| City |
Rating |
Customer Comments |
Resolution |
| Alexandria |
10 |
The Salespeople And The Manager Made This A Great Experience. |
|
| Alexandria |
10 |
I Did Shop Around And Went Back Because Of The Person I Dealt With. |
|
| Alvin |
10 |
Friendly Service. |
|
| Bellville |
9 |
I Would Not Recommend The Saleswoman Who Assisted Me. She Put My Name Wrong On The Order, Was Not Helpful, Knowledgeable Or Efficient. It Would Have Helped If There Was Another Salesperson Because She Was Helping Several People At The Same Time. |
|
| Bellville |
10 |
The Furniture And The Staff’s Good. They Stand Behind Everything. |
|
| Centerburg |
10 |
They Did A Really Good Job. |
|
| Columbus |
10 |
Gianna, The Saleswoman Was Very Nice. I Liked The Furniture And Picked Out What I Wanted. The Delivery People Were Very Careful And Polite. Everything Was Great.
They Set Up The Tv Stand For Me. I Would Recommend Connell’s To Anybody. |
|
| Croton |
10 |
I Was Waited On Right Away. They Helped Me To Make The Right Decision. |
|
| Danville |
10 |
Ashley Was Excellent. |
|
| Frazeysburg |
7 |
The Salesperson Was Not Very Well Informed. He Told Us Things That Were Not Correct And What We Thought We Ordered Did Not Show Up. There Was A Lot Of Confusion. The New Salespeople Should Be Trained Better. |
Miscommunication! Oops! We resolved the issue immediately upon finding out what customer expected to receive. Delivered complete. |
| Fredericktown |
10 |
They Are Helpful And A Good Company To Buy Furniture From. |
|
| Fredericktown |
10 |
I Have Dealt With Them For Twenty Years |
|
| Granville |
8 |
My Experience Was Okay. |
|
| Granville |
10 |
The Staff Were Very Cooperative And Helpful When We Had A Problem. |
|
| Heath |
10 |
The Friendly Sales And Delivery People Made This A Great Experience. |
|
| Heath |
10 |
We Have Dealt With Connells For Several Years. They Have Always Delivered Promptly And Addressed Our Concerns. |
|
| Heath |
10 |
The Gal Was Very Helpful, Answered My Questions. |
|
| Hebron |
10 |
We Went To Several Stores, But We Felt At Ease With Our Salesperson. She Let Us Browse Through The Store And Listened To What We Had To Say. We Liked Her Salesmanship And She Was Not Pushy. |
|
| Hebron |
8 |
Work With Me A Little More On The Price. |
|
| Howard |
10 |
I Have Dealt With Them For Years And I Have Never Had A Problem With Them. |
|
| Howard |
10 |
The Sales People Are Nice, The Prices Are Good, And I Always Find What I Am Looking For. |
|
| Howard |
9 |
The Girl Who Assisted Us Was Very Good. |
|
| Howard |
8 |
The Sales Girl Promised That We Could Get A Piece Of Furniture. But She Came Back A Week Later And Said That We Could Not Get What We Wanted. She Should Not Have Made Promises She Could Not Keep. |
Date of Sale 10/08, manufacturer notified us of discontinued mdse 10/12, we notified customer right away, & refunded money immediately. We were un aware of this mdse being unavailable @ factory when customer ordered it. Remainder of mdse was delivered complete 10/31/11, customer was quoted 45 day arrival. |
| Howard |
10 |
I Have Purchased From The Store Several Times. Lisa Is Really Good At Pointing Out Materials And Things. |
|
| Howard |
10 |
They Had What I Wanted, Sales People And Delivery Was Great. |
|
| Howard |
8 |
The Delivery Staff Call Before They Come Out. |
|
| Johnstown |
10 |
We Have Shopped There Before And Had A Great Experience, Which Is Why We Returned. I Like That I Can Stroll Around Before Being Approached. I Prefer To Shop This Way And Will Definitely Return. The Sales People Were Great. |
|
| Johnstown |
9 |
They Were Efficient, Nice, Actually Moved My Furniture Three Times Before I Knew Where I Wanted It. They Were Very Nice Gentleman. |
|
| Marengo |
10 |
It Was A Good In Store Experience And The Delivery Was On Time. |
|
| Marengo |
5 |
|
|
| Marion |
10 |
I Was Not Pressured To Buy Anything, The Staff Was Very Friendly And They Have Extremely Wonderful Customer Service. The Associate Was Very Informative And Gave Us Time To Look Around. |
|
| Millersport |
8 |
There Is Nothing I Can Think Of. |
|
| Millersport |
10 |
Everyone Was Friendly And Helpful. This Was My First Time In The Store And They Had Exactly What I Was Looking To Purchase. |
|
| Mount Gilead |
10 |
I Am Not Sure. |
|
| Mount Vernon |
10 |
We Got What We Wanted. |
|
| Mount Vernon |
10 |
They Have Good Quality Furniture. |
|
| Mount Vernon |
10 |
We Like The Furniture. |
|
| Mount Vernon |
10 |
We Find The Price, Quality, Sales Associates And Delivery People Are All Great. |
|
| Mount Vernon |
10 |
I Have Dealt With Them Before And I Was Happy. I Am A Long-Time Customer And Am Quite Content With Them. |
|
| Mount Vernon |
10 |
Lisa Was Awesome. She Would Call Me Back Periodically And Give Me Updates And Never Made Me Feel Like I Was Being Left Behind. I Would Definitely Return Because Of Her. |
|
| Mount Vernon |
10 |
The Sales Team Was Knowledgeable And Honest. Price Did Not Dictate What They Thought Was The Best Product. The Delivery Service Was Prompt And Nice. They Were Aware Of How To Maneuver Around The House. It Was A Great Experience. |
|
| Mount Vernon |
9 |
They Did Everything They Said They Would Do. They Were Right On Time. |
|
| Mount Vernon |
9 |
The Girls Who Assisted Me Made This A Great Experience. |
|
| Mount Vernon |
7 |
The Store Should Have Things In Stock. They Should Not Charge For Delivery. |
Date of Sale 11/08, Date of Delivery 11/09! Customer paid our next day delivery fee of $59.95. We have convenient warehouse hours for customer’s that would rather pick up their new furniture, rather than pay our low delivery fee. |
| Mount Vernon |
9 |
They Acted As If They Cared. |
|
| Mount Vernon |
8 |
It Was Kind Of Expensive But Worth The Money. |
|
| Mount Vernon |
7 |
I Was Satisfied With My Experience. |
|
| Mount Vernon |
10 |
I Walked In, Purchased The Item And They Delivered It. |
|
| Mount Vernon |
10 |
Their Customer Service Was Excellent. |
|
| Mount Vernon |
10 |
They Are Easy To Work With And Steve Helped Me To Figure Out What I Wanted.. |
|
| Mount Vernon |
9 |
We Have Been There Before, Really Enjoy Staff And The Delivery. |
|
| Mount Vernon |
10 |
The Person That Took Care Of Me. |
|
| Mount Vernon |
10 |
The Store Is Local. |
|
| Newark |
10 |
I Have Dealt With Them Before And Have Always Been Satisfied. |
|
| Newark |
10 |
I Have Bought Several Things And All The Sales People Have Been Very Kind And Helpful. |
|
| Newark |
10 |
Every Time I Go Into The Store, Larry Or Another Salesperson Show Me All The Options. They Are Very Helpful. They Bend Over Backwards Making It A Nice Experience And I Have Already Told Others About The Store. |
|
| Newark |
10 |
The Salesperson Was Really Nice And Helpful. |
|
| Newark |
10 |
We Are Long Time Customers. Everything Went As I Expected. It Was Great. |
|
| Newark |
10 |
It Was Easy. |
|
| Newark |
10 |
I Am Pleased With The Furniture. |
|
| Newark |
9 |
They Were Just Easy And Friendly. |
|
| Newark |
8 |
Nothing, I Am Happy With It. |
|
| Newark |
10 |
Noah Was Very Helpful. |
|
| Newark |
10 |
The Staff Is Friendly. I Did Not Have To Wait For Help And The Delivery Was On Time. |
|
| Newark |
10 |
Good Service. |
|
| Newark |
10 |
The Man That Sold The Furniture To Us Was Very Polite And Informative. |
|
| Newark |
7 |
They Should Not Have Told Me It Would Be Here If They Did Not Have It In Stock. The Other Items I Am Happy With, The Delivery, Just Not With Not Receiving The Trunk. |
Date of Sale 10/17-Date of cancellation 11/17. Customer was quoted 45 day arrival. We contacted manufacturer end of October & was told mdse was on back-order, informed customer of status. We contacted manufacturer middle of November to get updated shipping information & was informed by manufacturer mdse still out of stock & would not be able to get it, due to production issues. Informed customer of this information. |
| Newark |
10 |
They Let Us Shop At Our Leisure, Knew Our Information, Were Very Personable. |
|
| Newark |
9 |
They Had What We Wanted. |
|
| Newark |
9 |
We Have Been Going There For Years. Steve Is The Store Manager. |
|
| Newark |
8 |
I Would Like It To Be Easier To Communicate With The Store. |
|
| Saint Louisville |
10 |
The Staff Was Very Pleasant And Respectful. There Was No Problem In Exchanging Our Purchase For A Different Item. |
|
| Saint Louisville |
10 |
The Staff Is Friendly And Helpful. |
|
| Thornville |
8 |
We Have Dealt With Connell’s Many Times And Have Not Had Any Problems With Them. |
|
| Thornville |
10 |
Everything Went Well. |
|
| Utica |
10 |
The Selection Is Good, The Store Is Clean And I Appreciated Everything About It. The Staff Are Nice And Courteous. |
|
| Warsaw |
10 |
I Really Like Their Store, The Variety And They Are Very Friendly. |
|
| Zanesville |
10 |
This Is A Nice Store. |
|
| Zanesville |
10 |
Great Value For The Price And A Decent Selection. |
|