Just ask us about why you should buy from Connell’s Furniture & Mattresses instead of all the other furniture stores. We’ll tell you it’s because we make customer satisfaction our top priority. Unlike the other furniture stores, we don’t believe in gimmicks, tricks and deceitful answers. Instead, we believe in honest, straightforward answers to all your questions and always going the extra mile in all of our services. So go ahead, ask us about what makes Connell’s different from all the other furniture stores, you’ll see it’s our dedication to making sure you leave our store satisfied.
Just Ask us about No Oops
Have you ever asked your waiter to send back that horribly undercooked raw piece of steak? Of course you have! So why wouldn’t you ask your furniture store if they’ll take back your new sofa that just doesn’t look quite right in your living room?
Whereas the other furniture stores would never ever dream of taking back your new furniture, Connell’s will! Our No Oops ™ policy means if you don’t like your new furniture for any reason, we’ll take it back – no questions asked. And in the off chance the other furniture stores will take back your new furniture, they’ll make you drive it right back to their store and pay up to 50% in restocking fees. But not at Connell’s! Within five business days of delivery and you don’t like it we’ll come back to your home, pick up your furniture and you’ll never have to pay any restocking fees, penalties or return delivery charges. Due to Ohio Law we cannot accept returned bedding, pillows and mattress pads as a part of our No Oops return policy.
Our No Oops™ furniture return policy makes shopping for furniture risk free since you won’t get stuck with furniture you don’t love. So buy what you love, because we guarantee you’ll love what you buy!
Just Ask us about Dream Team Delivery
Have you ever asked you car mechanic, “How much is this going to cost me?” Of course you have! So why wouldn’t you ask your furniture store how much they charge for delivery?
Other local furniture stores and online retailers charge tons of money for furniture delivery, especially to our neck of the woods. But at Connell’s, our 5-star, white glove Dream Team Delivery service is only $39.95 in the state of Ohio, or take next day delivery for a low $59.95 on in-stock items anywhere in the state of Ohio! Delivery out of the state of Ohio is $199.95.
When you schedule a delivery with our Dream Team Delivery crew, we’ll call you the day before delivery to establish a 2-hour time frame for delivery. On the day of your delivery, we’ll call you when we’re in route to your home and once we arrive we’ll carefully place your new furniture in your room of choice and remove all packing materials from your home. And we’ll even call you after the delivery to make sure you absolutely love your new furniture. If you don’t, we’ll take it back – no questions asked, and no return delivery charges.
Just Ask us about Shopping Online
Have you ever asked a gas station attendant on a long road trip why none of the gas prices match across the country? Of course you have! So why wouldn’t you ask your furniture store if they sell furniture online and if it’s the exact same price as their in-store items?
Surf on over to the other local furniture store’s Websites and take a look around. You’ll find prices that don’t match the items in their store (if you’re lucky to find them) and most likely, you can’t even buy furniture from their Website. Here’s how Connell’s is different …
When you visit Connell's online you can buy furniture from the comfort of your home with the confidence knowing all the same rules and policies apply for online shopping as it does for in-store shopping. Everything you see on our Website is current with our vendors and identified by how long it will take to ship to your home – all for the exact same prices as what you’d find in our store. We don’t have separate prices for online items and we certainly don’t charge more for delivery. Plus, we discount just like we do in our store off of our lowest price and we still guarantee that if you don’t love your new online purchase, we’ll take it back – no questions asked!
Just Ask us about Customer Satisfaction
Have you ever gone online to read the latest reviews on a new movie or restaurant? Of course you have! So why shouldn’t you be able to find out what customers are saying about their shopping experience at their local furniture store?
While other furniture stores make dubious claims about their so-called “top-notch customer service”, customer satisfaction is our number one goal at Connell’s. And unlike the other furniture stores, we can actually back up this statement through actual, 100% verifiable customer testimonials. At Connell’s, we hire an independent company to conduct a customer satisfaction survey after every purchase. We’re rated on a scale of 1 -10 on how likely customers are to recommend Connell’s to family and friends. Good or bad, we post each answer on our Website – so go ahead, click here to see what our customers are saying about Connell’s … we’ve got nothing to hide! And by the way, our customer satisfaction scores are among the highest in the nation at around 90%.
When it comes to customer satisfaction, we guarantee you can’t make a mistake at Connell’s.
Just Ask us about No Gimmicks Discounts
Have you ever asked that annoying phone caller if you really won a free vacation? Of course you have! So why wouldn’t you ask your furniture store if they really take 50% off the lowest price during a sale?
At Connell’s, we don’t believe in gimmicks, tricks or running sales that are simply too good to be true. You’ll never find us marking up the price on any mattress or furniture item just to put it on “sale.” Instead, we stand firmly behind our low price guarantee and offer you one everyday low price that we’re confident can’t be beat. Plus, in the slim chance that you can find a lower price anywhere else other than at Connell’s, we’ll gladly match their price and give you $50 off your purchase – just because!
Our History
What do a fireman and a motorcycle mechanic know about decorating your home?
Plenty!
When Don Connell started selling used furniture in downtown Mount Vernon in 1957, he was a full-time fireman and part-time janitor just trying to make ends meet for his family. His only prior experience was an after-school job at Eckenrode’s Furniture during high school.
Don’s father, Harvey Connell, manned the store, called City Furniture, while Don worked 24-hour shifts at the fire station or cleaned their local church on weekends. Don’s wife, Helen, soon brought her intuitive sense of interior decorating and flair for fashion to the company.
Having moved into the now-closed Eckenrode’s location, Don and Helen were ready to begin selling new furnishings and enter the business full time in 1970. As a sophomore, Ed Connell remembers the day his parents sat the family down and explained that things were about to change. “We were prepared to scrimp and save to make it happen, but we didn’t have much anyway!” Ed recalls.
Helen’s rare talent for design and Don’s passion for quality resulted in amazing growth for the company, now called “Connell’s Furniture.” Their sales doubled every year as customers invited Helen into their homes for personal decorating advice, and the Connell’s touch quickly became the must-have mod in Mount Vernon!
Backed by a business degree from Ashland University and a lifetime spent hanging around furniture stores, Ed joined his dad in the mid-70’s. Ed and his Dad worked closely together, fine-tuning the operation that today supports over thirty employees and their families. Connell’s commitment to providing a place to make a good living and giving back to the community are cornerstones of their business philosophy.
You’ll still see traces of Connell’s history in the way they do business today. No OopsTM was Don Connell’s way of making sure every customer left happy and stayed happy. Their history, experience and reputation for knock-your-socks-off service have made Connell’s a fresh brand that goes head to head with nationwide big-box retailers.
Fast forward three generations (technically four, counting Harvey), and Don’s grandson, Curt, has opened the newest Connell’s store in Newark, Ohio. You know, Curt – the motorcycle mechanic? Curt followed his dreams and became certified by one of the best schools in the country, only to find his passion was back home in a furniture store.
“He just took it and ran with it,” Ed says of Curt. “He’s ready. I can tell it, I can sense it, I can see it. It’s the most exciting thing for me, to see my son involved in the business.”
“We just try to do a good job every day for someone other than ourselves,” Curt responds. As President, Curt is the brainpower and the manpower behind Connell’s nationwide online strategy and he oversees Connell’s two store locations in Mount Vernon and Newark, Ohio.
“It’s not e=mc2 or anything. It’s just what you do. Every day you wake up, put on your shoes and go to the store. I just try to do things a little differently: offer more choices, more selection, the best product we can find. I keep a constant look out for our customers.”
“I just sit back as a proud father and say, ‘Well done, son. Well done.’” Says Ed. “That’s what it’s all about. It’s about the memories.”
