeable, Sincere And Helpful.
Newark 10 The People Were Friendly.  It Was Convenient For Us And They Did What They Said They Were Going To Do.
Mount Vernon 1 Someone Is Not Doing Their Job.  I Ordered Two Chairs And I Was Told 4-6 Weeks. I Got Them In 8 Weeks, Nobody Called Me, And Let Me Know What Happened To Them.  It Cost Forty Dollars For The Delivery Charge.
Fredericktown 9 I Was Happy With The Product I Received
Mount Vernon 10 Everything Came In On Time And Everything Was Fine
Newark 10 They Were Very Patient With Us.  We Looked Around And Nobody Gave Us Any Problems.
Mount Vernon 10 Everything Went Well, Smooth As Expected, Delivery Was Really Well
Thornville 10 The Salesman Was Helpful And We Found What We Wanted
Fredericktown 10 We Have Dealt With Connell’s For Many Years And Have Always Been Satisfied
Utica 10 I Was Allowed To Proceed Throughout The Store At My Own Pace.  The Salesperson Was There If I Needed Her.
Mount Vernon 10 The Staff Are Friendly And Helpful.
Howard 10 The Staff Were Friendly, Knowledgeable, And Knew What They Were Talking About.
Newark 10 There Weren’t Any Problems.  They Did What They Said They Would.  The Products Are Nice.
Bellville 10 We Have Always Shopped There And Have Gotten Good Quality Furniture From Them.
Worthington 10 We’ve Always Shopped With Connell’s.  They’re The Only People We’ll Do Business Because Of Their Customer Service And Fast Delivery.
Saint Louisville 8 I Ordered My Chair Back In Early April And The Leather Was On Back Order.  I Thought I Would Have Had The Chair In 4-6 Weeks.
Mount Vernon 10 I Got A Chair There And It’s Not The One I Picked Out, But It Would Have To Do. I Could Not Call Them Because I Was Without A Phone.  I Will Have To Put Up With It Because I Could Not Call And Let You Know.
Centerburg 10 Everyone, From The Salesperson To The Delivery People, Were Very Professional.
Centerburg 10 My Wife Was The One Who Dealt With Them And She Was Very Happy.  She Has Nothing Bad To Say.
Alexandria 10 Everything Went As Smoothly As They Said It Would And It Came When They Said It Would.  I Could Not Find Anything Cheaper Online.
Newark 10 It’s The Second Time I Have Been Down There.  I Enjoyed The Price And I Enjoyed The Furniture.
Howard 10 I Know Staff Member Larry Really Well. He Is A Really Good Salesman.
Heath 9 They Had A Good Salesperson Who Was Very Informative.
Fredericktown 10 Staff Member Lisa Helped Me Pick Out My Couch.
Howard 8 I Am Not Sure.
Fredericktown 10 Lisa Understands My Tastes And Makes This A Wonderful Experience For Me.
Newark 10 It Was My First Time Buying Furniture And It  Was Easy.  It Was Here A Couple Of Days Later.
Monday, August 20, 2012

July-2012 9.2 out of 10

City Rating Comments Resolution
Mount Vernon 10 I Found A Chair I Wanted And Bought It.  I Was Only In There For About 20 Minutes.  The Salesman Followed Up With Me And I Was Satisfied.
Howard 10 We Had Good Customer Service.  The Delivery Was On Time.
Utica 10 My Clerk Was Very Nice And Helpful.
Mount Vernon 10 The Choice And Service.
Newark 10 Very Helpful.
Centerburg 10 The Sales Person Was Really Helpful, Timely Delivery And Those Two Gentlemen Were Very Helpful And Polite, And Went Above And Beyond.
Newark 10 Friendliness.
Mount Vernon 10 They Were Just Very Helpful, I Knew What I Was Looking For, And We Were Out The Door.
Centerburg 8 We Are Not Finished Yet.
Mount Vernon 10 We Received Really Personal Experience, Lisa Always Remembers Us, And We Like Buying Locally.
Mount Vernon 10 Everything, From The Day I Walked In To The Store, To The Delivery. It Was Just Great.
Butler 10 The Woman We Dealt With Helped Us With What We Were Looking For.
Mount Vernon 9 We Have Dealt With Larry Caulkins Before. He Made It Worth While.
Mount Vernon 10 I Have Purchased There Before. One Piece I Picked Up And The Other I Had To Wait 45 Days For.
Mount Vernon 10 I Have Been Purchasing Things There Over The Years And I Have Always Been Satisfied.
Newark 3 There Were Constant Delays. It  Took Over A Month To Get What I Wanted. I Was Finally Given The Display. Date of sale 05/22, date of delivered 07/03. Customer quoted 45 day arrival. Unfortanetly we are at the mercy of manufacturers & have no control over their inventory & when they ship.  We do try very hard to keep our customers informed of any delays & issues we have regarding their delivery.
Newark 10 The People Were Very Nice. I Like My Furniture. Everything Went Well.
Newark 10 We Have Been Dealing With The Store For Years. They Had The Sofa We Wanted And They Delivered It. The Salesperson Was Polite.
Newark 10 The Salesman Answered Our Questions And The Furniture Was Of Good Quality. We Liked It And We Bought It.
Newark 1 I Have Already Spoken To The Managers And They Don’t Care.
Mount Vernon 10 The Salesperson Was There To Answer Questions And Gave Us The Freedom To Browse On Our Own.
Newark 10 I Had A Really Good Salesperson That I Enjoyed Working With.
Mount Vernon 8 The Experience Was Fine. The Pricing Was Not As Competitive As Other Stores, But The Selections Were Alright And Delivery Was Great.  The Customer Service Was Great.
Mount Vernon 10 Good Customer Service. The Store Was Extremely Clean. It Was A Very Pleasant, Warm Atmosphere.
Mansfield 10 The Mattress Is Really Good. The Deliverymen Were Really Nice.
Howard 10 The Salesperson Was Very Helpful. They Called And Told Me When The Delivery Would Take Place. Everything Was Good.
Howard 10 I Enjoyed, Larry, The Salesperson.  He Sent A Thank You Postcard. He Left A Message As To When The Delivery Would Take Place And The Delivery Was Perfect.
Centerburg 10 I Have Always Dealt With Larry. He Is Always Very Helpful.
Utica 10 I Was The Winner Of The Furniture Contest. I Furnished My Whole Living Room. They Have Pieces You Don’t See Everyplace.
Fredericktown 10 I Love The Quality Of The Furniture. Jacob Was Very Nice And Very Patient. I Appreciated That.
Heath 10 Good Salesman And They Had What We Wanted
Fredericktown 7 The Pricing Was Kind Of Confusing.  I Had To Do A Bunch Of Math, It Should Be Straightforward We try to make our pricing real simple.  Our price tags reflect 1 price, the current sale event discount is usually deducted from the pricing shown.
Fredericktown 10 The Saleslady Was Very Helpful And Everything Worked Out Fine
Fredericktown 1 Date of sale 05/26, customer quoted 45 day arrival, date of delivery 07/12. No indication stating dissatisfied with our service.
Howard 10 The Courtesy Of The Employees.  They Showed Us What We Were Interested In.  There Was No Pressure And Delivery As Expected.  It Was A Good Experience
Centerburg 10 The Salespeople Were Very Patient And Helpful
Newark 10 I Just Like The Store And The Deals They Make With No Interest. My Husband Took Off Half A Day Of Work To Get The Furniture
Mount Vernon 10 The Girl That Waited On Me Was Really Nice And I Had Purchased There Before.
Utica 10 The Help I Received At The Store Picking Out The Furniture For My Home.
Mount Vernon 10 The Salesperson Was Very Helpful.
Wednesday, December 7, 2011

Nov 2011 – Rating 9.4 out of 10

City Rating Customer Comments Resolution
Alexandria 10 The Salespeople And The Manager Made This A Great Experience.
Alexandria 10 I Did Shop Around And Went Back Because Of The Person I Dealt With.
Alvin 10 Friendly Service.
Bellville 9 I Would Not Recommend The Saleswoman Who Assisted Me.  She Put My Name Wrong On The Order, Was Not Helpful, Knowledgeable Or Efficient.  It Would Have Helped If There Was Another Salesperson Because She Was Helping Several People At The Same Time.
Bellville 10 The Furniture And The Staff’s Good. They Stand Behind Everything.
Centerburg 10 They Did A Really Good Job.
Columbus 10 Gianna, The Saleswoman Was Very Nice.  I Liked The Furniture And Picked Out What I Wanted.  The Delivery People Were Very Careful And Polite.  Everything Was Great.
They Set Up The Tv Stand For Me.  I Would Recommend Connell’s To Anybody.
Croton 10 I Was Waited On Right Away. They Helped Me To Make The Right Decision.
Danville 10 Ashley Was Excellent.
Frazeysburg 7 The Salesperson Was Not Very Well Informed.  He Told Us Things That Were Not Correct And What We Thought We Ordered Did Not Show Up.  There Was A Lot Of Confusion.  The New Salespeople Should Be Trained Better. Miscommunication! Oops! We resolved the issue immediately upon finding out what customer expected to receive. Delivered complete.
Fredericktown 10 They Are Helpful And A Good Company To Buy Furniture From.
Fredericktown 10 I Have Dealt With Them For Twenty Years
Granville 8 My Experience Was Okay.
Granville 10 The Staff Were Very Cooperative And Helpful When We Had A Problem.
Heath 10 The Friendly  Sales And Delivery People Made This A Great Experience.
Heath 10 We Have Dealt With Connells For Several Years. They Have Always Delivered Promptly And Addressed Our Concerns.
Heath 10 The Gal Was Very Helpful, Answered My Questions.
Hebron 10 We Went To Several Stores, But We Felt At Ease With Our Salesperson.  She Let Us Browse Through The Store And Listened To What We Had To Say.  We Liked Her Salesmanship And She Was Not Pushy.
Hebron 8 Work  With Me A Little More On The Price.
Howard 10 I Have Dealt With Them For Years And I Have Never Had A Problem With Them.
Howard 10 The Sales People Are Nice, The Prices Are Good, And I Always Find What I Am Looking For.
Howard 9 The Girl Who Assisted Us Was Very Good.
Howard 8 The Sales Girl Promised That We Could Get A Piece Of Furniture.  But She Came Back A Week Later And Said That We Could Not Get What We Wanted.  She Should Not Have Made Promises She Could Not Keep. Date of Sale 10/08, manufacturer notified us of discontinued mdse 10/12, we notified customer right away, & refunded money immediately.  We were un aware of this mdse being unavailable @ factory when customer ordered it. Remainder of mdse was delivered complete 10/31/11, customer was quoted 45 day arrival.
Howard 10 I Have Purchased From The Store Several Times.  Lisa Is Really Good At Pointing Out Materials And Things.
Howard 10 They Had What I Wanted, Sales People And Delivery Was Great.
Howard 8 The Delivery Staff Call Before They Come Out.
Johnstown 10 We Have Shopped There Before And Had A Great Experience, Which Is Why We Returned.  I Like That I Can Stroll Around Before Being Approached.  I Prefer To Shop This Way And Will Definitely Return.  The Sales People Were Great.
Johnstown 9 They Were Efficient, Nice, Actually Moved My Furniture Three Times Before I Knew Where I Wanted It. They Were Very Nice Gentleman.
Marengo 10 It Was A Good In Store Experience And The Delivery Was On Time.
Marengo 5
Marion 10 I Was Not Pressured To Buy Anything, The Staff Was Very Friendly And They Have Extremely Wonderful Customer Service.  The Associate Was Very Informative And Gave Us Time To Look Around.
Millersport 8 There Is Nothing I Can Think Of.
Millersport 10 Everyone Was Friendly And Helpful. This Was My First Time In The Store And They Had Exactly What I Was Looking To Purchase.
Mount Gilead 10 I Am Not Sure.
Mount Vernon 10 We Got What We Wanted.
Mount Vernon 10 They Have Good Quality Furniture.
Mount Vernon 10 We Like The Furniture.
Mount Vernon 10 We Find The Price, Quality, Sales Associates And Delivery People Are All Great.
Mount Vernon 10 I Have Dealt With Them Before And I Was Happy.  I Am A Long-Time Customer And Am Quite Content With Them.
Mount Vernon 10 Lisa Was Awesome.  She Would Call Me Back Periodically And Give Me Updates And Never Made Me Feel Like I Was Being Left Behind.  I Would Definitely Return Because Of Her.
Mount Vernon 10 The Sales Team Was Knowledgeable And Honest.  Price Did Not Dictate What They Thought Was The Best Product.  The Delivery Service Was Prompt And Nice.  They Were Aware Of How To Maneuver Around The House.  It Was A Great Experience.
Mount Vernon 9 They Did Everything They Said They Would Do. They Were Right On Time.
Mount Vernon 9 The Girls Who Assisted Me Made This A Great Experience.
Mount Vernon 7 The Store Should Have Things In Stock.  They Should Not Charge For Delivery. Date of Sale 11/08, Date of Delivery 11/09!  Customer paid our next day delivery fee of $59.95. We have convenient warehouse hours for customer’s that would rather pick up their new furniture, rather than pay our low delivery fee.
Mount Vernon 9 They Acted As If They Cared.
Mount Vernon 8 It Was Kind Of Expensive But Worth The Money.
Mount Vernon 7 I Was Satisfied With My Experience.
Mount Vernon 10 I Walked In, Purchased The Item And They Delivered It.
Mount Vernon 10 Their Customer Service Was Excellent.
Mount Vernon 10 They Are Easy To Work With And Steve Helped Me To Figure Out What I Wanted..
Mount Vernon 9 We Have Been There Before, Really Enjoy Staff And The Delivery.
Mount Vernon 10 The Person That Took Care Of Me.
Mount Vernon 10 The Store Is Local.
Newark 10 I Have Dealt With Them Before And Have Always Been Satisfied.
Newark 10 I Have Bought Several Things And All The Sales People Have Been Very Kind And Helpful.
Newark 10 Every Time I Go Into The Store, Larry Or Another Salesperson Show Me All The Options.  They Are Very Helpful.  They Bend Over Backwards Making It A Nice Experience And I Have Already Told Others About The Store.
Newark 10 The Salesperson Was Really Nice And Helpful.
Newark 10 We Are Long Time Customers.  Everything Went As I Expected.  It Was Great.
Newark 10 It Was Easy.
Newark 10 I Am Pleased With The Furniture.
Newark 9 They Were Just Easy And Friendly.
Newark 8 Nothing, I Am Happy With It.
Newark 10 Noah Was Very Helpful.
Newark 10 The Staff Is Friendly. I Did Not Have To Wait For Help And The  Delivery Was On Time.
Newark 10 Good Service.
Newark 10 The Man That Sold The Furniture To Us Was Very Polite And Informative.
Newark 7 They Should Not Have Told Me It Would Be Here If They Did Not Have It In Stock. The Other Items I Am Happy With, The Delivery, Just Not With Not Receiving The Trunk. Date of Sale 10/17-Date of cancellation 11/17. Customer was quoted 45 day arrival. We contacted manufacturer end of October & was told mdse was on back-order, informed customer of status.  We contacted manufacturer middle of November to get updated shipping information & was informed by manufacturer mdse still out of stock & would not be able to get it, due to production issues. Informed customer of this information.
Newark 10 They Let Us Shop At Our Leisure, Knew Our Information, Were Very Personable.
Newark 9 They Had What We Wanted.
Newark 9 We Have Been Going There For Years. Steve Is The Store Manager.
Newark 8 I Would Like It To Be Easier To Communicate With The Store.
Saint Louisville 10 The Staff Was Very Pleasant And Respectful.  There Was No Problem In Exchanging Our Purchase For A Different Item.
Saint Louisville 10 The Staff Is Friendly And Helpful.
Thornville 8 We Have Dealt With Connell’s Many Times And Have Not Had Any Problems With Them.
Thornville 10 Everything Went Well.
Utica 10 The Selection Is Good, The Store Is Clean And I Appreciated Everything About It.  The Staff Are Nice And Courteous.
Warsaw 10 I Really Like Their Store, The Variety And They Are Very Friendly.
Zanesville 10 This Is A Nice Store.
Zanesville 10 Great Value For The Price And A Decent Selection.
Thursday, February 23, 2012

Dec. 2011 – 9.5 out of 10

City Rating Customer Comments Resolution
Buckeye Lake 8 Honor The Weekend Sales Just A Little Longer For People That Could Not Make It.
Butler 10 I Just Really Like My Furniture.
Centerburg 10 The Staff Was Really Nice And They Were Patient.  I Have  Always Been Happy With The Store.
Centerburg 10 I Was Given The Time To Look For What I Wanted.
Fredericktown 10 We Have Been Making Purchases From The Store Since It First Opened.
Fredericktown 10 We Were Treated Well. Julie Was Really Good And Helpful. She Took Her Time With Me And We Are Pleased With The Furniture.
Fredericktown 9 I Have Been Buying From The Store For Forty-Five Years. I Bought From Ed And Now Ed’s Son.
Gambier 10 I Was Happy With The Set-Up And Delivery.
Heath 10 It Was An Opportunity To Get Some Furniture When I Did Not Have Time For A Lay Away. They Worked With Me On Getting The Furniture And It Was Easy.
Howard 8 The Saleswoman Told Us It Would Take A While To Get A Sample Of The Fabric. My Husband Contacted The Manufacturer While We Were Still In The Store And We Received A Sample Within Two Days.
Mount Vernon 10 We Always Know That We Can Find What We Need At This Store.
Mount Vernon 10 I Appreciated The Selection That Was Available.
Mount Vernon 10 I Am Very Happy With My New Chair. It Was A Gift For The Holidays.
Mount Vernon 10 We Look Around Quite A Bit.  We Liked What We Saw At Connell’s And We Bought It.  We Like Patronizing Our Local Businesses.
Mount Vernon 10 It Was Easy, The Delivery Was Free.
Mount Vernon 10 I Have Always Been Satisfied With My Purchases.
Mount Vernon 8
Mount Vernon 8 I Have Been Waiting Thirty Days For The Lazy Boy Chair Parts To Be Delivered.
Mount Vernon 10 I Have Known The Owners For A Long Time And They Take Care Of Me.
Mount Vernon 10 I Like The Sales Person And The Options. The Price Was Fair And Reasonable. I Have Purchased From The Store Previously.
Mount Vernon 10 They Delivered My Purchase Free Of Charge.
Mount Vernon 10 I Have Purchased Several Pieces Of Furniture And I’m Always Satisfied.
Mount Vernon 8 I Purchased A Mattress And It Was Fine.
Mount Vernon 8 I Am Still Waiting For My Lazy Boy Chair To Be Repaired. It Has Been There Since November. They Said Possibly Six Weeks And There Is No Reason It Should Take That Long To Get Parts From Lazy Boy.
Newark 10 They Had What I Wanted And Delivered On Time.
Newark 10 The Service Was Great. The Staff Was Friendly. They Called To Let Us Know When The Delivery Take Place. Their Customer Service Was Good.
Newark 10 I Appreciated That They Did Not Pressure Us To Purchase Anything.
Newark 10 We Have Been Going To The Store For Twenty Years.
Newark 10 Handle The Merchandise With Care.
Newark 10 I Like The Merchandise, Salesman Was Very Helpful.
Newark 10 I Was Happy With The Service, The Selection And The Reasonable Price.
Newark 10 The Sales Staff Is Really Good.
Newark 10 My Experience Was Easy.
Newark 9 The Staff Was Helpful. I Was Happy With The Delivery Staff. They Were Very Patient.
Newark 9 We Knew What We Wanted And Received Free Delivery.
Newark 1 I Am Not Satisfied With The Poor Craftsmanship Of The Various Pieces Of Furniture I Purchased.
Newark 10 The Delivery Was Quick And Mike Durr Was Very Helpful. We Purchased A Lift Chair And Found They Had It In The Warehouse.
Newark 10 I Walked In And Found I Wanted.
Newark 10 I Was Treated Well And They Had What I Wanted.
Newark 10 The Customer Service And Mike Frame Was Very Helpful.
Newark 9 It Was Fairly Easy.
Newark 8 I Am Not Sure.
Newark 10 From Beginning To End With The Salesman To The Delivery  Men Calling To Let Me Know They Were Running Late, Exceeded My Expectations.
Newark 10 I Have Purchased Form The Store Previously.
Newark 10 They Were Very Helpful.
Newark 10 There Was No High Pressure Sales And They Left Us To Look. We Were Happy With The Product.
Pataskala 10 My Rating Is Based On My Previous Experiences With The Store.
Troy 10 The Salesman Made This A Great Experience.
Utica 10 The Staff Are Not Pushy, Have Been To The Store Several Times Before.
Utica 10 I Purchased A Lot Of Furniture From The Store. It’s Easy And Convenient For Me.
Weinton 10 The Customer Service Was Wonderful.
Weinton 10 I Was Happy With The Customer Service And Their Willingness To Do What Had To Be Done. They Delivered My Purchase In A Timely Manner.
Friday, March 9, 2012

Jan – 2012 – 9.6 out of 10

City Rating Comments Resolution
COSHOCTON 10 I Enjoyed Dealing With The Store.
DANVILLE 8 I Am Satisfied With What I Purchased.
DUBLIN 10 We Just Really Like The Furniture.
FREDERICKTOWN 10 They Were Very Patient To Let Me Wander Around, No Pressure.
FREDERICKTOWN 10 The Helpful Sales Person.
GRANVILLE 9 The Sales Person Made This Such A Great Experience.
GRANVILLE 10 I Liked We Were Able To Return It In The First Week If We Did Not Like It.
GRANVILLE 10 The Salesman, Price And Service Were All Good.
GRANVILLE 10 We Did Not Have Any Trouble With The Orders Or Anything.
HEATH 10 Purchased A Living Room Suite, Very Satisfied.
HEATH 10 The Salesman We Worked With Was Good And We Used The “No Oops” Guaranty.  I Loved The Couch, But Not The Color.  I Was Able To Swap It Out.
HEATH 10 I Was Treated Well And Picked It Out On Line. The Availability Made It Easy. Daniel Was Great.
HOWARD 9 It Was Fun To Get New Stuff.
HOWARD 8 They Should Be Sure That Your Offers Are What They Intended To Be. When They Give People A Quote On What They Are Offering To Sell, It Should Be Close To What The Final Price Is. The Salesman Was Very Nice. We Are Very Satisfied With The Items We Bought.
JOHNSTOWN 10 The Price And The Financing Were Right.
JOHNSTOWN 10 The Customer Service, The Quality And Price Of The Furniture.
MARENGO 10 We Have Dealt With The Store For Years. Larry Is A Good Salesman.
MOUNT VERNON 10 I Always Shop There.
MOUNT VERNON 10 We Usually Shop With Them, They Are Very Knowledgeable And Experienced. The Quality Of The Product  And The  Delivery Is Good.
MOUNT VERNON 10 The Salesperson Was Knowledgeable And Helpful. They Answered All My Questions. The Delivery Was Fast.
MOUNT VERNON 10 My Grandson Works There. I Like What They Had Very Much.
MOUNT VERNON 10 We Have Purchase A Lot Of Furniture From The Store.
MOUNT VERNON 10 In The Past I Have Been Very Satisfied With My Purchases And The Service.
MOUNT VERNON 10 We Found What We Needed. Everyone Was Really Courteous And Informative. It Was Great.
MOUNT VERNON 10 We Had A Real Nice Salesman And We Enjoyed The Variety.
MOUNT VERNON 10 They Had What I Wanted And It Was Very Simple.
MOUNT VERNON 10 We Have Dealt With Connell’s And Larry For Years.
MOUNT VERNON 10 We Liked Working With Larry And Our Delivery Man.
MOUNT VERNON 10 We Have Bought There Several Times And They Are Very Helpful.
MOUNT VERNON 9 It Was Not Anything Special. We Do Most Of Our Shopping At The Store. They Had What I Wanted.
MOUNT VERNON 10 The Service Was Very Good. They Price Matched For Us, Meeting Our Needs.
NEWARK 10 The Personnel Was Great.
NEWARK 5 Just Received A Call About The Fabric. I Have To Wait Four More Weeks.
NEWARK 10 The Sales Person, Ashley Did A Great Job. They Have A  Big Selection Of Tempered Beds.
NEWARK 9 The Sales Person Took The Time To Explain The Product And How It Worked.
NEWARK 10 The Zero Percent Financing..
NEWARK 10 It Is Close To Home, There Was A Large Selection Of Couches And End Tables.  We Got Some Pictures.  There Was A Good Variety Of Things.
NEWARK 10 Everybody Was Very Friendly.  The Delivery Was Timely.  It Was An Overall Great Experience.
NEWARK 10 I Was Satisfied With The Selection Of End Tables And The Service Was Good.
NEWARK 10 The Whole Process In The Ordering And Keeping Me Informed On The Status. The Delivery Staff Were Knowledgeable. I’m Very Impressed.
NEWARK 9 The Staff Made This Such A Great Experience.
NEWARK 10 They Were Here On Time And Did A Great Job Setting Things Up. The Gentlemen That Delivered Were Very Personable And Nice.
NEWARK 8 I Had A Fine Experience And Cannot Think Of Anything.
NEWARK 10 We Did Not Have Any Issues And I Was Pleased With The Service.
NEWARK 10 The Staff Are Friendly. The Color Of The Couch Is Not The Same Color That Was Printed Off For Us.
PATASKALA 10 Delivery Was Really Nice, It Was Easy To Shop At The Store And People Were Nice
SAINT LOUISVILLE 10 We Have Done Business With Them Before, And Are Pleased With The Products.
SAINT LOUISVILLE 9 They Had A Good Selection.
SUNBURY 10 The Salesperson Made This A Great Experience.
THORNVILLE 8 We Were Told They Had The Chairs. When We Went There They Did Not Have Them. None Of The Stores Or The Warehouses Had Them. I Had To Take The Floor Model.
THORNVILLE 10 The Sales Lady We Dealt With Answered Our Questions. They Did Not Push Us Into Anything We Didn’t Want.
UTICA 8 It Was Good. They Forgot A Piece Had To Get The Next Day.
UTICA 10 The Staff Was Friendly And Helpful. I Received The Merchandise In A Timely Manner.
Wednesday, March 14, 2012

Feb – 2012 – 9.4 out of 10

City Rating Comments Resolution
CROTON 10 I Am Really Satisfied With It
DANVILLE 8 I Am Not Sure
FREDERICKTOWN 10 I Was Impressed With The Delivery Staff. They Were Very Polite And Helpful.
GAMBIER 10 The Sales Staff And The Furniture Are Wonderful.   Lisa Was The Sales Person
GRANVILLE 10 The Furniture We Received Is Beautiful.
GRANVILLE 10 We Needed A Chair Went To The Store And Purchased It.
HOWARD 10 It Was A Joy Working With The Sales Person.
HOWARD 10 The Customer Service Is Wonderful Both In Store And When We Went To The Warehouse.
HOWARD 10 They Were Very Helpful
JOHNSTOWN 5 I Have Already Called Three Times And No Return Call Regarding The Faulty Stitching In The Couch.
MOUNT VERNON 10 Have A Good Selection To Pick From, Price Was Right.
MOUNT VERNON 8 I Am Not Sure.
MOUNT VERNON 10 I Had A Lot Of Questions That Were Answered
MOUNT VERNON 10 I Had A Really Nice Girl Wait On Me
MOUNT VERNON 10 I Have Been Shopping At The Store For A Long Time
MOUNT VERNON 10 I Purchased A Lot Of Furniture From The Store And Never Have Had Any Problems.
MOUNT VERNON 10 My Experience Was Very Easy. The Saleswoman Helped Me Figure Out Exactly What I Wanted. She Took The Time To Show Me Different Things And Explained Everything Well.
MOUNT VERNON 9 They Are Good People
MOUNT VERNON 9 They Left Me Alone To Make My Decision Without Bothering Me.
MOUNT VERNON 10 We Got What We Wanted.
NASHPORT 10 Good Customer Service.
NEWARK 10 Everybody Was Nice, The Sales People And The Delivery Staff
NEWARK 9 I Have Dealt With Connells Before And Has Never Had Any Problems
NEWARK 10 I Needed A Chair For My Husband And It Was Delivered The Next Day. Very Good Service.
NEWARK 10 It Was Top Of The Line Service, Customer Service Was Wonderful
NEWARK 10 My Salesman, Mark Was Very Helpful With The Set-Up Of Our Living Room.
NEWARK 10 My Wife Called Up There Earlier And The Person We Spoke To Had Everything Set Up For Us When We Arrived, Everything Looked Nice.
NEWARK 4 One Of The Pieces Was Damaged, They Fixed It.  Where It Was Damaged, It Put A Mark On The Wall And It Was Not Addressed.  It Is A Brand New Place And I Think They Are Liable.
NEWARK 10 Our Sales Representative.
NEWARK 10 Pretty Helpful, And The Prices Were Not That Bad.
NEWARK 10 The Guys Were Terrific When They Brought The Furniture Out, No Problems
NEWARK 10 The Sales Personnel Were Not Pushy, And A Good Quality Product
NEWARK 10 The Sales Representative Made This Such A Great Experience.
NEWARK 10 The Salesperson Ashley Was Very Helpful, First Couch I Bought Was To Big, The Second Couch Is Similar But Smaller, Which I M Happy With, They Wanted To Make Sure I Was Happy
NEWARK 10 The Service We Got Was Excellent And We Received Our Items Quicker Then Expected.
NEWARK 10 The Store Had Exactly What I Wanted.
NEWARK 10 They Did Everything They Said They Were Going To Do
NEWARK 10 They Have Been Really Nice And Did Not Rush You Into Buying Anything.
NEWARK 10 They Sold Us A Mattress.
NEWARK 10 Very Friendly Sales Associates, Delivery Was On Time
NEWARK 10 We Have Purchased From The Store Previously.
PATASKALA 10 The Sales Staff Made This Such A Great Experience.
Pickerington 9 Our Sales Person Was Very Knowledgeable.  I Would Like To Deal With Them Again.
ST. LOUISVILLE 10 We Knew What We Wanted.  They Helped Us Out And Delivered It.
UTICA 1
Friday, April 26, 2013

January 2013 – 9.6 out of 10

City Rating Comments Resolution
Howard 10 The Customer Service.
Bellville 10 I Liked Lisa Payne, The Salesperson.
Thornville 10 The Issues We Had Were Resolved With No Problem.
Newark 10 I Appreciated The Friendliness Of The Staff And Presentation Of The Products.
Mount Vernon 10 They Took Really Good Care Of Everything And I Am Happy With My Purchase
Newark 9 They Were Right There To Help Us. We Did Not Have To Wait On Delivery And They Answered All Our Questions. They Are Very People Oriented.
Newark 10 The Salesman Was Very Helpful. He Went Above And Beyond  In Helping Me To Find The Clock I Wanted.
New Albany 10 We Got A Good Price. It Was Very Nice. The Sales Staff Was Helpful.
Granville 8 I Am Not Sure.
Pataskala 10 All Of The Salesmen Were Knowledgeable Compared To Other Places.
Newark 10 The Sales People Were Nice As Well As The Other Staff. They Made Us Comfortable, They Were Not Pushy And They Showed Us The Items That Were On Sale.
Mount Vernon 9 The Fact That They Are So Helpful And Professional. I Have Dealt With The Store For Years, And I Like Their “Oops” Policy.
Newark 8
Martinsburg 8 They Were Very Helpful.
Newark 8
Granville 10 The Customer Service, Their Attention To Our Needs And The Delivery. I Was Impressed With The Salesperson.
Mount Vernon 10 We Found What We Wanted. We Have Purchased From Them Before.
Lexington 10 We Were Not Pressured. They Answered All My Questions Thoroughly And They Let Us Mix And Match. It Was An All Around Great Experience.
Johnstown 10 I Love The Salespeople. They Were Really Friendly And Easy To Deal With. They Go Overboard To Help You.
Mount Vernon 10 I Received Courteous Service From Everyone. I Liked The Delivery Guys.
Howard 10 Someone Was There To Greet Me When I Walked In.  Ashley Always Recognizes Me.
Mount Vernon 10 They Worked With Us Well And Helped Us Out. I Like A Family Atmosphere. They Were Not Pushy.
Newark 9 I Liked The Salesperson.
Newark 10 There Were So Many Chairs To Pick From. I Will Be Back For Another One. The Man That Waited On Me Was Nice.
Pataskala 10 The Salesman Was Very Helpful. He Was Easy To Work With And The Delivery People Were Great.
Newark 10 I Like Their “Oops” Return Policy.
Mansfield 10 The People Are Polite And Friendly. They Tried To Help Me Out.
Newark 9 They Were Pretty Patient With Me. There Was Real Nice Lady I Was Working With.
Mansfield 10 I Think They Have Always Been Good To Us.
Mount Vernon 10 I Like The Staff And The Prices.
Newark 10 I Liked The Sales Person.
Centerburg 10 The Sales Person And The Variety Of Choices.
Newark 10 The Salesperson Was Helpful.
Newark 10 We Have Bought Several Different Pieces From Connell’s.  Even If Something Hasn’t Been Right, They Made It Right.
Newark 10 I Have Gotten Everything That I Wanted, Just The Way I Wanted And They Delivered It.  It Was A Great Experience.
Newark 10 Everything Was Great.  I Had To Change My Mind On A Piece Of Furniture, And They Allowed Me To Hold Delivery. They Let Me Change My Order With No Problem.  That Was Awesome.
Mount Vernon 10 They Had Quality Merchandise, They Are A Good Store And The People There Are Friendly.
Gambier 10 We Have Dealt With Lisa Before. We Trust Her Judgment And What She Tells Us.
Mount Vernon 10 This Was A Great Experience Because Of The Salesperson And The Location Of The Store.
Marengo 8 I Love The Gal Who Sold Me The Furniture.  Lisa Called Me To Ask How The Furniture Went.  There Was A Small Mark On The Chair.  A Guy Called And My Husband And I Felt He Was Rude.  I Will Go Back To Buy Furniture.
Mount Vernon 10 Larry, We Deal Him All The Time.  When We Have A Problem And Deal With Larry We Know It Will Be Resolved.
Hebron 9 This Was A Great Experience Because Of Danielle Who Waited On Us. We Like The Store And The Layout.
Mansfield 9 They Have A Good Selection, The Salesperson Was Good To Work With And The Delivery Person Was Prompt.
Newark 10 There Was No Hassle.
Centerburg 10 The Sales People Are Really Nice.  The Delivery Guys Were Outstanding And I Wasn’t Pressured.
Howard 10 The People Are Very Friendly And Helpful.
Danville 10 Everybody Was Helpful.  We Do Have One Problem.  It’s A Recliner Chair With A Handle.  It Came Out Independently.  I Tried To Fix It And Has Come Out A Couple Of Times, And We Haven’t Had A Chance To Call Yet.
Danville 9 I Like What I Received.
Howard 9 I’ve Always Dealt With Connells And I Feel Secure With Them.
Newark 10 The Gentlemen, Larry Was Really Helpful From The First Day.  Each Day We Went Back, He Was There To Help Us.
Mount Vernon 10 We Picked A Correct Mattress And Box Spring.  We Were Satisfied When They Were Delivered. They Met Our Expectations.
Newark 10 The Sales Girl Took A Lot Of Time With Us.  She Explained All Of  The Different Styles And The Differences Between Them.  She Showed Us A Lot Of Options.  It’s Overwhelming When You Go In And There Is So Much To Choose From.
Bladensburg 10 I Have Bought My Furniture From This Store For Forty Years. I Just Think They Are Really Helpful And Friendly.
Mount Vernon 10 I Enjoy Working With Larry.   He Listens To What We Want, And Helps Find What We Need.  He Is Very Helpful And Made Suggestions.
Howard 10 I Liked The Salesperson.
Centerburg 10 I Liked The Store Personnel, The Delivery Personnel, And The Quality Of The Merchandise.
Newark 10 The Sales Staff Was Not In A Hurry.
Mount Vernon 10 The People Were Nice And Friendly.
Johnstown 10 My Sales Person Was Michael Derr. He Was Just Real!  He Was Not Phony And Did Not Pressure Me. He Told Me What Was Going On.  I Bought My Couch On Sale. I Made The Purchase Because He Was Extremely Honest With Me.
Granville 6 I Have Already Expressed My Feelings To The Management.
Groveport 10 Nick Was Able To Answer All My Questions. He Gave Me All The Alternatives And Information I Needed.  I Was Able To Check On Terms And Conditions For The Type Of Bed I Needed.  It Was Great. I Didn’t Feel Pressured.
Mount Vernon 8 I Got What I Paid For.
Mount Vernon 10 We Found What We Wanted.  Larry, The Salesman, Was Very Good.  We Ordered The Items And Got Them Three Weeks In Advance.  I Am Really Happy With The Product.
Utica 10 It Was A Fast Purchase.
Newark 6 We Purchased A Chair That Had An Issue. They Came Out To Fix It, But The Repairman Didn’t Try It And When My Husband Came Home It Didn’t Work. They Said It Would Take 4 To 6 Weeks For A Replacement.
Warsaw 10 I Liked The Staff And The Nice Selection. The Staff Was Very Accommodating.
Mount Vernon 10 The Friendliness, The Professional Manner Of The Staff And The Quality Of The Furniture.
Howard 10 It’s Close To Home, Easy Access, And Friendly Staff.
Mount Vernon 10 Everything Was As Promised. Expectations Met With Reality.
Newark 8 I Do Not Know, I Like The Service I Got, And Delivery Was Good.
Howard 9 We Have Bought There For The Last Thirty Years.
Mount Vernon 9 I Liked What I Picked Out.
Gambier 7 I Do Not Know. We Were Satisfied With Everything.
Mount Vernon 10 They Followed Through, Lisa Went Beyond The Call Of Duty.
Newark 10 You Had A Good Deal When I Was In Need Of A Bed.
Mount Vernon 9 There Is Never Pressure Mainly, And Everything Goes Well.
Mount Vernon 10 All My Furniture Has Come From Connell’s For Forty Nine Years.
Mansfield 10 I Love My Mattress I Got For Christmas, Best I Have Ever Had.
Gambier 8 I Just Do Not Recommend Very High, That Way I Am Not In Trouble. I Was Happy With It.

February 2013 – 9.9 out of 10

City Rating Comments Resolution
Granville 10 The Customer Service, Their Attention To Our Needs And The Delivery. I Was Impressed With The Salesperson.
Mount Vernon 10 We Found What We Wanted. We Have Purchased From Them Before.
Lexington 10 We Were Not Pressured. They Answered All My Questions Thoroughly And They Let Us Mix And Match. It Was An All Around Great Experience.
Johnstown 10 I Love The Salespeople. They Were Really Friendly And Easy To Deal With. They Go Overboard To Help You.
Mount Vernon 10 I Received Courteous Service From Everyone. I Liked The Delivery Guys.
Howard 10 Someone Was There To Greet Me When I Walked In.  Ashley Always Recognizes Me.
Mount Vernon 10 They Worked With Us Well And Helped Us Out. I Like A Family Atmosphere. They Were Not Pushy.
Newark 9 I Liked The Salesperson.
Newark 10 There Were So Many Chairs To Pick From. I Will Be Back For Another One. The Man That Waited On Me Was Nice.
Pataskala 10 The Salesman Was Very Helpful. He Was Easy To Work With And The Delivery People Were Great.
Newark 10 I Like Their “Oops” Return Policy.
Mansfield 10 The People Are Polite And Friendly. They Tried To Help Me Out.
Newark 9 They Were Pretty Patient With Me. There Was Real Nice Lady I Was Working With.
Mansfield 10 I Think They Have Always Been Good To Us.
Mount Vernon 10 I Like The Staff And The Prices.
Newark 10 I Liked The Sales Person.
Mount Vernon 10 The Sales Staff Was Wonderful.
Newark 10 They Always Do What They Advertise. They Deliver Early. Juliet Was Supposed To Call Us About A Bed Frame, It Has Been Over 2 Weeks.
Centerburg 10 They’re Just Really Nice People Down There. I Have Always Had Good Experiences.
Mount Vernon 10 We Have Dealt With Them Before.
Utica 9 The Selection Is Good. The Salesman Was Very Helpful And The Delivery Men Were Really Good. I Have A Tough Place To Get Through.
Hebron 10 We Got What We Wanted.
Newark 10 They Were Willing To Find What I Wanted.
Pataskala 10 The Service Was Good And We Liked The Couch.  There Was Nothing To Be Unhappy About.
Johnstown 10 We Have Gotten All Our Furniture At Connell’s. We Have Been Very Happy With The Customer Service And Quality Of The Furniture.
Nashport 10 We Were Looking For A Good Price. You Guys Had A Mattress Marked Down And We Couldn’t Be Any Happier.
Bellville 10 I Was Pleased With The Lady That Sold It To Us, The Manager, And The Delivery People. I Have  Never Had Such Cooperation.
Mount Vernon 10 We Have Been Provided With Good Service, They Were Polite, And They Kept Us Informed.
Hebron 10 They Had A Good Atmosphere, No Pressure, And Good Furniture.
Zanesville 10 I Liked The Gentleman Who Helped Us. I Liked The Variety And Selection Of Furniture They Had.

March 2013 – 9.6 out of 10

City Rating Comments Resolution
Newark 10 I Have Bought From Them Before.
Newark 10 We’ve Dealt With R & A Connells Before And They Were Good The First Time So We Went Back This Second Time. Everybody Seems To Be Pleasant And Answer All The Questions We Have.
Granville 10 The Salesperson Was Perfect, I Like Her. The Delivery Guys Were More Than Helpful And They Were On Time. That’s Important To Me.
Newark 9 It Wasn’t The First Time We’ve Shopped There. Everybody Is Friendly And Professional. The Items Are Of Quality And Reasonable.
Fredericktown 10 Service. The Employee Knowledge Of The Merchandise And Delivery.
Newark 10 Everything Went As Planned Except For The Late Delivery.
Newark 10 The Delivery Folks Were Friendly And On Time. The In The Store Employees Were Friendly And Helpful.
Mount Vernon 10 Lisa Our Salesperson Was Very Knowledgeable, Friendly And On The Ball. We’ve Known Her For Years And Each Time We Go To R & A Connells, I Ask For Her.
Newark 10 There Was Someone There Immediately When We Arrived. Some Of The Furniture Available Immediately And The Rest Came Within A Couple Of Days,  So Everything Worked Out Well.
Johnstown 10 I Like The Employees. I Have Shopped At The Store Before.
Sunbury 10 The People That Worked With Us Were Friendly. I Felt Like They Were Willing To Work With Us And They Offered Good Advise.
Newark 8 I Did Not Like That The Bedding Is Located In The Back Of The Store.
Mount Vernon 9 I Like The Furniture. It Was Delivered Quickly, But It Was Delivered Late.
Newark 10 I Have Bought From Them Before.
Newark 10 We’ve Dealt With R & A Connells Before And They Were Good The First Time So We Went Back This Second Time. Everybody Seems To Be Pleasant And Answer All The Questions We Have.
Granville 10 The Salesperson Was Perfect, I Like Her. The Delivery Guys Were More Than Helpful And They Were On Time. That’s Important To Me.
Newark 9 It Wasn’t The First Time We’ve Shopped There. Everybody Is Friendly And Professional. The Items Are Of Quality And Reasonable.
Fredericktown 10 Service. The Employee Knowledge Of The Merchandise And Delivery.
Newark 10 Everything Went As Planned Except For The Late Delivery.
Newark 10 The Delivery Folks Were Friendly And On Time. The In The Store Employees Were Friendly And Helpful.
Mount Vernon 10 Lisa Our Salesperson Was Very Knowledgeable, Friendly And On The Ball. We’ve Known Her For Years And Each Time We Go To R & A Connells, I Ask For Her.
Newark 10 There Was Someone There Immediately When We Arrived. Some Of The Furniture Available Immediately And The Rest Came Within A Couple Of Days,  So Everything Worked Out Well.
Johnstown 10 I Like The Employees. I Have Shopped At The Store Before.
Sunbury 10 The People That Worked With Us Were Friendly. I Felt Like They Were Willing To Work With Us And They Offered Good Advise.
Newark 8 I Did Not Like That The Bedding Is Located In The Back Of The Store.
Mount Vernon 9 I Like The Furniture. It Was Delivered Quickly, But It Was Delivered Late.
Mount Vernon 10 I Had Made An Error On The Sofa I Picked Out And Switched It Out For A Loveseat Which Looks Great.
Newark 8 I Am Not Sure.
Westerville 8 I Am Not Sure.
Butler 10 The Sales People Were Nice. They Were Not Pushy, They Went Out Of Their Way To Fit Our Needs.
Martinsburg 8 I Feel Their Prices Could Be A Little Lower.
Pataskala 10 The Salesman Was Very Nice. He Was Helpful. I Liked Everything In The Store.
Mount Vernon 10 It Seemed Like Everyone Was Helpful And Knowledgeable.
Fredericktown 10 They Were Friendly And They Spent Time Explaining The Products.
Heath 10 I Think The Delivery Guys Were Good And Extremely Pleasant. They Did A Good Job. They Were Polite And Helpful.
Newark 10 We Have Had A Very Nice Sales Lady And Your Store Is Nice. You Also Had What We Were Looking For.
Howard 8 We Were Happy With Our Purchase.
Mount Vernon 9 It Is A Good Home Town Store.
Newark 10 This Is The Second Time We Have Bought Furniture And It Has Been Seamless. We Like The Quality Of Their Furniture.
Howard 8 We Did Not Have A Lot Of Communication And We Did Not Receive Our Furniture On Time . We Did Not Get A Piece Of Furniture And They Did Not Inform Us And We Had To Go Back In There To Find Out What Happened.
Wednesday, June 26, 2013

Celebrate Independence Day With Connell’s

Celebrate in style this Fourth of July during Connell’s Independence Day Sale!

Take NO INTEREST for 50 Months . . .

or BIG DISCOUNTS for CASH.

RECHARGE and SAVE! Get free box springs or up to $400 off a Nuflex from Beautyrest Adjustable Foundation.

Whatever you’re looking for this Fourth of July, look no further than Connell’s. We have exceptional home furnishings at a great value, all backed by our exclusive No Oops Policy.

Tuesday, February 19, 2013

December-2012 9.6 out of 10

City Rating Comments Resolution
Newark 10 I Told The Salesperson What I Wanted And She Took Me Right Over To What I Needed.
Newark 10 We Had A Good Salesman. We Weren’t Pressured And He Didn’t Follow Us Around, But Did Follow-Up With Us From Time To Time.  He Was Very Thorough.
Newark 10 We Were Quickly Assisted. The Sales Person Helped Us Out. We Have Been Buying From Them For A While. They Have The Best Deals There.
Newark 10 Ashley Jackson, The Girl That I Worked With, Was Very, Very Helpful.  They Were Also Having A Very Good Sale.
Newark 8 I Have No Comments.
Newark 10 They Are Concerned And Informative.  I Have Purchased From Them For Years.  I Go Back Because Of The Way They Treat Me.  The Delivery Men Were Polite And Considerate.
Newark 10 Delivery Was Hassle Free.  I Called And They Were In And Out.
Conesville 8 The Store Itself Was Great. The Delivery Of The Bed Was Less Than Desirable Because It Came In Broken.  I Had To Wait For The Frame.  I Am Still Waiting For Parts And The Zipper Is Broken.  This Will Be Their Third Trip Out.
Johnstown 8 The Should Offer Free Delivery.
Danville 10 They Made It Quick, Simple And Easy.  They Showed Up On Time.
Mount Vernon 10 We Have Bought From Connell’s For Much Of Our Lives.  They Have Good Quality Furniture.
Newark 9 I Have Dealt With The Associate Before.  He Was Friendly And Personable.
Utica 10 We Have Always Bought Our Furniture At Connell’s.  The Quality And Selection Have Been Superb.
Mount Vernon 10 I Have Not Had Any Problems.
Gahanna 10 They Let Me Walk Through And Look With No Pressure.  The Delivery Men Did A Great Job.
Mount Vernon 10 We Know Larry Hawkins And Ed Connell For A Long Time.
Mount Vernon 8 I Noticed That We Didn’t Get Immediate Attention.  The People At The Counter Were Talking.  I Always Shop And Will Continue Shopping At Connell’s.
Centerburg 10 I’ve Purchased From Them Before.  I Like The Way I Can Call Them With Any Questions.  If I Need Them To Look At The Furniture, They’re Here Immediately.  They Are Very Thoughtful.
Heath 10 It Was What I Wanted And Was Delivered Quickly.
Pataskala 10 We Liked The Customer Service We Got.
Howard 10 I Got What I Needed.
Mount Vernon 10 Everything Was Taken Care Of Well.  The Salesman Was Very Knowledgeable.  However, The Mattress Smelled Like Wood.  I Figured I Would Give It A Week To See If The Smell Would Go Away.
Mount Vernon 10 We Went To Buy A Mattress And Ended Up Buying A Bedroom Set.  They Did Not Try To Sell It To Us.
Granville 10 It Went Smoothly.  They Were Helpful And The Delivery Was On Time.
Newark 10 The Products Were Good And The Salesperson Was Extremely Helpful.
Newark 9 I Walked In, Saw What I Liked, And Bought It.
Newark 10 I Was Able To Go And Find What I Wanted.
Newark 10 Julie Was Very Pleasant And Very Interested In What We Where Looking For.
Mount Vernon 9 They Had Exactly What I Wanted.  It Was In Stock And Delivered On Time.  The Sales Woman Asked The Right Questions.
Newark 10 The Salesman Made This A Great Experience.
Newark 9 Everything Went Smoothly.
Newark 10 I Shopped There Before. I Am Not Happy With The Piece I Bought.  It Is Already Scuffed Up.
Fredericktown 10 The Salesperson Was Very Helpful.  We Have Purchased Most Of Our Furniture From Them.  I Liked That I Could Try Out The Chair For Five Days And Return It If I Did Not Like It.
Newark 10 I Had Talked To Someone On The Phone And They Were There To Direct Me To The Mattress And Box Spring I Was Interested In.  The Delivery People Were Helpful.
Mount Vernon 10 I Like The Salesperson, Gregg. He Was Very Knowledgeable And Made It A Great Experience For Me.
Mount Vernon 10 Lisa Made This A Great Experience For Me.
Newark 10 The People Are Friendly, Knowledgeable And Helpful.
Zanesville 10 The Salesperson Made This A Great Experience.
Gambier 10 The Salesperson Was Very Professional And The Delivery Team Was Very Helpful.
Newark 9 The Saleslady And The Delivery Staff Made This A Great Experience.
Pataskala 10 They Were Not Pushy.  They Were Right There To Answer Questions And Give Good Directions.
Mt. Vernon 9 All The People We Dealt With Were Nice And We Are Pleased With The Product.
Gambier 10 The Staff Were Friendly, The Price Was Right, And We Know One Of The Salespeople.
Mt. Vernon 1
Pataskala 10 The Saleslady And The Delivery.
Pataskala 10 The Friendly Salespeople.
Newark 10 They Were Very Friendly And Fast. It Was A Good Experience.
Centerburg 10 We Needed Furniture And They Were In Mt. Vernon. We Dealt With Them Before And We Went Back. We Are Real Pleased.
Newark 10 The People Are Nice, Its Local, Quick And Easy.
Utica 8 I Was Disappointed In How Long It Took, From The Time We Ordered It To The Time It Was Delivered Was 2 Weeks.
Mansfield 5 One Of The Chairs Is Not Working Right.
Mount Vernon 10 They Had The Inventory And They Delivered On Time.
New Albany 10 I Could Do It All By Telephone.
Fredericktown 10 The Were Very Helpful And Answered All Of My Questions. They Had Nice Quality Merchandise And No Pressure.
Howard 10 The People That You Have Working There And It Is A Family Owned Business.
Mansfield 9 I Didn’t Have To Pay For It To Be Honest.  Ashport Paid For It.
Newark 10 They Were Very Nice And Helpful.
Fredericktown 9 We Don’t Buy That Much Furniture And Haven’t Bought Any For A Long Time.  We Try To Stay Local.  They Seem To Have More Of Our Taste And What We Want.
Marion 10 I Am Very Satisfied With My Furniture. It Fit In My Room So Nice. I Have Received Many Compliments On The Fit And Comfort.
Mount Vernon 10 We Have Used Connell’s Numerous Years In The Community.  We Really Appreciate The Time And The Attention They Give You.  The Attention That They Give To Each Customer And The Quality Of Their Product.
Utica 10 I Don’t Know.
Howard 8 I Don’t Know.
Fredericktown 8 Nothing Really.
Newark 10 It Was Delivered On Time. They Called And Gave Us A Delivery Time. It Was Good.
Mount Vernon 10 They Did What They Said They Would Do. Things Came Together Right When They Said. The Salesman Worked Very Hard And Was Very Accommodating.
Warsaw 10 We Aren’t Young And It’s Hard To Run From One Store To Another.  They Helped Us And Told Us About The Store In Mount Vernon.  When I Called, The Lady I Spoke To Made An Arrangement To Give Me The Couch And Chairs I Wanted, Without Me Making Another Trip.
Hebron 10 They Did A Really Good Job. The Delivery Was On Time And Movers Were Very Good. It Was A Good Experience All The Way Around.
Saint Louisville 10 We Found What We Liked And The People Were Friendly.  The Price Were Good.
Newark 10 The Salesperson, The Prompt Delivery And The Delivery Experience.  I Have Nothing Negative.
Heath 10 We Just Like The Furniture Quality.
Newark 7 There Is Nothing Different About It. It Is Just A Furniture Store.

 

 

November-2012 9.3 out of 10

City Rating Comments Resolution
Mount Vernon 10 We Needed To Buy A Mattress.  We Have Dealt With Connell’s Before And Larry Was There.
Fredericktown 10 I Am Happy With The Customer Service And The Furniture.
Fredericktown 10 The Customer Service Was Good.
Mount Vernon 10 They Treat Me Nicely.  My Brother Was Visiting And Interested In The Same Type Of Chair I Purchased.  Larry Went Online And Found Where He Could Purchase It Where He Lives.  I Thought Larry Went Above And Beyond.
Centerburg 10 They Were Not All Over Me And Let Me Look Around.
Utica 10 We Have Purchased From Them Before And Had Good Service.
Utica 8 I Was Disappointed That The Cushions Do Not Sit Properly On The Furniture.  The Seams Do Not Seem Square And Fit Properly.  I Have Not Had The Opportunity To Sit On The Furniture Much And Want To Wait To See If The Seams Adjust.
Johnstown 10 The Quality Of The Furniture Is Good.  The Delivery And Price Were Also Very Good.
Mount Vernon 10 Everyone Was Friendly And Nice.  The Delivery Was Good.
Howard 9 We Have Done Business Before And Everything Is Fine.
Sparta 10 We Made Our Purchase And It Was Delivered On Time.  The Delivery People Were Very Efficient And Clean.
Walhonding 10 Larry, The Associate, Was Pleasant And Helpful.  He Worked With Us To Get Us Exactly What We Needed.
Fredericktown 10 They Are Always Very Helpful And Friendly.
Centerburg 7 Overall, I Like Connells And The Products I Get From Them.  On Both Of The Last Two Purchases I Made This Year, Something Was Missing On The Delivery.
Danville 8 There Could Be A General Selection In The Store Vs. Having To Look In A Catalog.
Newark 10 I Was Just Pleased With The Whole Deal.
Heath 9 Our Salesman Was Great.
Newark 10 Everybody Is Very Friendly.
Mount Vernon 8 I Was Not There For The Delivery.  We Had Given Them The Phone Number Of The Delivery Contact Person Several Times And They Kept Calling Me.
Fredericktown 9 The Two Men Showed Me What To Do With The Bed.  And, They Were Willing To Take It Back If It Did Not Work.
Mount Vernon 10 Their “Oops Policy.”
Newark 10 Our Sales Person Was Very Helpful With Our Questions And Was Not Bothersome.
Howard 10 They Are Close To My Home.  The Staff Are Very Friendly And Helpful.  I Like What I Purchased.
Marengo 9 Lisa, The Sales Person, Made This A Great Experience.
Mount Vernon 6 I Had Some Defective Furniture And It Took A Long Time To Get It Replaced.
Fredericktown 10 They Have Tried To Be Very Accommodating And Cooperative.  I Purchased A Lift Chair And They Are Holding It For Me.  They Will Let Me Use It For A Few Days To See If It Is Comfortable.
Newark 10 The Sales Girl Was Wonderful And The Delivery Men Were Exceptional.
Mount Vernon 10 We Are Regular Customers.  The Service Was Good.
Newark 10 The Atmosphere Is Friendly.  They Are Not Pushy And The Products Are Good.
Fredericktown 10 We Love Our Leather Couches. The Staff Are Friendly And Lisa Was Helpful.
Mount Vernon 10 The Staff Are Friendly And Cooperative.
Newark 10 I Received Good Service And I Was Pleased With Their Products.
Mount Vernon 10 The Customer Service Was Good.
Bellville 10 We Had A Gift Card And The Item Was On Sale.
Granville 9 It Was Quick And Easy.
Fredericktown 8 The Only Thing I Did Not Like Was They Did Not Have Enough End Tables In The Store.
Howard 10 They Had What I Wanted And It Was An Easy Buy.
Newark 10 They Didn’t Have What I Wanted On Display.  Michael Got Out Books That Pertained To What I Liked And I Was Able To Pick Out Something Very Quickly.
Mount Vernon 9 There Is Always Someone There To Help Us And They Make Us Feel Comfortable.
Newark 9 They Had What I Wanted And The Delivery Was Prompt.
Gambier 9 I Got What I Needed.
Mount Vernon 10 They Had A Lot Of Patience With Me.
Mount Vernon 10 We Have Always Dealt With Them.  Lisa Made It And Enjoyable Experience.
Newark 9 They Gave Me A  Better Deal Than The Other Furniture I Had Just Purchased.
Howard 10 It Was Convenient And They Were Very Nice In Helping Look For What I Wanted.
Newark 8 I Am Not Sure.
Newark 1 It Took Two Months To Get Our Two Bedroom Sets. They Brought The Wrong Head Board And Dresser. We Had To Pay Extra For Their Mistake When The Correct Pieces Did Come.
Howard 9 The Customer Service Was Great.
Mount Vernon 10 I Got What I Needed And The Salesperson Was Helpful.
Howard 9 They Were Very Efficient.  I Had A Bad Knee And They Accommodated Me With A Wheelchair.
Mansfield 10 We Replaced A Mattress.  It Has Helped Me Sleep Better.
Newark 10 They Were Very Friendly And Helpful.
Howard 9 They Always Have Been Nice And Helped Me.  They Let Me Do My Own Thing And Are Not All Over Me.
Mount Vernon 8 I Think My Experience Was Just Fine.
Fredericktown 10 I Have Purchased There Before. They Always Make It Easy And Everything Arrived As Expected.
Utica 10 The Selection And The People That Work There. I Have Been There Many Times. I Have Had Multiple Experiences With Them.
Newark 9 They Helped Me As Soon As I Got Into The Store And The Delivery Was Nice.

 

 

Friday, September 28, 2012

August-2012 9.4 out of 10

City Rating Comments Resolution
Gambier 10 The Salesman Was Very Honest With Us About Our Various Questions.  He Even Told Us His Own Experience.  He Could Have Sold Us Something Expensive, But We Are Happy With What We Have.
Thornville 10 The Salesman Helped Us Out And Answered Our Questions.
Mount Vernon 10 We Try To Shop Local.
Mount Vernon 9 We Were Pleased With The Sales Person, Lisa.
Granville 10 They Were Easy To Work With, Good At Matching Prices And Have A Good Employee Base.
Newark 9 They Were Very Helpful And Understanding.  I Took Quite A Bit Of Time And They Did Not Push Me Into Anything And Were Very Helpful.
Howard 10 I Have Dealt With Them Since 1974.  They Have Always Treated Me Well And Have Done What They Said They Would Do.
Mount Vernon 9 It Was Kind Of A Seamless Experience With No Issues.
Newark 9 It Was Not A Great Experience, But I Would Shop There Again.
Saint Louisville 9 Everybody Was Very Helpful.
Centerburg 8 I Am Not Sure.
Newark 10 We Had A Good Salesman.  Everything Came At The Times Promised.
GAMBIER 8 I Am Not Sure.
HEBRON 9 They Were Very Helpful.
Granville 10 The Salesman.
Newark 9 The Furniture Is Very Nice And Comfortable.  The Shopping Experience Was Very Nice.
MOUNT VERNON 10 The Sales Person Was Incredibly Helpful.
PATASKALA 10 We Have Purchased From Them Before.  It Was Easy.
HEATH 10 They Were Prompt And Precise On The Delivery And Did Everything They Said.
CENTERBURG 10 They Were Knowledgeable.  The Delivery And Setup Were Good.
MOUNT VERNON 7 I Was Not Greeted And The Experience Was Not That Great. More Help Would Be Better. I Was On My Own For A 1/2 Hour.
MOUNT VERNON 10 They Treated Us Very Well.
NEWARK 8 They Had Good Products And Plenty Of It.
HEATH 10 I Am Satisfied With My Furniture.
Howard 10 I Just Like The Assortment Of Furniture, And The Delivery.
Newark 10 They Are The Only Furniture Store In Newark.
Newark 10 The Person That Waited On Us Knew What He Was Doing.
Newark 10 They Were Just Great From Start To Finish, The Delivery Men And Everything.
MOUNT VERNON 9 I Had Surgery And Needed Something That Would Be Comfortable And Go Up And Down.
It Just Was Handled Perfectly From Start To Delivery. 10 It Just Was Handled Perfectly From Start To Delivery.
HEATH 10 I Like The Warranty For The Furniture We Got For The Kids, The Follow Up, And The Fact They Stand Behind Their Products, And Being Very Timely.
Mount Vernon 8 I Do Not Know That There Is Anything That You Could Improve.
Newark 10 It Was Real Nice, Delivery Was Fine, And It Is Close To Home.
Monday, October 29, 2012

September-2012 9.6 out of 10

City Rating Comments Resolution
Mount Vernon 10 I Had An Issue With The Bed Being Defective. It Is Going To Be Replaced And The Mattress Is Being Exchanged. Their Policy Is That If I Don’t Like What I Purchased, I Can Return It.
Newark 10 The Service At The Store Was Good And They Paid Prompt Attention To Any Problems.
Butler 10 The Salesgirl Was Helpful.
Mount Vernon 10 They Have Always Treated Us Very Well And Have Been Very Helpful With Any Questions We Asked.  Everything Has Always Been As Advertised.
Newark 10 I Am A Repeat Customer.
Johnstown 10 They Did What They Said They Would Do.
Mount Vernon 10 I Like The Quality Of The Mattress And The Delivery People Were Polite And Neat. They Were Careful About Going Through The House. The Saleslady Was Helpful And We Have Always Been Happy With Our Purchases.
Mount Vernon 10 They Are Always Willing To Meet My Needs And Put Me First.
Newark 10 They Treated Us Good At The Store And The Delivery Was Good.
Centerburg 10 The Price, Selection And Salesperson Made This A Great Experience.
Newark 10 We Have Bought From Them Previously And Have Received Good Customer Service.
Howard 10 We Have Never Had Any Issues, Problems Or Mess Ups.
Mount Vernon 10 The Saleswoman We Dealt With Made This A Great Experience.
Johnstown 10 I Like The Furniture.  The Saleswoman Was Nice And The Delivery Men Did A Good Job.
Saint Louisville 10 Everybody Is Nice And I Always Go Back.  I Had A Price And They Matched It From Another Store.
Mount Vernon 10 We Know The Salesman And He Was Very Good At Showing Us Around And Helped In Making A Choice.  The Selection Was Outstanding.
Mount Vernon 10 Everything I Have Ever Done With Connell’s Has Been Fabulous.  They Go Above And Beyond.  The Delivery Men Were Courteous And In And Out Quickly.
Newark 9 Our First Couch Did Not Fit And They Got Us Another One. We Are Very Happy With It.
Mount Vernon 10 The Sales Lady, Lisa, And I Enjoy Going In To The Store.
Heath 9 The People Are Really Friendly, Helpful, And The Delivery Guys Were Really Nice As Well And Were Careful Not To Mess Anything Up.
Mount Vernon 9 Everybody There Is So Nice, And They Have A Good Selection.
Newark 10 I Had A Nice Lady That Waited On Me, I Had A Really Good Experience.
Danville 10 Everybody Was So Friendly, Great Delivery Guy, Great Sales Person, Everything Went Smooth.
Mount Vernon 9 I Thought Jacob, The Clerk Salesman, As Well As The Deliveries Were On Time And It Looked Ok.
Howard 5
Mount Vernon 10 Not Having To Work With Ed. Ha, Ha. We Always Have A Good Experience In Working With Them.
Newark 10 The People There Are Very Friendly, Their Merchandise Is Quality And That’s Where We Bought All Of Our Stuff.
Gambier 10 The Comfort Of The Product.
Mount Vernon 10 The Salesperson, Lisa Payne. She’s Great. We’ve Gone There Ever Since We’ve Been Married To Buy Furniture. We Wouldn’t Go Anywhere Else. We’ve Taken A Lot Of People.
Gambier 10 We’ve Got Furniture For Years. They’ve Always Been So Helpful, Nice, And Accommodating.
DANVILLE 10 The Sales person was amazing
DANVILLE 10 I Have Always Purchased From The Store. I Have Been Extremely Pleased With Everything I Have Purchased From Them.
JOHNSTOWN 8 My Experience Was Okay.
MOUNT VERNON 10 I Like The People There.
NEWARK 10 We’ve Got Furniture For Years. They’ve Always Been So Helpful, Nice, And Accommodating. They Appreciated The Ease Of Working With Our Saleswoman. She Was Not Pushy.
NEWARK 10 The Sales Experience Was Really Good, The Delivery Was Timely And The Availability Of The Item Was Very Good.
FREDERICKTOWN 8 Everyone Was Very Nice. They Were Very Polite And They Tried To Accommodate Us On The Delivery Date.
UTICA 10 We Have Purchased From Them For Several Years Now.
MOUNT VERNON 10 I Was Pleased With The Service We Received And The Delivery.
DANVILLE 10 The Woman Who Assisted Me Was Very Helpful. I Got What I Was Hoping To Get And I Wasn’t Pressured In Any Way.
DANVILLE 10 The Salesman Was Very Nice. I Was Really Impressed That He Stayed After Hours. It Was Time For Him To Close And Stayed.
UTICA 10 I Knew What I Wanted And They Had What I Was Looking For.
NEWARK 8 I Would Like Them To Reduce The Cost.
NEWARK 10 We Were Happy With Julie, The Salesperson.
Mount Vernon 10 They Were Very Easy To Work With. The Product Arrived In A Reasonable Amount Of Time. They Useful Info, Etc.
Howard 8 They Did A Great Job. Nobody’s Perfect. There’s Always Room For Improvement.
Newark 8 I Think They’re Pretty Good As It Is. I Had To Do Some Research For Price Matching. I Think They Could Do That Themselves.
Centerburg 9 Everybody Was Really. They Were Helpful. They Came In The Time They Said They Would. Nice People.
Utica 10 We’ve Always Had A Great Experience With Cf. We’ve Bought All Your Furniture From The Last 15 Years, Etc.
Mount Vernon 7 Customer Service At The Store And Also In Regards To The Delivery For The Furniture.
Howard 10 We Went In And We Had Found What We Wanted Over At Sugarcreek. We Told Them That This Is The Price, And They Said If We Could Verify Then That Was The Price.
Newark 10 They Always Have What I Need. They Always Handle Any Problems.
Walhonding 9 Good Service. Good Sales Rep. Great Delivery. Good Deals.
Howard 9
Utica 10 The Friendly Atmosphere. The Help We Got. Really Nice Experience.
Mount Vernon 10 Lisa
Coshocton 10 The Salesperson Was Very Friendly And Helpful And The Delivery People Were Really Careful And I Can’t Complain About Anything.
Newark 10 When They Told Me It Would Be On Time I Was Not Sure That They Did Not Ship Through Newark Store. It Never Came And I Called My Sales Rep  Noah And Was Told I Would Take Care Of It.  I Got The What I Needed At The Newark Store. Love Guarantee, No Problem.
Tuesday, December 11, 2012

October-2012 9.6 out of 10

City Rating Comments Resolution
Centerburg 9 There Was No Pressure.
Mount Vernon 10 We’ve Dealt With Them Before. Lisa A Neighbor, And She Waited On Us. We’ve Always Been Treated Very Well.
Centerburg 9 Just A Friendly Place. The Sales People Were All Good.
Fredericktown 6
Mount Vernon 10 They Had What We Wanted Locally And We Did Not Have To Go Out Of Town.
Mount Vernon 8 I Was Satisfied.
Gambier 10 We Bought A Mattress With A 30-Day Guarantee.  We Were Not Happy And They Were Superb About Allowing Us To Exchange It.
Mount Vernon 10 I Love This Chair.
Mount Vernon 10 They Had The Furniture We Liked.
Mount Vernon 8 I Had A Little Difficulty With The Delivery Process.
Newark 10 It Was Convenient.  The Staff Were Helpful.  It Was Already Put Together, Came In And Put It Where I Wanted It.
Hebron 10 I Am Not Sure.
Centerburg 10 Lisa, The Salesperson, Made It A Great Experience.
Mount Vernon 10 They Were Very Accommodating.
Mount Vernon 10 They Had Exactly What I Needed.
Howard 10 I Got The Mattress Quickly.  The Delivery Time Was Accurate.
Newark 8 We Are Fine Until Delivery. It Was Not Convenient. We Had To Take Off Time From Work.
Newark 10 They Were Really Good With Waiting On Us And Taking Time With Us. We Appreciated It. Danielle Waited On Us And We Really Liked Her.
Mount Vernon 10 I Have Always Bought There. I Like Shopping There. Friendly And Helpful.
Newark 10 Every Time Here It Is Easy And Flawless.
Newark 10 Danielle. She Is Awesome. She Went Way Above And Beyond To Help Me Pick A Couch Out. She Was Patient And Kind.
Marysville 10 They Had The Best Prices, And The Customer Service Was Great,
Mount Vernon 10 The Friendliness, The Man That Delivered Our Furniture Was First Class For Sure.
Newark 6 I Called, And They Did Not Call Me Back Regarding Delivery And Paying. I Kept Calling And Getting The Run Around With Her Telling Me She Was With A Customer Every Time  I Called.
Mount Vernon 10 They Treated Me Right.
Newark 10 The Salesperson Was Really Good.  She Let Us Know About The Savings That Was Available To Us.  Delivery Was Right On The Nose And Everyone Was Professional.
Mount Vernon 10 I Was Satisfied With Everything.
Glenford 10 It Was A Great Experience Because Of The Salesperson And The Overall Congeniality Of The Staff.  It Was Easy To Find Things.
Fredericktown 10 I Am Really Happy With The Furniture.  I Like The Five-Day Trial Period.  We Really Liked The Upholstery Warranty They Offer.
Howard 8 The Only Thing I Didn’t Like Was Having To Pay The Delivery Charge.
Johnston 10 I Bought A Few Months Ago And Paid Off My Last Purchase.  I Was Satisfied With What I Got.  I Have Shopped There Three Times Now.
Mount Vernon 10 It Was An Overall Pleasant Experience.
Danville 10 They Were Very Helpful, But Not High Pressure.  They Allowed Us To Walk Around.  When We Made A Decision, They Very Friendly And Helpful.
Mount Vernon 10 We Got A Good Price For Good Merchandise.  The Service Is Good.
Heath 10 The Staff Were Wonderful.  They Were Very Accommodating.
Thornville 10 Everybody Was Very Friendly And Helpful.  The Delivery Was Timely.
Itica 8 I Am Not Sure.
Howard 10 Everything Went Smoothly And I Did Not Have Any Problems.
Newark 10 The Associate Who Waited On Me Was Very Pleasant.  He Wasn’t Pushy.  He Answered My Questions, Rang Up My Sale And Did Everything Very Professionally.
Mount Vernon 10 Lisa Was Really Nice And Took The Time To Explain.  She Did Not Try To Talk Me Out Of Anything, But  Explained What Was More Durable And Would Last Longer.
Sugarcreek 10 We Have Bought From Them Before And Are Good Friends With One Of The Saleswomen.  She Is Such A Good Salesperson.  The Prices Are Good And There Is A Lot Of Selection.
Mount Vernon 8 Lower The Prices Of Their Furniture.
Mount Vernon 8 We Had A Great Experience.
Mount Vernon 10 They Were Having A Sale.  The Delivery People Were Very Polite And Knowledgeable.  The Saleswoman Who Helped Me Was Great.  The Whole Experience Was Very Positive.
Fredericktown 10 They’re Friendly And Helpful.
Newark 3 I Asked To Talk To The Store Manager And They Would Not Even Give Me His Name. Staff Member Noah Was Very Nice And Did Everything I Asked, But One Woman Was Not Helpful At All And Said The Manager Would Not Call Me.
Mount Vernon 10 It Is Always A Great Experience.
Mount Vernon 10 I Got What I Wanted And It Was Delivered In A Timely Fashion.  Everyone Greeted Me Well When I Was There.
Danville 9 They’re A Hometown Store.  I’ve Dealt With Them For Years.
Gambier 10 Alison And Lisa Were Very Nice.  When It Was Delivered, We Decided It Was Not What We Wanted.  They Were Very Nice And Exchanged It.  The Staff Is Very Helpful.  They Did Not Have Any Clocks On Display.
Mount Vernon 10 The Staff Are Extremely Knowledgeable, Patient And Helpful.
Howard 10 We Got The Chair Sooner Then Expected.  Lisa Helped Us A Lot.
Warsaw 10 The Friendly Sales Woman Made It A Great Experience.
Newark 10 We’ve Used Them In The Past.  I Went To School With The Brothers.
Howard 10 The Staff Were Friendly And Helpful.  They Answered My Questions.
Newark 10 The Sales People, Having What I Wanted.
Utica 9 We Were Able To Get Our Questions Answered And Were Able To Get Things Delivered Quickly And With Flexibility To Our Schedule.
Newark 10 Not High Pressure People, Delivery Was In And Out Quickly, Everything Was Good
Mount Vernon 10 I Got A New Mattress And My Back Does Not Hurt Anymore
Mount Vernon 10 I Like When You Go To A Store And You Walk In And People Let You Walk Around Before They Approach You. It Was A Nice Guy That Took Care Of Me.
Gambier 10 The Prices, Good Financing, The Sale For What We Got,
Zanesville 8 I Had Some Trouble With The Furniture Manufacturer. Stay In Better Contact With The Manufacturer..
Granville 10 Have Dealt With Connell’s, Like The Quality Of The Furniture Friendly
Newark 10 The Sales Person Was Friendly, Helpful, And The Delivery And Set Up Was Great, A Pleasure.
Sunbury 10 They Knew Exactly What I Wanted. They Had Lots Of Magazines And Brochures To Choose From.
Zanesville 9 They Had What I Wanted.
Newark 10 This Is The Third Or Fourth Purchase I Have Made. They Are Courteous And They Answer My Questions.
Newark 10 The People That Work There.
Mount Vernon 10 I Liked Lisa Payne And The Other People Who Were Involved.
Frazeysburg 10 I Have Been Looking Around. When I Went In, I Found What I Wanted And The Salesperson Was Really Good.  I Had Been Looking Around For A Couple Of Months, Knew What I Wanted And Finally Found It.
Fredericktown 10 The Salesperson Was Nice And Helpful.
Newark 10 Julie Made It A Great Experience.
Mount Vernon 10 They Were Friendly, The Store Is Local And The Service Was Great.
Newark 10 They Were Very Polite And Courteous. They Got Me What I Wanted And It Came Fast Enough.
Heath 10 The Salesgirl Was Really Nice And Helpful.
Heath 10 I Found What I Wanted.
Mount Vernon 10 Staff And Selection.
Saint Louisville 9 We Were Able To Find What We Wanted At The Price We Wanted To Pay.
Granville 10 The Service We Got. I Bought It On … And Delivery On Tuesday From 3 Different Locations. Julie Was Very Helpful.
Newark 10 She Was Really Nice. I Bought A Set And Did Not Like The Couch So I Took It Back And Got Another One. Very Comfortable And Low Key. No Pressure.
Newark 10 They Were Helpful And The Delivery Guys Were Good.
Sunday, May 1, 2011

April 2011 – Rating 9.3 out of 10

City Rating Customer Comments Resolution
BALTIMORE 10 I Thought The Staff Was Very Friendly.
BRINKHAVEN 10 I Love Our Table And Chairs.  The Only Negative Issue Is That A Corner Booth For Our Table Did Not Come In. We Waited Two Weeks And I Had To Go To The Store To Pick Up The Corner Booth. Date of Sale 03/24-Date of delivery 04/07-customer was quoted 15 day arrival, corner bench was received same day delivery, delivery truck was gone prior to recieving truck coming in! customer did pick up bench dame day of delivery.
BUTLER 10 I Have Been A Customer For Many Years And This Is Just The Place We Go. They Have Good, Reliable Service And We Are Happy With The Product.
BUTLER 10 I’m A  Long Time Customer. The Staff Is Very Informative And Helpful.
BUTLER 10 Steve Carpenter Is The Reason We Keep Going Back. We Are Very Impressed With Him.
CENTERBURG 10 They Way That We Were Treated.
CENTERBURG 9 Everything Was Delivered At The Time Expected.
DANVILLE 10 I Like The Furniture I Purchased.
FREDERICKTOWN 10 Lisa Was Awesome Handling The Difficulty Getting Our Over Due Product In.
FREDERICKTOWN 10 The Furniture Is Just Wonderful And The Salesman Was Very Easy To Work.
FREDERICKTOWN 8 I Ordered A Mattress And Box Spring Set. I Found Out That They Did Not Have The Box Spring. The Mattress Was Delivered With Another Box Spring That Was Later Changed For The Correct One, So I Had To Go Through Two Deliveries. Date of sale 03/24-Date of 1st delivery 03/29, Oops! Salesperson ordered incorrect boxspring, but allowed the customer to use until correct one came in! Date of 2nd & final delivery 04/08.
GAHANNA 6  Date of Sale 04/01 – Date of Delivery 04/11… NO notes to indicate any issues.
GRANVILLE 8 Nothing
GRANVILLE 7 Be Open On Sunday.
GRANVILLE 4 Due To Something Not Being Right With The Bed. I Need Someone To Come Out Or Exchange It Because Of My Back. This Was Not The One I Tested In Store. Date of Sale 03/11 – Date of Delivery 03/22, Simmons Service warranty issues.. ALL Completed now.
HEATH 10 Mike Frame, The Salesman And Furniture Arrived Sooner Than Expected.
HEATH 9 The Good Selection.
HEATH 8 I Think The Store Should Have More Products In Stock.
HOWARD 10 The Salesman Was Very Helpful And Nice. I Thought The Delivery Staff Was Great.
HOWARD 10 We’ve Dealt With Them A Number Of Years And Are Familiar With Them.
HOWARD 9 I Like The Store And I Was Happy With The Delivery.
HOWARD 8 Previous Purchases Were Not Up To Par. The Staff And Delivery People Are Super.
HOWARD 8 Inspect The Products Before The Delivery. Date of Sale 03/28-Date of Delivery 03/31- We exchanged a boxspring that Delivery crew damaged on delivery! Oops! Exchange was completed 04/07.
JOHNSTOWN 10 Dealing With The Sales Representative And The Delivery Went Well Too.
MANSFIELD 9 The Salesman Was Helpful, No Pressure And The Delivery Men As Well.
MARTINS FERRY 10 I Ordered A Sofa That Was Not Constructed Well So They Gave Me All My Money Back To Make Another Purchase.
MOUNT GILEAD 10 This Is The Second Purchased We Have Made From The Store. It’s A Good Product.
MOUNT VERNON 10 The Staff Is Nice And They Are Friendly.
MOUNT VERNON 10 We Have Been Customers Of The Store For A Long Time, So We Are Familiar With The Staff.
MOUNT VERNON 10 The Staff Was Extremely Nice.
MOUNT VERNON 10 My Sales Person, Lisa Made This Such A Great Experience.
MOUNT VERNON 10 Lisa Was Very Helpful.  I Like The Bed.
MOUNT VERNON 10 I Like That The Store Is In My Home Town.  I Like The People That Work In The Store.
MOUNT VERNON 10 The Staff Is Very Patient And Knowledgeable.
MOUNT VERNON 10 We Found What We Were Looking For And Their Service Was Good.
MOUNT VERNON 10 I Really Needed A New Chair So  My Son-In-Law Purchased It.
MOUNT VERNON 10 I Like The Sales Staff. I Have Shopped At The Store Before And I Appreciate Dealing With The Same People. They Always Assist Me.
MOUNT VERNON 10 They Did Exactly What I Asked.
MOUNT VERNON 10 The Store Had What I Wanted And The Salesperson Was Very Helpful.
MOUNT VERNON 10 They Have A Nice Store.  Ashley Was Very Nice And Helpful.
MOUNT VERNON 10 I Know The Staff And They Treated Me Well.
MOUNT VERNON 10 The Quality Of The Furniture.
MOUNT VERNON 10 The Salespeople Are Nice And I Like Their Furniture.
MOUNT VERNON 10 The Staff’s Always Been Very Helpful With Good Follow-Up.
MOUNT VERNON 5 Date of Sale 03/30 – Date of Delivery 04/09, Customer decided to pick up, we refunded delivery charge. NO notes to indicate any issues.
NASHPORT 10 I Appreciated That We Were Not Pressured To Make A Purchase. They Gave Us Different Options.
NEW ALBANY 10 From Start To Finish We Like Working With Larry. The Delivery Went Well And We Like The Product.
NEWARK 10 They Were Easy To Work With And The Sales Lady Helped Us Out A Lot.
NEWARK 10 The Service Was Excellent. The Staff Was Polite And The Delivery Was On Time.
NEWARK 10 Everyone We Have Spoken To Has Been Great And The Furniture Is Great As Well.
NEWARK 10 The Staff Accommodated Me Regarding The Delivery. The Service Was Excellent.
NEWARK 10 I Like The Store. There Was A Mix-Up On The Delivery But It Has Been Resolved.
NEWARK 10 I Have Made Purchases From The Store Before.  I Have Always Been Treated Well.
NEWARK 10 I Received Good Service And The Staff Was Very Helpful.
NEWARK 10 Everybody There Was Very Helpful.  Staff Member Jodell Was Very Patient And She Was Terrific To Work With.
NEWARK 10 The Sales Lady, Ashley And The Table I Purchased.
NEWARK 9 They Were Patient.
NEWARK 8 The Sales Lady Told Me The Chair Warranty Was Longer Than The Paperwork.
NEWARK 8 I Had To Reorder Because They Did Not Pay Attention.  I Would Like More Attention To Details The First Time.  Date of Sale 03/05-date of Delivery 04/14-customer quoted 45 day arrival & was communicated to during this time with updated shipping info.
NEWARK 8 I Think They Could Communicate Better. Date of Sale 03/05-Date of Partial Delivery 03/31, Living Room Suit did not make it in time for delivery 03/31-Customer picked up 04/07,
NEWARK 7 Lower The Prices.
PATASKALA 10 They Are A Small Company And The Quality Of The Furnishings.
ST. LOUISVILLE 10 I Always Have A Great Experience With Steve Carpenter.
UTICA 7 It Took Three Weeks To Receive My Furniture. Date Of Sales 03/11-Date of Delivery 04/05, Customer was quoted 30 Day arrival & was communicated to within this time to inform of status.
Sunday, June 5, 2011

May 2011 – Rating 9.5 out of 10

ALEXANDRIA 10 Everyone Was Very Helpful And The Price Was Right.
DANVILLE 10
FRAZEYSBURG 10
FREDERICKTOWN 1 The Delivery Of The Bed And The Illness I Got After Sleeping In It – I Can’t Sleep In The Bed. Follow up was done day after delivery & everything was great with bedding, customer did want to return pillow & we explained to her bedding & pillows were non-returnable.
GRANVILLE 10 The Price And The Nice Staff.
HEATH 8 I Asked If They Would Take My Two Year Old Chair For A Trade In And Was Told No. Then I Heard On Radio That They Do Take Trades
HEATH 8 Quicker Delivery Time. We Had To Wait Well Over One Month, But Some Items Were Ordered As Well. Date of Sale 03/26-Date of Delivery 04/27! Customer was quoted 30 day arrival.
HOWARD 10 We Were Able To Switch Out A Bad Mattress For The Second Time. Manufacturer warranty! Replacement completed
HOWARD 10 I’m A Long Time Customer And I Like The Quality Of The Furniture.
HOWARD 10 I Purchased What I Needed And It Did Not Take Long To Get It.
HOWARD 10 Every One Was Extremely Lovely And I Liked The Peanut Brittle. I Liked The No Oops Policy And The Fact That They Called Me.
JOHNSTOWN 10 They Have Always Treated Us Great.
MARTINSBURG 9 The Nice Respectful People Helped Me Pick Out A Couch.
MOUNT VERNON 10 Well We Love Our Furniture And Larry, He’s Great. He Is The Reason We Go There.
MOUNT VERNON 10 I Just Like The Store.
MOUNT VERNON 10 The Sales People And Delivery People Were Helpful.
MOUNT VERNON 10 We Usually Get What We Want And The Delivery Is Timely.
MOUNT VERNON 10 I Have Dealt With Them All My Life, They Are Very Friendly And Business Like.
MOUNT VERNON 10 I Dont Know, It Just Worked Out Well For Us.
MOUNT VERNON 10 I Have Always Purchased From Connells And Have Been Satisfied.
MOUNT VERNON 10 I’ve Been Dealing With Connell’s For Years. I Know The Family And I Trust Them. That’s Just Where I Go For Furniture.
MOUNT VERNON 10 Their Cooperation With What I Needed.
MOUNT VERNON 10 Customer Service & Attention To Detail.
MOUNT VERNON 10 Steve Treated Us Right When We Went In To Purchase A Mattress.
MOUNT VERNON 10 The Friendliness. The Sales Person Was Knowledgeable.
MOUNT VERNON 10 I Like The Things I Got.
MOUNT VERNON 10 The Store Did Everything That Was Promised.
MOUNT VERNON 10 I Have Been Going Been Going To The Store For Years And Always Have A Good Experience.
MOUNT VERNON 10 The Nice Sales Person And They Have A Good Return Policy.
MOUNT VERNON 10 We Have Always Done Our Shopping There.
MOUNT VERNON 10 We Have Dealt With Connell’s For Years, And They Have Always Been Satisfactory.
MOUNT VERNON 7 I Wasn’t Very Happy With The Time Frame That I Received My Bed. Date of Sale 03/24-Date of Delivery 05/13, OUR FAULT! Salesperson wrote king bed up & should have been queen bed! Oops!
NEWARK 10 Everything Arrived Early
NEWARK 10 We Got There About 2 Minutes Before They Were Closing. They Helped Us Right Away, Delivered It In A Few Days. They Also Took Out Old Chair And Gave Us Money For It Which Was What We Wanted. It Was A Good Experience.
NEWARK 10 They Were On Time With The Delivery And Did Everything They Said They Would Do.
NEWARK 10 It’s Good Recliner And I Like It.
NEWARK 10 They Had What We Wanted And I’m Perfectly Happy With It. The People Are Very Nice.
NEWARK 8 Most Of The Furniture Had To Be Replaced, And No One Called To Let Me Know Our Other Furniture Was In The Warehouse Waiting To Be Delivered. Customer was unhappy with 3 pcs of furniture due to fineline scratches! All 3 were replaced.
NEWARK 8 It Took Seven Instead Of The Expected Four Weeks To Receive The Order. Date of Sale 03/05-Date of Delivery 04/26, customer was quoted 30 day arrival & was notified several times of the delay in shipping from manufacturer.
UTICA 10 I Have Shopped There For Years. I’m Treated Well And I Like The Quality Of The Furniture.
UTICA 10 I Wanted It, I Liked It And I Bought It.
WALHONDING 10 I Have Always Been Satisfied.
Tuesday, March 1, 2011

February 2011 – Rating 9.25 out of 10

City Rating Customer Comments Resolution
BELLVILLE 10 I Appreciated The Information Lisa Provided And Her Pleasantness.
CENTERBURG 10 The Sales Lady, Ashley Was Very Good As Well As The  Couch I Purchased.
COLUMBUS 8 It Took A Little Longer For The Delivery, I Had To Call. Date of sale 01/03-date of delivery 01/24-online sale! Quoted 15 day arrival.
DANVILLE 10 The Staff Communicated With Me And The Delivery Men Were Polite And Timely.
Frazeysburg 8 I Think The Store Should Have More Of A Selection In The Bed Area.
FREDERICKTOWN 10 We Won Money To Spend There.
FREDERICKTOWN 10 The Store Had What I Was Looking To Purchase.
FREDERICKTOWN 6
FREDERICKTOWN 2 I Would Like To Talk About The Service. Date of sale 12/20, date of delivery 01/20, customer changed mind & wanted different chair, after the 5 days Oops! We allowed her to reselect, new chair delivered & other picked up 02/09.
GAMBIER 10 They Were Very Courteous And Prompt.
GAMBIER 10 The Good Price, The Nice People, The Delivery And The Follow-Up Made This Such A Great Experience.
GAMBIER 9 I Like Having The New Furniture And I Enjoyed Browsing In The Store.
HEATH 9 I Was Happy With The Price And The Personality Of The Saleswoman Who Assisted Us.
HOWARD 10 I Appreciated The Friendly People That Work For The Store And Their Good Selection.
HOWARD 9 I Was Happy With The Very Nice, Knowledgeable Service Person And The Very Courteous Delivery Staff.
JOHNSTOWN 10 I Was Able To Find What I Wanted In Less Than Ten Minutes.
JOHNSTOWN 10 We Had No Pressure From The Gentleman, Which Is What We Like.
MOUNT VERNON 10 A Good Salesman, Good Service And Follow -Up.
MOUNT VERNON 10 They Were Very Helpful.
MOUNT VERNON 10 The Service And The Quality Of The Product.  Lisa Is The Person I Deal With.
MOUNT VERNON 10 The Staff’s Very Friendly And Willing To Help Their Customers.
MOUNT VERNON 10 The Service Is Excellent.
MOUNT VERNON 10 The Customer Service Was Great. The Purchase Came On Time.
MOUNT VERNON 10 The Sales Woman Was Very Informative.
MOUNT VERNON 10 I Appreciated The Friendly, Helpful Staff.
MOUNT VERNON 10 We Shopped Around But Found The Chair There.
MOUNT VERNON 10 We Have Dealt With Them For Years And Have Never Had Problems.
MOUNT VERNON 10 I Liked The Professionalism Of The Delivery Staff. They Made Sure No Dirt Was Tracked In. My Only Disappointment Was How Long It Took For The Item To Arrive.
MOUNT VERNON 10 The Staff Knows Us. They Are Always Accommodating. The  Delivery Was Good And They Worked With Our Schedule.
MOUNT VERNON 10 I Was Happy With The Salesmen And The Delivery.
MOUNT VERNON 10 They Have Given Me Exactly What I Asked For And The Service Was Above And Beyond What I Anticipated.
MOUNT VERNON 10 I Always Know That They Are Going To Meet The Needs.
MOUNT VERNON 10 The Sales Girl Was Really Good, And I Like Their Furniture.
MOUNT VERNON 10 I Think The Staff Is Really Cooperative.  They Bent Over Backwards To Find What We Needed.
MOUNT VERNON 9 I Did Not Have Any Trouble, They Did What They Said And They Got The Item To Me.
MOUNT VERNON 9 Steve, The Salesman, Works With Us Very Well And Is Honest.
MOUNT VERNON 8 It Was An Experience.
MOUNT VERNON 1 I Would Like Someone To Tell Me What The Status Is With The Replacement. Date of sale 01/13-date of delivery 02/03, customer quoted 45 day arrival. Back panel was damaged & new ordered & completed on 03/01.
NASHPORT 10 I Knew My Salesperson.
NEW ALBANY 8 There Was A Little Problem With The Pricing. I Ended Up Paying More Than Quoted. Misquoted pricing & customer was notified, split difference in price discrepancy.
NEWARK 10 Larry Is Nice.
NEWARK 10 I Think They Are Easy To Work With.  I Have Known The Family Over Thirty Years.
NEWARK 10 I Thought The Salesman Was Great And Our Delivery Experience Was Very Pleasant.
NEWARK 10 The Staff Was Very Kind And Accommodating.
NEWARK 10 The Salesman Was Helpful And Nice. The Delivery Was Way Above Average.
NEWARK 10 The Previous Issue We Had With The Order Was Taken Care Of.
NEWARK 10 I Have Dealt With Connells For Years. They Treat Me Well So I Continue To Go Back.
NEWARK 10 Everyone, Including The Delivery Men Are Very Courteous And Leslie Was Awesome.
NEWARK 9 Everybody Was Very Friendly And Helped Us.
NEWARK 8 Nothing. It Was A Very Good Experience And The Sales Staff Are Not Pushy.
NEWARK 8 The Delivery Was A Little Late.
NEWARK 8 I Think They Should Improve On Their Time Frame. It Took A Couple Months To Receive My Furniture. Date of Sale 11/13-Date of Delivery 1/27-quoted 30 day arrival, communicated several times w/ customer regarding delay @ factory.
NEWARK 8 There Is Nothing.
PATASKALA 10 My Daughter Shopped At The Store Previously. The Delivery Was Good And Nice.
URBANA 10 The Salesman, Steve Was Very Kind.
UTICA 10 We Have Always Had A Great Experience.
UTICA 10 The Store Did What We Wanted Done.
Friday, April 1, 2011

March 2011 – Rating 9.49 out of 19

ALEXANDRIA 7 The Chair Ordered Came In The Wrong Color. This Has Been Resolved. Date of sale 03/04-date of 1st delivery 03/10, discovered salesperson entered wrong fabric, corrected & re-delivered 03/17, refunded delivery charge for inconvenience.
BUTLER 10 Ashley Was Very Helpful.
BUTLER 10 The Salesperson Was Very Helpful And Assisted Us In Finding The Right Mattress. We Were Not Pressured And Came Back To Make The Purchase.
BUTLER 10 It Was Easy And Hassle Free.
CENTERBURG 10 The Staff Is Very Helpful. I Have Always Been Pleased With Them. They Are Very Easy To Work With.
CENTERBURG 10 When We Walked In The Door We Were Asked If We Needed Help. The Staff Was Available When We Were Ready.
CENTERBURG 10 We Have Always Had A Good Overall Experience. The Only Improvement To Be Made Is That The Delivery Staff Need Some Kind Of Shoe Cover. We Were Left With Dirt Smudges On The Carpet The Mattress And The Stairs.
CENTERBURG 10 I Thought They Were Really Helpful.
CENTERBURG 10 They Were Honest, Upfront, And Friendly.
CENTERBURG 10 Friendly Customer Service As Well As Good Recommendations.
CENTERBURG 8 I Had To Wait For The Purchase To Be Ordered. date of sale 02/19, date of delivery 02/28, reg box would not fit in home, needed to order split queen boxes, delivery complete 03/09.
COLUMBUS 10 We Have Been Going To Connells For Five Years And They Are Terrific.
DANVILLE 10 My Salesman Made This A Great Experience.
DANVILLE 10 I’ve Been A Connells Customer For A Long Time.  I Like The Furniture And The Staff,  Including Julie.
DANVILLE 6 I Had To Pay For The Item Up-Front. It Arrived Sooner Than Expected, But I Was Not Comfortable With Their Pre-Payment Policy.
FREDERICKTOWN 10 The Lady That Helped Us, The Timely Delivery, And I’m Happy With The Chair.
FREDERICKTOWN 10 I’ve Known Connells And Steve Carpenter For Years. I  Always Purchase From There.
FREDERICKTOWN 10 The Staff Was Very Friendly.
FREDERICKTOWN 10 They Are Easy To Work With. The Item Was Not In Stock When I Went To Pick It Up So The Store Delivered Free Of Charge.
FREDERICKTOWN 10 I’ve Shopped With Them Before And The Experience Was The Same.
FREDERICKTOWN 10 I Had A Fabulous Sales Lady. I Have Purchased From Them Since The Eighties. They Are Always Very Nice And Professional.
FREDERICKTOWN 9 The Service Is Always Good.
FREDERICKTOWN 9 I Am A Long Time Customer.
FREDERICKTOWN 5
GAHANNA 9 They Were Very Nice To Me.
GALENA 10 The Staff Let Me Look Around And After I Made Up My Mind They Helped Me.
GAMBIER 10 We Like What We Purchased And The Delivery Was Timely.
GAMBIER 10 The Sales Associate, She Was Awesome.
GAMBIER 10 The Delivery Staff Was Wonderful.
GAMBIER 10 The General Excellent Service. Everything Was Smooth And Professional.
GLENMONT 10 Our Helpful Sales Lady.
GRANVILLE 10 It’s Easy To Shop At The Store. The Delivery Men Were Nice, All Around Good Experience.
GRANVILLE 10 We Like The Sales And Delivery Staff.  Everything Was Fantastic.
HEATH 10 Leslie Provided Wonderful Customer Service.
HEATH 10 I Liked The Salespeople.
HEATH 10 The Sales Lady Was Extremely Professional, Knowledgeable, And Stayed After Hours To Make The Deal. It Was Because Of Her That We Purchased From This Location.
HEATH 9 We Were Greeted Right Away And Had A Good Experience.
HEBRON 10 They Were Courteous And The Delivery Was Prompt.
HOWARD 10 The Staff Was Friendly And They Gave Us Space To Look Around.
HOWARD 10 I Have Dealt With The Store Before. They Didn’t Rush Me To Make A Decision. The Delivery Went Well.
HOWARD 10 The Staff Was Helpful.  Found What I Wanted And The Store Is Close To My Home.
HOWARD 10 They Were More Than Glad To Help Us And The Delivery Men Were Super.
JOHNSTOWN 8 I Dont Know.
LANCASTER 10 Everyone Was Willing To Work With Us Without Any Pressure.
MARTINSBURG 10 The Polite Sales Lady Is Very Good At Her Job.
MOUNT VERNON 10 We Have Been Going To Connells For Over Twenty Years.
MOUNT VERNON 10 The Salesperson Made This Such A Great Experience.
MOUNT VERNON 10 The Delivery Staff Was Early And I Found What I Wanted.
MOUNT VERNON 10 The Sales Person Was Very Informative Of What I Was Looking For And Did Everything As Promised.
MOUNT VERNON 10 The Purchase Went Pretty Smooth.
MOUNT VERNON 10 I Always Like The Service And Have Been Going There For Years.
MOUNT VERNON 10 We Are Treated Like Family There.
MOUNT VERNON 10 I Have Purchased From Connells For Years And Will Continue.
MOUNT VERNON 10 The Whole Experience Was Pleasant Because Of The Sales And Delivery People. No Complaints.
MOUNT VERNON 10 I Thought They Were Nice.
MOUNT VERNON 10 I Like The Service And Their Promptness Is Appreciated.
MOUNT VERNON 10 I Deal With Lisa All The Time. She Is Wonderful And I Have Known Ed Since School Days.
MOUNT VERNON 10 I Have Dealt With Connells For Years, I Know Ed And Linda.
MOUNT VERNON 10 From Beginning To End, They Made Sure I Was Happy With Everything.
MOUNT VERNON 10 The Good Price.
MOUNT VERNON 10 The Delivery Staff Was Very Nice.
MOUNT VERNON 10 Eighty Percent Of It Is The Sales Lady.
MOUNT VERNON 10 I Think Staff Member Steve Is Very Personable. The Staff Knows Their Customers. I Had A Good Experience
MOUNT VERNON 10 I Like Lisa And Her Helpfulness. The Delivery Men Were Really Good.
MOUNT VERNON 10 I Found What I Was Looking For To Match My Furniture.
MOUNT VERNON 10 They Are Local And Provide Good Service.
MOUNT VERNON 10 I Have Always Liked It And The Products Are Good. The Delivery Staff Worked Out Well.
MOUNT VERNON 10 I Appreciated That The Store Was Able To Provide Me With A Chair To Suit My Temporary Inconvenience.
MOUNT VERNON 10 I Am Really Pleased With The Chair.
MOUNT VERNON 10 I Trust The Store And The Delivery Men Were Very Good.
MOUNT VERNON 9 The Store Is Close To Home.
MOUNT VERNON 9 We Found What We Liked And Were Treated Well.
MOUNT VERNON 9 I Found What I Wanted.
MOUNT VERNON 8 I Can’t Really Think Of Anything Right Now.
MOUNT VERNON 8 Take Less Time To Get The Ordered Parts Is My Only Complaint. date of Sale 02/19-date of delivery 02/23, service call 02/28, determined reclining sofa mechanism needed replaced, had to order complete mechanism, service installed & replaced 03/29, ended up replacing sofa w/ brand new one! Exchanged with new on completed 04/07.
MOUNT VERNON 0 Date of Sale 02/11-Date of Delivery 02/18, original wanted a sofa, & cancelled same day because she did not want to pay an additional delivery charge of $39.95, but wanted 2 separate deliveries.
NEWARK 10 They Had Exactly What I Wanted And The Order Was Filled Quickly.
NEWARK 10 The Staff Is Very Friendly And The Delivery Went Well.
NEWARK 10 The Help I Received And The Delivery Guys Were Excellent.
NEWARK 10 I Like Our Salesman. He Is One Of The Main Reasons We Keep Going Back.
NEWARK 10 I Always Feel Comfortable Going To The Store.
NEWARK 10 The Salesperson Was Very Nice And Pleasant.
NEWARK 10 The Store Has A Wide Selection And We Got What We Wanted.
NEWARK 10 The Staff Was Real Helpful, Not Pushy, And Knowledgeable.
NEWARK 10 The Help That We Received At The Store.
NEWARK 10 I Was Happy With The Quality Of The Furniture.
NEWARK 10 Convenience
NEWARK 10 I Return For The Good Customer Service.
NEWARK 10 The Staff Was Friendly.
NEWARK 10 I Appreciated The Assistance I Received While I Was In The Store And I Thought The Delivery Was Great.
NEWARK 10 They Have Always Been Really Good With Us.
NEWARK 10 The Store Is Close By And The Good Quality Furniture.
NEWARK 10 The Staff Is Very Helpful And Friendly.
NEWARK 9 The Salesperson And The Price Is Good. The Delivery Hours Need To Be Extended.
NEWARK 9 The Sales Person We Were Working With Last Night.
NEWARK 8 Better Communication Regarding Delivery And Pick-Up Of The Item.
NEWARK 7 We Purchased Our La-Z-Boy Sofas Back In The Fall And Just Got Them. The Store Never Followed Up To Let Us Know Our Order Would Take Longer To Come In. Date of sale 10/15-date of delivery 02/18! Fabric delays throughout! Many followups made with customer informing of manufacturer delay, sales adjustment was given to customer for their patience in waiting.
NEWARK 4 I Was Disappointed With How Long It Took To Get Everything. It Took Eight Weeks. Date of Sale 12/20-Date of Delivery 02/16, customer was quoted 45 day arrival, & was called a few times during this wait to inform him of delay from manufacturer.
PATASKALA 10 I Thought They Were Very Accommodating. I Appreciated That They Had A Place For The Kids To Go. Everything Was Great From Start To Finish, Including The Salesman.
PATASKALA 10 Good Quality And The Variety Of Choices.
REYNOLDSBURG 10 I Grew Up With One Of The Managers. My Experiences Have Been Issue Free.
THORNVILLE 10 Leslie Was Very Nice And The Delivery Staff Is Great.
THORNVILLE 10 I Liked The Sales Representative.
THORNVILLE 9 We Like The Service And The Furniture Quality For The Price.
UTICA 10 I Have Always Had A Good Experience With The Staff And The Financing. I Would Recommend. Also, I Appreciate Their Follow-Up Calls.
UTICA 10 We Found What We Wanted And The Saleswoman Was Nice.
UTICA 9 The Staff Made This Such A Great Experience.
UTICA 7 The Delivery Times Are Not Conducive To Working Customers Schedules. Our delivery guys work Monday-Friday, they start @ 8 am
Thursday, October 27, 2011

Sept 2011 – Rating 9.4 out of 10

City Rating Customer Comments Resolution
Athens 10 The Good Prices And They Delivered All The Way To Athens, Where I Live.
Bellville 8 Nothing ?? Date of sale 08/16-Date of delivery 08/31-customer quoted 15 day arrival ???
Cardington 10 I Had A Good Salesperson.
Centerburg 10 Our Salesman, Steve Carpenter.
Columbus 8 The Incorrect Head Board Was Delivered The First Time. Date of sale 08/13-date of delivery 08/22-Oops! Salesperson wrote up incorrect hdbd, we allowed customer to use the wrong wrong until we delivered the correct on on 08/31
Columbus 10 The Furniture Is Nice And The Delivery Was Fast. They Were Extremely Polite.
Columbus 10 The Sales Lady I Spoke To Was Nice And Friendly.
Croton 10 The No Pressure Salesman.
Danville 10 We Have Always Dealt With Them. We Are Always Pleased Even Though It Is A Younger Group Now; It Is Always A Pleasant Experience.
Fredericktown 10 The Salesman That Helped Us Out Was Really Nice And We Liked Him.
Fredericktown 10 I Received Good Customer Service.
Fredericktown 10 The Sales Person Was Very Good, Knowledgeable And  She Helped Me Choose A Chair.
Fredericktown 6 Let Me Know If They Are Going To Exchange The Furniture. Date of sale 09/21-date of delivery 09/30. Customer was delivered the dark color & wanted the light color. We have reordered the correct color & will be shipping form the factory with in 2 wks. Scheduled the new delivery, of the correct color 10/28.
Fredericktown 5 Date of Sale 09/17-Date of Delivery 09/30, customer quoted 15 day arrival. Customer did call in & wanted delivery faster than we could delivery, customer ended up paying for a next day delivery, a $20 upcharge.
Gambier 10 I Know Everyone There And That Helps.
Granville 10 I Was Provided On Time Delivery And The Salespeople Were Very Nice.
Granville 10 Jonell And The Delivery Men Have Been Here Before. They Knew How I Liked Things And Where To Take Them. They Are Comfortable To Work With.
Granville 10 It Was Easy To Make A Purchase. They Had What We Wanted.
Heath 5 We Had Problems With The Delivery Of The Furniture. We’ve Already Spoken To The Manager About It. Date of sale 08/17-Date of delivery 09/06 – customer specified us to be there after 3:45 for delivery, we were! Customer wanted us to leave all furniture in his living room, we did! Customer was going to move all furniture himself to his basement, he looked over all furniture & did sign off on everything before delivery left his house. customer is aware cannot return furniture if furniture is not in same condition as we left it in.
Heath 10 The Staff Was Eager To Provide Assistance. We Made Our Decision Quickly And We Were Able To Leave The Store Quickly.
Heath 10 Everything Was Prompt And The Delivery Went Well.
Heath 10 The Salesperson And Delivery Staff.
Heath 8 It Was Good. I Never Rank Anything At The Top Because There Is Always Room For Improvement. I Am Very Happy.
Howard 10 I Came Into The Store Looking For Something Special. When I Saw The Item I Thought I Wanted, It Wasn’t As I Expected It To Be, Seeing It Online. The Saleswoman Offered Me Several Options And I Was Able To Make My Purchase. It Was Delivered Quickly.
Howard 10 We Had A Salesperson Who Owned The Same Product And Was Familiar, Helpful, Courteous And Not Pushy.
Howard 10 The Service And Selection Were Great. Julie Was Patient And Not Pushy. She Let Me Decide And Took Care Of My Purchase.
Howard 9 Lisa, The Salesperson Was Helpful, With The Exception Of The Pillows. Everything Was Fine.
Howard 8 It Was The First Time I Ever Made A Purchase There.
Howard 5 Date of sale 9/05-date of delivery 09/09- NO issues noted????
Howard 10 The Woman Who Assisted Us Was Very Nice. She Was Helpful.
Howard 10 They Were Patient With Me. It Took Along Time To Pick Out My Furniture.
Howard 10 The Saleslady Was Fantastic And Very Knowledgeable. My Delivery Arrived Within The Time Promised. The Delivery Guys Were Polite And I’m Pleased With The Whole Experience.
Howard 10 It Was Mostly A Great Experience.
Howard 9 The People Are Very Nice And The Showroom Was Comfortable. We Liked A Lot Of The Furniture.
Howard 8 I Am Not Sure.
Johnstown 10 Larry Is Very Personable. He Took His Time With Me. This Is A Very Friendly Store And It’s Closer For Us.
Johnstown 10 The Prices Are Wonderful.
Marengo 10 We’ve Been There Before And Always Feel They Provide Good Quality And Value.
Mount Gilead 10 I Have Always Gotten What I Wanted From The Store, So I Never Bothered Going Anywhere Else. Everybody Is Always Friendly And Good To Me.
Mount Perry 10 The Customer Service.
Mount Vernon 10 I Am Not Sure.
Mount Vernon 10 The Staff Was Very Nice, Knowledgeable And Everything Went Well.
Mount Vernon 10 Larry Bends Over Backward To Make His Customer Happy.
Mount Vernon 10 The Employees Were Nice At The Store And The Delivery Went Smoothly.
Mount Vernon 10 The Salesman Was Really Nice. I Did Not Feel Rushed.
Mount Vernon 10 I Purchased Exactly What I Wanted. The Salesperson Was More Than Helpful And Courteous. It Was A Great Visit.
Mount Vernon 10 I Am Very Satisfied With The Store. I Have Dealt With Them For Years.
Mount Vernon 9 We’ve Purchased At The Store Previously.
Mount Vernon 8 The Store Felt Kind Of Cold, Not Warm And Welcoming.
Mount Vernon 8 It Was A Good Experience; The Staff Was Courteous. I Have No Complaints Of Any Kind.
Mount Vernon 10 The Delivery Staff Did A Great Job.
Mount Vernon 10 We Enjoy The Product.
Mount Vernon 10 The Sales Associate.
Mount Vernon 10 We Purchase From The Store All The Time.
Mount Vernon 10 It Was An Easy Purchase And The Sales Lady Was Knowledgeable.
Mount Vernon 10 The Sales Staff And The Delivery People Were Very Good.
Mount Vernon 9 I Have Dealt With The Store For Years And I Have Not Had Any Problems.
Mount Vernon 9 I Appreciated The Assistance I Received From The Sales Lady That Helped Me.
Mount Vernon 8 I Think They Are Pretty Good.
Mount Vernon 5 Customer originally purchased matt & box & called in a couple days later & wanted to cancel the box. Salesperson explained to customer that he really should get the boxspring & warranties may be void without getting the boxspring, customer got upset & cancelled entire purchase! Original salesperson called him the next day & ended up reinstating the sale without the boxspring!
Mount Vernon 10 The Clerk Was Very Friendly And Helpful. She Provided Us With Good Ideas, And The Product Arrived Sooner Than Expected. The Associate Followed Up With Us And It Was A Great Experience.
Mount Vernon 10 There Are Not A Lot Of Options In Town. They Are Local And Delivery Was A Reasonable Price.
Mount Vernon 10 Danielle Was Awesome To Us.
Mount Vernon 10 We Had A Little Problem With Delivery On My End, But They Were Excellent In Dealing With It.
Mount Vernon 8 I Would Have Liked More Of A Selection.
Mount Vernon 10 I Know The Woman Who Assisted Us. I Appreciate The Fact That The Business And The People Are Local And Can Answer My Questions.
Mount Vernon 10 There Was No Pressure.
Mount Vernon 10 The Sales Person Lisa, Worked With Us To Find What We Wanted.
Mount Vernon 10 The Service Was Good. The Sales Person Was Helpful. I Am Happy With The Purchase.
Mount Vernon 8 There’s Nothing Right Now To Improve My Experience. I Was Disappointed With The Delivery. They Did Not Pick-Up The Old Furniture. Unfortunately, we do not haul away old furniture. We do not have storage for used furniture.
Newark 10 The Salesperson Was Helpful. We Bought A Waterproof Mattress Pad; I Thought There Was Going To Be Another Pad On Top Of It. It Should Have Been Explained Better.
Newark 10 I Received Good, Courteous Customer Service. The Staff Delivered Everything On Time And The Transaction Worked Out Smoothly For Us.
Newark 10 They Are Very Friendly And Have Good Products. I Have Purchased From Them Before.
Newark 10 The Salesman Was Very Nice. He Was Not Pushy And I Had A Good Time There.
Newark 10 We Found What We Wanted And Had The Item Delivered. The Only Thing That Could Have Been Better Is Same Day Delivery, But That Was Not Possible.
Newark 10 Mark, The Salesman, Was Terrific. It Was A Very Good Experience, Including The Delivery People.
Newark 10 The Price, Selection, Customer Service And Delivery.
Newark 9 The Sales Associate Is A Good Man And Seems To Know What He Was Talking About. They Did Everything That Was Promised.
Newark 8 Our First And Second Order Arrived Late And Missing Items. I Had To Call For The Status Update On Our Back Order. They Need To Pay More Attention After The Sale Is Completed. Date of sale 07/02-date of delivery 08/01 customer was quoted 45 day arrival, fabric delay from broyhill, customer was aware & we made a partial delivery to customer without charging her 2 delivery fees.
Newark 8 Do Not Lose Your Customer And Their Order In The Computer. date of sale 07/23-date of delivery 09/01-customer quoted 45 day arrival, we entered entire sale under a same customer code, but different customer! Oops!
Newark 10 They Were Very Professional With The Delivery Of My New Furniture. They Were Here And Gone Within Twenty Minutes And Put My Old Furniture In The Basement Very Carefully.
Newark 10 They Were Able To Find A Product That We Looked At A Year Ago That Was No Longer In The Store.  They Tracked It Down For Us And Now It Is In Our Living Room.
Newark 9 The Staff Was Very Easy To Work With. I Know Some Of The Sales People And That Made It More Comfortable For Me.
Newark 7 My Price Changed After I Got Home Because My Ottoman Was Not Included In The Price. I Do Not Feel I Was Treated Graciously For Not Pressing The Issue; I Could Probably Win In Court If I Tried To Argue Against The Price Difference. Salesperson called customer within an hour of leaving the building, customer purchased ottoman & we wrote it on the sale, but did not charge for it. Oops!
Newark 10 It Was Nice, Short And Simple.
Newark 10 We Purchased Exactly What We Were Looking For.
Newark 10 They Had Exactly What We Were Looking For.
Newark 10 The Sales Person, Mark Waters Was Incredible. The Whole Experience Was Great Including The Delivery.
Newark 10 The Staff Is Nice.
Newark 10 My Husband Didn’t Like The Recliner. We Were Able To Switch Out The Recliner With No Problems.
Newark 10 I Have Always Had Good Luck In Finding What I Want. The Furniture Is Good, The Selection Is Top Of The Line And The Prices Are Fair.
Newark 8 I Had An Issue With The Salesman. There Was A Mix Up With The Phone Numbers.
Pataskala 10 The Friendly Environment And The Great Customer Service.
Reynoldsburg 9 The Big Sale They Were Having; We Saved A Lot. It Is Good Quality Furniture.
Saint Louisville 10 I Did Not Have Any Problems. The Store Had What I Wanted And Set It Up.
Thornville 6 Date of sale 08/31-date of delivery 09/06- NO issues noted???
Utica 10 My Experience Was Very Easy.  They Had Everything I Wanted To Look At And The Delivery Was Very Easy. I Was Happy With Every Aspect.
Utica 10 The Saleswoman.
Utica 10 We Have Purchased Previously And Have Always Had A Great Experience.
Zanesville 10 The Items I Was Interested In Were In Stock And The Staff Knew What I Was Looking For. They Were Able To Describe And Find Products For Me.
Thursday, September 1, 2011

August 2011 – Rating 9.4 out of 10

City Rating Customer Comments Resolution
ALEXANDRIA 10 The Sales Person Was Phenomenal.
ALEXANDRIA 9 I Was Happy With The Salesman And Delivery Staff.
BUTLER 10 They Always Treat Me Well.
CENTERBURG 10 Lisa The Salesperson
CENTERBURG 10 The Sales People Made This A Great Experience.
CENTERBURG 10 The Staff Was Very Helpful And Went The Extra Mile.
CENTERBURG 10 Steve, Our Salesman Was Excellent. My Experience Was Wonderful.
CENTERBURG 10 I Enjoy My Chair.
CENTERBURG 10 The Customer Service.
CENTERBURG 10 This Is Where I Have Made My Purchases In The Past. A Lot Of My Family Members Shop At The Store. I Thought The Saleswoman Was Really Nice.
CENTERBURG 10 The Staff Was Very Helpful.
COLUMBUS 7 Staff Was Friendly And Courteous And The Delivery Was Seamless, But It  Took A Little Time For Someone To Assist Me. I Had Some Fine Details To Work Out About The Purchase Price At The End. Date of sale 08/08, date of delivery 08/15, customer noticed our FREE delivery online & wanted us to offer in store, so we did! ???
CROTON 10 I Received Decent Service. I Paid For The Lazy Boy Chair And It Took Seven Weeks To Get It.
DANVILLE 10 We Have No Where Else In The Area And They Are Always Nice And Cheerful.
DANVILLE 10 I Have Dealt With Them For Years.
DANVILLE 10 I Needed A New Recliner And She Wanted To Go There.
FREDERICKTOWN 10 We Always Deal With This Salesman. We Received A Good Deal.
FREDERICKTOWN 10 The Kind Friendly Saleswoman And The Quick Delivery.
FREDERICKTOWN 10 The Staff Was Very Friendly And Accommodating. I Thought Everything Went Well.
FREDERICKTOWN 10 The Sales Person And The Delivery Staff Were Wonderful.
FREDERICKTOWN 10 We Found Furniture That We Liked.
FREDERICKTOWN 9 I Am Satisfied With The Product.
GAMBIER 10 We Have Shopped At The Store In The Past And Have Always Been Satisfied. We Like The Furniture And The Staff.
GAMBIER 8 My Furniture Was Ripped During Delivery. I Am Going To Call Tomorrow Because I Have Not Heard Anything Yet. I Thought The Drivers Were Going To Write This Up. DATE of Sale 08/16-Date of Delivery 08/18. Oops! NO notes to indicate any issue. Service completed 09/08.
GRANVILLE 10 The Personal Attention Of The Sales People.
GRANVILLE 10 The Whole Delivery Process Went Smooth.
GRANVILLE 10 Sales Person Was Very Nice And Not Pushy. The Price Was Good.
GRANVILLE 10 The Good Customer Service And The Shop Answered All My Questions.
GRANVILLE 10 The Customer Service Was Excellent .
GRANVILLE 10 The Value And The Price Of The Furniture.
GRANVILLE 7 Keep Me Informed, I Had To Call And Find Out Why A Mattress Had Not Arrived. Date of sale 06/22, date of 1st delivery 07/01, 2nd delivery 07/19.
HEATH 10 I Absolutely Love The Furniture I Got And The Saleswoman Was Very Nice.
HEATH 10 They Had What I Was Looking For At A Good Price. The Service Was Good And They Were Easy To Work With.
HEATH 10 The Staff Was Knowledgeable And They Had The Type Of Furniture I Was Looking For.
HEATH 10 The Salesman Was Very Good And Patient. We Love The Quality Of The Furniture.
HEATH 7 I Had A Bit Of A Bad Experience During The Purchase. date of sale 07/08, date of 1st delivery 07/12, customer apparently did not want to pay addtl delivery charge? We delivered twice to customer for 1 price… date of 2nd delivery 08/16. Customer quoted 45 day arrival.
HEATH 6 Date of delivery 07/15, date of 1st delivery 7/27, regular boxspring would not fit, had to order split queen boxspring to get in customer home. 2nd delivery of boxspring 08/09.
HEBRON 10 I Received Great Service And A Good Product. I Had A Good Experience.
HEBRON 9 I Had No Problems. They Replaced The Handle That Was Broken.
HOPEWELL 8 It Was Pretty Good. They Did Not Have The Fabric I Wanted.
HOWARD 10 Everybody Was Nice, From The Salesman To The Delivery Staff.
HOWARD 10 I Grew Up With The Owner.  My Parents Purchase From Them.
HOWARD 10 The Old Recliner I Had Was Broken And I Liked It. I Thought It Was Time To Get Another One.
HOWARD 10 They Work Well With You.
HOWARD 10 I Was Happy With The Saleswoman Who Assisted Me And The Delivery Staff Did A Beautiful Job.
JOHNSTOWN 10 They Are Very Friendly And Helpful.
JOHNSTOWN 10 The Sales Person Checked On Us To Make Sure We Were Okay, But Did Not Hover Over Us.
MANSFIELD 10 Everybody Is Friendly And Nice. Hey Provided Great Customer Service.
MARENGO 10 I Have Shopped At The Store Many Times. They Had What I Was Looking For.
MARENGO 10 The People At The Store.
MOUNT VERNON 10 I Was Happy With The Delivery Process And All That Went With It. The Delivery Staff Was Excellent.
MOUNT VERNON 10 The Store Had Exactly What I Wanted To Purchase.
MOUNT VERNON 10 I Was Very Impressed With The Delivery Men. The Sales Person Was Very Good Too.
MOUNT VERNON 10 I Liked Their Quality And The Friendliness Of The Staff.
MOUNT VERNON 10 I Was Pleased With The Service And The Delivery. I Was Happy With Everything. I Have Dealt With The Store For Thirty-Five Years And I Always Have A Great Experience.
MOUNT VERNON 10 The Salesman Was Very Helpful.
MOUNT VERNON 10 The Staff Is Nice And It Was Good Customer Service.
MOUNT VERNON 10 I Like Dealing With Steve, He’s Very Helpful, Not Pushy And  Lets Me Make My Decision.
MOUNT VERNON 10 The Saleswoman Was Helpful And The Delivery She Set Up For Us Worked Out Perfectly.
MOUNT VERNON 10 The Sales Person, Lisa Was Really Nice And They Have Good Policies.
MOUNT VERNON 10 I Was Greeted Immediately And They Helped Me Pick Out My Suite.
MOUNT VERNON 10 They Are Pretty Much The Only Store I Have Bought From For Forty Years.
MOUNT VERNON 10 There Were Some Issues With The Furniture And The Replacements. Everything Was Taken Care Of.
MOUNT VERNON 10 I Was Happy With The Price. The Item Was On Sale.
MOUNT VERNON 10 Gianna Made This A Great Experience.
MOUNT VERNON 10 I Absolutely Love The Chair And The Delivery Was Early. I Love The Store.
MOUNT VERNON 10 I Was Happy With The Price And The Salesperson Who Assisted Me.
MOUNT VERNON 10 The Salesperson Was Very Helpful And Knowledgeable. He Helped Us To Make Our Selection.
MOUNT VERNON 10 I Have Been Making Purchases At The Store For Thirty Or Forty Years.
MOUNT VERNON 10 I Usually Deal With Them. All Of My Local Furniture Purchases Have Come From This Store. I Know Them And I Am Always Pleased With Them.
MOUNT VERNON 10 I Like Lisa, The Sales Woman Who Assisted Us. She Was Extremely Helpful.
MOUNT VERNON 10 The Staff Is Friendly And Helpful And The Store Usually Has What I Am Interested In.
MOUNT VERNON 10 I Had To Make A Return And They Were Very Helpful.
MOUNT VERNON 10 The Entire Package From The Store Personnel To The Delivery.
MOUNT VERNON 10 I Appreciate That The Store Is Local And I Like The Staff.
MOUNT VERNON 9 There Is A Gap Where The Drawer Fits In.
MOUNT VERNON 1 I Am Having A Problem With The Couch I Purchased.
MOUNT VERNON 1 date of sale 07/05-date of delivery 08/05, customer quoted 30 day arrival, LONG time customer with LOTS of previous purchases! We believe she misunderstood question.  EVERYTHING was great when we followed up with her after delivery.
NASHPORT 9 Everything Worked Out For Me. I Got What I Wanted And It Was Delivered.
NEWARK 10 The Sales Associates, Timely Delivery, Price, And Previous Business With The Mt. Vernon Store.
NEWARK 10 It Was Not A Hassle.
NEWARK 10 The Delivery Guys Were So Nice And Helpful.
NEWARK 10 The Lady Was Very Helpful And Nice.  When I Sit On The Sofa I Can Hear The Springs. The Delivery Staff Provided Excellent Service.
NEWARK 10 The Sales Lady Was Helpful And The Price Was Good.
NEWARK 10 I Appreciate Their Willingness To Spend Time With Me. They Are Very Family Oriented.
NEWARK 10 I Have Purchased Furniture From Them Before And Decided To Go Back.
NEWARK 10 The Lady We Worked With Was Extremely Helpful, And The Delivery Was Free.
NEWARK 10 Everyone Was Nice And Went Out Of Their Way To Help Me.
NEWARK 10 I Appreciated The Friendly, Helpful Staff And The Reasonable Price.
NEWARK 10 The Saleswoman Was Very Helpful. There Was No Pressure.  The Delivery Staff Was Professional.  They Actually Brought The Wrong Products, But Corrected The Order And Worked With Our Schedule. It Was A Good Experience All The Way Around.
NEWARK 10 I Was Happy With The Service And The Staff.
NEWARK 10 We Have Shopped At The Store Before. I Liked What We Got So We Purchased This For My Mother-In-Law.
NEWARK 10 I Was Happy With The Service, The Delivery And The Salesman. Everything Worked Out Well.
NEWARK 10 The Salesperson Misunderstood Me When I Ordered Over The Phone. As A Result, Some Items Were Missing When The Delivery Was Made, But They Made Sure I Had Everything The Same Afternoon.
NEWARK 10 The Clerk Was Very Good And They Were Having A Good Sale.
NEWARK 10 The Salesperson Was Helpful And Gave Us Good Information.
NEWARK 10 The Salesman Was Pretty Good.
NEWARK 10 Mark Was Great. He Was Not Pushy And Made It An Awesome Experience.
NEWARK 10 I Was Satisfied With My Experience.
NEWARK 10 The Speed And The Quality.
NEWARK 10 I Appreciated The Friendly Saleswoman And My Husband Was Pleased With The Delivery Staff.
NEWARK 9 Our Family Had A Furniture Business For Seventy Years And This Was The First Time I Made A Purchase Somewhere Else. The Salesperson Was A Wonderful Guy.
NEWARK 9 I Was Happy To Find The Chair We Wanted.
NEWARK 9 The Person That Helped Me.
NEWARK 8 I Think The Store Should Diversify The Brands Of Furniture They Offer And Provide Customers With Higher End Options.
NEWARK 8 The Salesman Knowing More About The Way Things Are Handled In The Store. Checking With The Manager Before Making Decisions. It Almost Cost The Store A Sale. My Husband Talked With The Manager And Smoothed It Out And We Made The Sale.
NEWARK 8 I Thought It Took Too Long To Get The Couch Redone Under The Warranty. Customer purchased floor samples & took home same day, wanted to upgrade cushion cores. We ordered cushion cores 06/03, picked up 07/19
NEWARK 5 date of sale 07/14-date of delivery 07/20.
NEWARK 5 Date of sale 05/21-date of delivery 07/22, customer quoted 45 day arrival. Ordered extra shelves for his bookcases on 06/29 which were delivered same time 07/22, customer decided he did not need parts ordered & returned them 07/28.
NEWARK 3 Date of sale 07/04-Date of delivery 07/27, customer quoted 30 day arrival. Exchanged entire pc for new on on 08/08, $50 adjustment given to customer.
PATASKALA 10 The Staff Is Nice, Easy To Shop With And They Helped Us Out With Our Delivery.
PATASKALA 10 Ashley Is More Expensive. We Purchased The Same Item For Less At Your Store.
PATASKALA 9 They Had What We Needed And It Was Delivered In A Week.
SAINT LOUISVILLE 9 The Process Was Simple, Easy And Fast. I Did Not Feel Pressured.
THORNVILLE 10 I Got The Merchandise I Wanted.
THORNVILLE 10 Danielle Was Great And Not Pushy.
THORNVILLE 10 Everything Was Done As Promised.
THORNVILLE 8 There Is Nothing They Can Do Differently. They Are Very Friendly And I Enjoy The People Who Work There.
UTICA 10 The Staff Was Efficient And They Treated Me Well.
UTICA 10 The Young Lady, Mark Were Very Helpful And Patient.
UTICA 10 They Offered A Good Selection And Their Sales Staff Was Good.
UTICA 10 I Like The Service. If There’s A Problem I Can Always Return The Purchase With No Problem.
UTICA 10 We Needed A Chair, But The Representative Was Real Nice, And Delivery Went Well.
UTICA 9 The People We Dealt With Were Most Helpful.
WARSAW 5 The Product Was Damaged, But Not By The Delivery Men. We Spent Close To Ten Thousand Dollars. There Are Issues With Two Mattresses. Both Of The Bases Are Damaged. Date of sale 07/19-date of delivery 08/12, opened in customer home, concealed damage from manufacturer, left in customer home to use to reorder new, delivery complete 09/07/11.
ZANESVILLE 9 They Had What We Wanted In Stock Within Two Days.
Friday, July 1, 2011

June 2011 – Rating 9.2 out of 10

City Rating Customer Comments Resolution
ALEXANDRIA 10 I Appreciated Their Friendly Service.
BELLVILLE 10 My Salesperson Was Very Helpful, He Answered My Questions. The Delivery Came On Time, It Was Very Nice All Around.
BUTLER 10 We Ordered The Wrong Chair And They Corrected It.
CENTERBURG 10 They Got My Mattress Replaced.
CENTERBURG 7 I Am Not Sure
DANVILLE 10 The Sales Lady  Was Outstanding, Everything Was Perfect.
DANVILLE 0 This Person Did Not Want To Comment Or Leave A Rating
FREDERICKTOWN 10 They Took Care Of Me And Were Very Polite. I Wandered Around And Looked At Everything. I Am Happy With The Way It Turned Out.
FREDERICKTOWN 10 They Came In And Did What They Were Suppose To Do, And Was Very Pleasant About It.
FREDERICKTOWN 10 The Sales Person Made This Such A Great Experience. .
FREDERICKTOWN 10 I Liked The Saleswoman.
FREDERICKTOWN 9 I Didn’t Have To Wait To Be Helped.
GRANVILLE 10 We Have Dealt With Them Many Times Before.
GRANVILLE 10 The Delivery And Set Up Put It Over The Top For Me.
HEATH 9 I Like The Lazy Boy Chairs.
HOWARD 9 They Have Good Products, They Are Local And The Quality Is Good.
JOHNSTOWN 10 The Salesman Was Not Pushy. He Knew What We Needed And Helped Us Out.
LOUDONVILLE 10 The Salesman Sat Down With Me To Plan The Room.
MARENGO 9 Convenience & Locations.
MOUNT VERNON 10 They Were Very Courteous, Knowledgeable And Did A Fine Job.
MOUNT VERNON 10 They Were Nice And Courteous And Had What I Wanted.
MOUNT VERNON 10 We Were Able To Find What We Were Looking To Purchase.
MOUNT VERNON 10 Lisa, The Sales Person, Was Knowledgeable About The Mattresses And Gave Us Detailed Information. I Felt Informed And Confident In The Selection I Made.
MOUNT VERNON 10 I Appreciated The Fast Delivery. The Delivery Crew Was Good.
MOUNT VERNON 10 I Was Waited On Within Three Minutes. The Sales Person  Explained The Difference In The Mattresses.  It Was Perfect.
MOUNT VERNON 10 They Are Friends, My Son Grew Up With Them. They Are Very Caring.
MOUNT VERNON 10 They Were Very Friendly And Helpful. They Let Us Go Around And Pick Out What I Wanted. They Were Not Intrusive.
MOUNT VERNON 10 I Just Like The Furniture And The Way They Do Things.
MOUNT VERNON 10 The Staff Was Very Helpful.
MOUNT VERNON 9 From My Understanding, Everything Went Well.
MOUNT VERNON 9 I Always Deal With Steve, He’s Good.
MOUNT VERNON 9 I Appreciated Their Patience.
MOUNT VERNON 8 I Have A Problem With The Table But They Are Coming Out On Friday To Look At It. . Date of sale 05/26-date of delivery 05/31-service call on 06/24, determined we would order new table & replace one delivered, New table delivered 07/05/11
MOUNT VERNON 7 Not Too Much.
MOUNT VERNON 1 I Don’t Think That I Will Ever Purchase There Again. Customer used to work here Customer was upset because she ran into a salesperson at a Friday night Football game & she told him to call her because she wanted to buy a sectional. The salesperson forgot to call her!
NEWARK 10 Good Service.
NEWARK 10 I Like Their Furniture And The Staff Is Very Helpful.
NEWARK 10 We Got What We Wanted And We Were Happy With Our Previous Purchase.
NEWARK 10 I Made My Purchase Over The Phone And The Salesperson Was Just Wonderful.
NEWARK 10 The Salespeople Were Helpful And Knowledgeable.
NEWARK 10 We Have Dealt With The Store For Years.
NEWARK 10 I Didn’t Have Any Problems Buying It.
NEWARK 9 The Furniture Arrived At Two Different Times And I Paid For Two Deliveries.
SAINT LOUISVILLE 10 They Were Very Helpful Overall.
SENECAVILLE 10 The Store Had What We Needed. The Salesman Was Extremely Cooperative, Knowledgeable And Not Pushy. The Delivery Guys Were Personable. They Set My Purchase Up And Nothing Was Broken. It Was An All Around Good Experience.
ST. LOUISVILLE 10 I Love The Furniture.
SUNBURY 10 The People. Everyone Was Attentive.
SUNBURY 5 I Purchased A Bedroom Suite For My Son And When They  Delivered It, The Bed Frame  Was Missing. Customer purchased headboard & assumed a bed frame was included with the whole bedroom price. We apoligized for the misunderstanding & sold her a bed frame @ our cost, & delivered it free.
UTICA 10 The Staff Is Knowledgeable.  I Usually Buy My Furniture At The Store, It Was A Good Deal.
Monday, August 1, 2011

July 2011 – Rating 9.4 out of 10

City Rating Customer Comments Resolution
CANTON 2 It Has Been Resolved Through The Better Business Bureau. Date of Sale 06/03-Date of Delivery 07/01. CUSTOMER CALLED IN VERY UPSET! WEBSITE SAID MDSE WAS IN STOCK, SHE DROVE TO MTV & FOUND OUT IT WASN’T IN STK. WEBSITE THEN SAID 10-14 DAYS, NOW SAYS 20-30 DAYS & PRICING HAS CHANGED! EXPLAINED TO HER WE ARE @ MERCY OF FACTORY & APOLOGIZED FOR IT
CENTERBURG 8 Overall, It Was A Good Experience.
CROTON 10 I Purchased What I Wanted And I Love It.
FREDERICKTOWN 10 Gianna, The Saleswoman, Was Not Pushy. She Was Helpful And Nice.
FREDERICKTOWN 10 They Were Very Helpful.
FREDERICKTOWN 10 We Have Dealt With Them Many Times And Have Bought Three Recliners. Steve Has Been A Very Good Salesman And I Enjoy Doing Business With Him.
GAMBIER 10 The Sales People Are Very Helpful.
GAMBIER 10 It Was Nice And Simple; They Offered Easy Delivery And Good Prices.
HEATH 10 The Salesperson Was Extremely Good To Work With. I Would Recommend To Anyone.
HOMER 1 I Would Like To Know Why They Can’t Order A Part For My Chair. Date of Sale 06/25-Date of Delivery 07/01. Apparently customer came in & wanted to repair a recliner purchased in 2002, which is disc. & no longer available for parts, customer ended up purchasing new recliner.
HOWARD 10 I Liked Their Customer Service.
HOWARD 10 The Sales Staff And The Product.
HOWARD 10 The Delivery People And The Staff Is Very Courteous. I’m  Happy With What I Purchased.
HOWARD 10 They Were Very Friendly.
HOWARD 10 We Needed A New Mattress And They Had The Kind We Wanted.
HOWARD 10 The Staff Members Are Wonderful People; They Explain Things Really Well And Are Easy To Talk To.
MOUNT VERNON 10 The Delivery Was On Time.
MOUNT VERNON 10 The Good Quality Selection.
MOUNT VERNON 10 Ashley, Let Us Wonder Around With No Pressure And Was Very Helpful.
MOUNT VERNON 10 I Dealt With Them All My Life.
MOUNT VERNON 10 I’m A Long Time Customer.
MOUNT VERNON 10 My Family Purchased Furniture From The Store Previously.
MOUNT VERNON 10 We Have A Great Person Over There That Waits On Us And Is Very Helpful.
MOUNT VERNON 10 Their Friendliness And Ease To Help. I Was Made To Feel Comfortable.
MOUNT VERNON 10 The Delivery Was Quick. The Good Selection And They Were Very Pleasant To Deal With.
MOUNT VERNON 10 Steve Carpenter Is Always Great.
MOUNT VERNON 10 I Am A Long Time Customer. The Staff Is Very Friendly And Helpful.
MOUNT VERNON 10 The Good Quality Of The Furniture.
MOUNT VERNON 10 Steve Carpenter Very Congenial. The Store Is Close In Proximity, And The Service Is Very Good.
MOUNT VERNON 10 Larry Is Very Good Salesperson.
MOUNT VERNON 10 I Am A Long Time Customer Since 1968.
MOUNT VERNON 10 I Never Had A Problem With It.
MOUNT VERNON 10 The Delivery People Were Great; They Moved My Furniture Around And Were Very Careful
MOUNT VERNON 9 I Liked The Way The Salesgirl Worked With Me. I Also Liked That We Could Send The Item Back After Five Days If We Did Not Like Our Purchase.
MOUNT VERNON 8 This Time It Was Fine.
MOUNT VERNON 8 There Should Be A Better Selection And Less Time In Receiving The Orders. Date of sale 05/30-customer needed furniture for graduation party on 06/25! So, we ordered broyhill furniture for them & scheduled pending arrival on 06/24, ALL came in & was delivered successfully on 06/24! ???
MOUNT VERNON 7 Drop The Delivery Charge, I Have Complained About That For Years. I Am Retired And It Makes A Big Difference. I Am A Good Customer And Want To See The Delivery In Town.
NEWARK 10 We Have Purchased From Them Before. They Sell Quality Furniture And Their Delivery Is Great.
NEWARK 10 It Was A Good Experience And They Will Take Care Of Any Issues.
NEWARK 10 Easy To Shop And The Furniture Is Well Delivered.
NEWARK 10 They Loaned Us A Couch Until The Right One Was Delivered. Date of sale 03/28-date of delivery 05/05-Oops! Saleperson wrote sofa up wrong, date of redorder 05/05-date of correct delivery 06/27, customer was quoted 45 day arrival, & we did allow customer to use incorrect sofa until correct one came in!
NEWARK 10 There Was No Pressure. The Staff Is Very Helpful.
NEWARK 10 The Service Was Excellent.
NEWARK 10 I Found What I Wanted And It Was Delivered. Everything Went Well.
NEWARK 10 We Liked The Service.
NEWARK 8 I Did Not Particularly Care For The Second Salesperson We Interacted With. He Is Just Not A Salesperson And Does Not Know How To Read People Very Well. Date of Sale 06/15-date of Delivery 06/20, orginal salesperson was off the day they came in to order, sale was split between 2 salespeople, Both salespeople are currently still working in our Newark store
UTICA 10 The Service We Received Was The Norm For Us. I Like Larry And We Will Continue To Deal With Them.
Thursday, October 3, 2013

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